Konica Minolta 350 is setup on server as a shared printer. Users have problem printing. The job shows in the que, but shows error printing. Please advise.

What model? Can you ping it? Does it show up in the control panel as available. have you reloaded the print drivers have you power off the machine then powered on. have you cleared all print jobs in the print que. Those it copy ok? Ethernet cable ok or using old serial? Can you print from a different computer. have loaded the IP address as static most copiers do not like DHPC where the server decide the IP address. Always use Static you tell the copier what IP address to use.

Btw, I’m available to help over the phone in case u need at https://www.6ya.com/expert/normanj_7893313f0751935f

What model? Can you ping it? Does it show up in the control panel as available. have you reloaded the print drivers have you power off the machine then powered on. have you cleared all print jobs in the print que. Those it copy ok? Ethernet cable ok or using old serial? Can you print from a different computer. have loaded the IP address as static most copiers do not like DHPC where the server decide the IP address. Always use Static you tell the copier what IP address to use. Mite also check to make sure you have the right drivers for the machine.

Btw, I’m available to help over the phone in case u need at https://www.6ya.com/expert/normanj_7893313f0751935f

if there is any other printer installed on your computer but not in use then delete it, remove the drivers from your computer and re-install KM Page pro 1400w.

I have seen a corrupt print driver cause this many times test all workstations for printing then once you find the workstation that locks up the machine delete that driver and reinstall.

You are getting a failure sheet. This happens when the scan doesnt go through. I think you are reffering to SMB scanning, which needs to have the following setup on both the MFP and the copier.

Host ID or NAME - IP address or hostname with DNS resolution.

Share Name - This is your SMB share name or folder share name on the remote PC

User Name - This is an account that is configured on the remote PC

Password - This is the password for the account setup on the remote PC.

Some things to keep in mind: Third party firewalls can block the bizhub from writing files.

Set share permissions to full control. (under sharing tab> permissions buttion)

Set NTFS permissions to at least write access. (if you have a "security" tab on the shared folder.

Or, you may see something like "allow network users to change my files" on the sharing tab. This basically does the same under different configuration scenario.

One last thing. If you havent changed anything since the problem started, it is probably just something like an expired password on the account that is setup for the copier.

Good Luck.

Your configuration sharing SMB folder is incorrect. Create desktop folder rename all upper case SMB right click on the folder and click sharing and set full control to everyone. Go to web brouser type in the ip address of the printer log on to administrator password 8 zeros or 12345678 and change the setting.

GUIDE IS AVAILABLE ON WWW.MYKONICAMINOLTA.COM

You may need to add memory to the printer so it can que the jobs. The memory is very cheap...128MB 100-pin DIMM for HP OEM# C9121A

Or...you could setup a printer server que and let the print server manage the jobs for you instead of having the printer hold the que.

Turn OFF sorting and/or grouping in the finishing tab.

http://kmbs.konicaminolta.us/content/products/models/bizhubC450.html?info=Manuals