Precor 9.21 Treadmill Logo
Posted on Mar 14, 2010
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My Precor 9.21 si Treadmill shuts down upon occassion when running over 8 MPH. It is most likely to occur when changing speeds, especiialy if you hold the up or down arrow for a while to get it to speed up or slow down more quickly. Please help me resolve this. Thanks, Doug V

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John Mazmanian

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  • Precor Master 832 Answers
  • Posted on Mar 14, 2010
John Mazmanian
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Hey Doug,

Just wondering has this unit ever had the running deck flipped over if not this may be sighs of worn deck or belt or both! What is starting to happen is that at the higher speed the unit is starting to draw more current, so the motrol control board will sense this and will shut down so it won't damage either the motor or board. What starts as an occassional shut down will progressively become more frequent. Simple test is put your hand palm down between the belt and deck,if you feel uneven ridges then the deck needs to be flipped over and when you pull out your hand out and their is a black sooty film on the back of it ,then that seals it this means that the composite material is being shaved off. Most likely the belt will have a smooth glazed feeling in the middle part of it. and well also need replacing.

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What does error 21 mean?

Precor Error Code 21 Error Code: 21 Manufacturer: Precor
Model: All Models
Error Description: Error 21, Too many Consecutive Power Requests- The error 21 observes a treadmill's power bit reading when the treadmill was operating at speeds above 1 mph. Power bits indicate the relative time that the motor controller drive circuit is turned on. Power bits is an indication of the amount of power the load is demanding from the motor controller. Error 21 indicates that at a speed greater than 1 mph, an excessive amount of power is being demanded from the motor controller. Possible Reason:
  1. A badly worn deck and/or running belt can cause the error to appear when the unit is in use.
  2. Badly worn drive motor brushes may not be making proper contact with the drive motor commutator causing the error to occur when the unit is in use. The unit may also slow down or become sluggish when the load or speed is increased.
  3. A jumper may be required on the lower PCA if installed into a 120 VAC (Version 2) treadmill.
  4. A leaky or shorted drive motor filter capacitor (on units equipped with SCR motor controller) could increase the current demand enough to cause the error.
  5. A leaky or shorted drive motor inductor (on units equipped with SCR motor controller) could increase the current demand enough to cause the error.
  6. The high power demand is caused by a shorted or de-magnetized drive motor.
Recommended Action:
  1. Determine the amount of AC input current being drawn by the unit under no load and loaded conditions using a clamp on AC ammeter. The current displayed can be used to determine the condition of the deck and/or running belt. These same readings should be taken on a like unit, in good operating condition with a know good deck and running belt. The readings from the unit in good operationg condition can be used as the benchmark. Compare readings and replace* the deck and/or running belt if necessary. *Some units have a reversible deck. Be sure if the deck is being flipped or replaced, a new belt is installed on the new deck surface.*
  2. Inspect and repalce both drive motor brushes if necessary.
  3. Inspect the lower PCA (if unit is 120 VAC/ Version 2) for jumper. If jumper is not installed, error typically appears between 7 mph & 8 mph. Install jumper if necessary. CAUTION - DO NOT install jumper if unit is 240 VAC. Installing the jumper on a 240 VAC unit will casue the lower PCA to fail.
  4. Measure the AC input current without a load using a clamp on AC ammeter. Electrically isolate the filter capacitor from the drive motor circuit. The drive motor leads need be kept intact so the drive motor will operate with the filter capacitor removed from the circuit. Re-measure the no load AC input. If the AC input current is significantly lower, replace the filter capacitor.
  5. Measure the AC input current without a load using a clamp on AC ammeter. Electrically isolate the inductor from the drive motor circuit. The drive motor leads need be kept intact so the drive motor will operate with the inductor removed from the circuit. Re-measure the no load AC input. If the AC input current is significantly lower, replace the inductor.
  6. Swap the existing drive motor with a known good drive motor.

Precor Error Code 21
0helpful
1answer

Precor 9.41 si error code 22

Precor Error Code 22 Error Code: 22 Manufacturer: Precor
Model: All Models
Error Description: Error 22, No Motor Pulses at Start Up - Error indicates that the display has sent a command for the drive motor to start, however, the speed sensor has not returned the signal acknowledging that the drive motor has started. Possible Reason:
  1. The line of sight between the speed sensor and the speed sensor target is obstructed.
  2. Badly worn drive motor brushes.
  3. Incorrect gap between the speed sensor and the speed sensor target.
  4. Incorrect adjustment of the speed sensor potentiometer (when equipped).
  5. Inoperative speed sensor.
  6. Faulty lower PCA.
  7. Faulty interconnect cable between upper and lower PCA.
  8. Faulty upper PCA.
Recommended Action:
  1. Using a static safe vacuum cleaner, carefully vacuum out the drive motor compartment. Be sure to thoroughly clean the area between the speed sensor and the speed sensor target.
  2. Bady worn drive motor brushes cannot make proper contact with the motor commutator, therefore the drive motor will not start when voltage is applied. Inspect and replace drive motor brushes if necessary.
  3. Inspect the gap of the speed sensor to the speed sensor target. Proper gap is 3/16" and the speed sensor photo eye should be aimed at the larger portion of the targets wedge shaped section. If unit has a magnetic speed sensor, the gap between the end of the sensor and the flywheel tooth needs to be 3/16".
  4. Locate the speed sensor potentiometer (when equipped) on the lower PCA. Set the speed sensor potentiometer to mid-range. Start the treadmill and increase speed to 6 mph. Carefully adjust the speed sensor potentiometer until the treadmill is operating the smoothest. Increase the speed to full speed and again adjust the speed sensor potentiometer until the treadmill is operating the smoothest. These two adjustments are typically small and are generally only a matter of fine tuning.
  5. An inoperative speed sensor will allow the drive motor to start and run briefly before the error appears. If able to access the speed sensor wiring, measure the DC voltage between the speed sensor leads. Two of the leads will always read about 5 VDC. Two will toggle between 0 and 5 VDC as you slowly turn the speed sensor target. If both measurements are not seen, the speed sensor needs replaced. Some units have the speed sensor mounted on the lower PCA and the lower PCA needs replaced.
  6. Determine if the lower PCA is bad by swapping with a known good lower PCA.
  7. Determine if the interconnect cable is bad by swapping with a know good cable.
  8. Determine if the upper PCA is bad by swapping with a know good upper PC
Precor Error Code 22
0helpful
1answer

Precor 9.27 treadmill won't slow down

Hi, It's probably the speed censor. Clean it up and should be good to go. When you disasemble it clean all other parts and put back togeather. Good luck
0helpful
1answer

Precor Treadmill C956 error 21

Precor Error Code 21 Error Code: 21 Manufacturer: Precor
Model: All Models
Error Description: Error 21, Too many Consecutive Power Requests- The error 21 observes a treadmill's power bit reading when the treadmill was operating at speeds above 1 mph. Power bits indicate the relative time that the motor controller drive circuit is turned on. Power bits is an indication of the amount of power the load is demanding from the motor controller. Error 21 indicates that at a speed greater than 1 mph, an excessive amount of power is being demanded from the motor controller. Possible Reason:
  1. A badly worn deck and/or running belt can cause the error to appear when the unit is in use.
  2. Badly worn drive motor brushes may not be making proper contact with the drive motor commutator causing the error to occur when the unit is in use. The unit may also slow down or become sluggish when the load or speed is increased.
  3. A jumper may be required on the lower PCA if installed into a 120 VAC (Version 2) treadmill.
  4. A leaky or shorted drive motor filter capacitor (on units equipped with SCR motor controller) could increase the current demand enough to cause the error.
  5. A leaky or shorted drive motor inductor (on units equipped with SCR motor controller) could increase the current demand enough to cause the error.
  6. The high power demand is caused by a shorted or de-magnetized drive motor.
Recommended Action:
  1. Determine the amount of AC input current being drawn by the unit under no load and loaded conditions using a clamp on AC ammeter. The current displayed can be used to determine the condition of the deck and/or running belt. These same readings should be taken on a like unit, in good operating condition with a know good deck and running belt. The readings from the unit in good operationg condition can be used as the benchmark. Compare readings and replace* the deck and/or running belt if necessary. *Some units have a reversible deck. Be sure if the deck is being flipped or replaced, a new belt is installed on the new deck surface.*
  2. Inspect and repalce both drive motor brushes if necessary.
  3. Inspect the lower PCA (if unit is 120 VAC/ Version 2) for jumper. If jumper is not installed, error typically appears between 7 mph & 8 mph. Install jumper if necessary. CAUTION - DO NOT install jumper if unit is 240 VAC. Installing the jumper on a 240 VAC unit will casue the lower PCA to fail.
  4. Measure the AC input current without a load using a clamp on AC ammeter. Electrically isolate the filter capacitor from the drive motor circuit. The drive motor leads need be kept intact so the drive motor will operate with the filter capacitor removed from the circuit. Re-measure the no load AC input. If the AC input current is significantly lower, replace the filter capacitor.
  5. Measure the AC input current without a load using a clamp on AC ammeter. Electrically isolate the inductor from the drive motor circuit. The drive motor leads need be kept intact so the drive motor will operate with the inductor removed from the circuit. Re-measure the no load AC input. If the AC input current is significantly lower, replace the inductor.
  6. Swap the existing drive motor with a known good drive motor.
Precor Error Code 21
0helpful
2answers

How to change precor932i lenguage

When start-up prompt "PRESS ENTER TO BEGIN OR PRESS QUICK
START" appears, access the Club Program by sequentially pressing
STOP, SPEED , SPEED , SPEED , RESET, SPEED , SPEED , and
SPEED . (Numbers on the display appear in sequence: 4, 5, 6, 5, 1, 5, 6,
and 5.)
Note: You must sequentially press each key within 4 seconds of each other
or the display reverts back to the start-up prompt.
6. Maximum Speed: Use any or key to designate a speed limit between
1 and 15 mph (1 and 24 kph). The speed you designate limits the speed of
the treadmill. Press ENTER when the desired speed appears.
7. Maximum Workout Time: Use any or key to designate a time limit
between 10 and 240 minutes. The amount of time you choose limits the
length of a person's workout. (This does not include the automatic 5-minute
cool-down period.) Press ENTER to accept the time limit.
Note: Continuous pressure on the arrow key lets you scroll through the
numbers being displayed.
8. Language: Use any or key if you want to change the language. You can
choose between English, German, Spanish, or French. When you change
the language, you affect all the prompts and informational messages that
appear on the display. Select the language being displayed by pressing
ENTER.
9. Custom Courses (C964i only): The course profile appears in the center
display. (If you want to customize course number 2, press ENTER.)
When you enter custom mode, you have the ability to "draw over" an existing
God bless you
0helpful
1answer

The treadmill shuts down as I go faster

This happen because the lack of LUBE maintenance schedule
Lube with 100% silicones or wax see your instr. manual
2) Lube the rollers bearing. with wd-40
3) test the drive belt motor.
4) Test the input voltage motor, if there are the motor need repair
see my personal TIPS for motor help
5) Test the output board, for input voltage motor, if there are NOT the board is faulty. see the block diagram
God bless you
12_5_2012_9_28_27_pm.gif
0helpful
1answer

Precor 9.21s. Get ERR 21 message. Stopped Working

Precor Error Code 21 Error Code: 21 Manufacturer: Precor
Model: All Models
Error Description: Error 21, Too many Consecutive Power Requests- The error 21 observes a treadmill's power bit reading when the treadmill was operating at speeds above 1 mph. Power bits indicate the relative time that the motor controller drive circuit is turned on. Power bits is an indication of the amount of power the load is demanding from the motor controller. Error 21 indicates that at a speed greater than 1 mph, an excessive amount of power is being demanded from the motor controller. Possible Reason:
  1. A badly worn deck and/or running belt can cause the error to appear when the unit is in use.
  2. Badly worn drive motor brushes may not be making proper contact with the drive motor commutator causing the error to occur when the unit is in use. The unit may also slow down or become sluggish when the load or speed is increased.
  3. A jumper may be required on the lower PCA if installed into a 120 VAC (Version 2) treadmill.
  4. A leaky or shorted drive motor filter capacitor (on units equipped with SCR motor controller) could increase the current demand enough to cause the error.
  5. A leaky or shorted drive motor inductor (on units equipped with SCR motor controller) could increase the current demand enough to cause the error.
  6. The high power demand is caused by a shorted or de-magnetized drive motor.
Recommended Action:
  1. Determine the amount of AC input current being drawn by the unit under no load and loaded conditions using a clamp on AC ammeter. The current displayed can be used to determine the condition of the deck and/or running belt. These same readings should be taken on a like unit, in good operating condition with a know good deck and running belt. The readings from the unit in good operationg condition can be used as the benchmark. Compare readings and replace* the deck and/or running belt if necessary. *Some units have a reversible deck. Be sure if the deck is being flipped or replaced, a new belt is installed on the new deck surface.*
  2. Inspect and repalce both drive motor brushes if necessary.
  3. Inspect the lower PCA (if unit is 120 VAC/ Version 2) for jumper. If jumper is not installed, error typically appears between 7 mph & 8 mph. Install jumper if necessary. CAUTION - DO NOT install jumper if unit is 240 VAC. Installing the jumper on a 240 VAC unit will casue the lower PCA to fail.
  4. Measure the AC input current without a load using a clamp on AC ammeter. Electrically isolate the filter capacitor from the drive motor circuit. The drive motor leads need be kept intact so the drive motor will operate with the filter capacitor removed from the circuit. Re-measure the no load AC input. If the AC input current is significantly lower, replace the filter capacitor.
  5. Measure the AC input current without a load using a clamp on AC ammeter. Electrically isolate the inductor from the drive motor circuit. The drive motor leads need be kept intact so the drive motor will operate with the inductor removed from the circuit. Re-measure the no load AC input. If the AC input current is significantly lower, replace the inductor.
  6. Swap the existing drive motor with a known good drive motor.
Precor Error Code 21
0helpful
1answer

Precor Treadmill 9.21si Error Code 26, what does it mean

Precor Error Code 26 Error Code: 26 Manufacturer: Precor
Model: All Models
Error Description: Error 26, Motor Pulse Width Incorrect - Observation of the speed sensor signal and verification the signal from the speed sensor is appropriate for the requested speed. If an incorrect or erratic speed sensor signal is detected the error appears. Possible Reason:
  1. The line of sight between the speed sensor and the speed sensor target is obstructed.
  2. Incorrect gap between the speed sensor and the speed sensor target.
  3. Incorrect adjustment of the speed sensor potentiometer (when equipped).
  4. Damaged speed sensor target.
Recommended Action:
  1. Using a static safe vacuum cleaner, carefully vacuum out the drive motor compartment. Be sure to thoroughly clean the area between the speed sensor and the speed sensor target.
  2. Inspect the gap of the speed sensor to the speed sensor target. Proper gap is 3/16" and the speed sensor photo eye should be aimed at the larger portion of the targets wedge shaped section. If unit has a magnetic speed sensor, the gap between the end of the sensor and the flywheel tooth needs to be 3/16".
  3. Locate the speed sensor potentiometer (when equipped) on the lower PCA. Set the speed sensor potentiometer to mid-range. Start the treadmill and increase speed to 6 mph. Carefully adjust the speed sensor potentiometer until the treadmill is operating the smoothest. Increase the speed to full speed and again adjust the speed sensor potentiometer until the treadmill is operating the smoothest. These two adjustments are typically small and are generally only a matter of fine tuning.
  4. Inspect the speed sensor target for any scratches or tears that could cause incorrect readings. Replace the speed sensor target if necessary.
Precor Error Code 26
0helpful
1answer

Upon powering up my precor treadmill goes straight to the highest incline

hi,
Your treadmills motor controlling circuit have some problem. thats why you cant adjust its speed. its running at its high speed because its motor controlling IGBT become shorted. As these potion of your treadmill is a high voltage point, i will recommend you to consult the manufacturer for support.
ok
0helpful
1answer

My Precor 956 keeps shutting off. Originally had error 21. As a result I gave the treadmill it's own outlet not sharing power with anything else. It now just cuts right out. It is a refurbished treadmill,...

Precor Error Code 21 Error Code: 21 Manufacturer: Precor
Model: All Models
Error Description: Error 21, Too many Consecutive Power Requests- The error 21 observes a treadmill's power bit reading when the treadmill was operating at speeds above 1 mph. Power bits indicate the relative time that the motor controller drive circuit is turned on. Power bits is an indication of the amount of power the load is demanding from the motor controller. Error 21 indicates that at a speed greater than 1 mph, an excessive amount of power is being demanded from the motor controller. Possible Reason:
  1. A badly worn deck and/or running belt can cause the error to appear when the unit is in use.
  2. Badly worn drive motor brushes may not be making proper contact with the drive motor commutator causing the error to occur when the unit is in use. The unit may also slow down or become sluggish when the load or speed is increased.
  3. A jumper may be required on the lower PCA if installed into a 120 VAC (Version 2) treadmill.
  4. A leaky or shorted drive motor filter capacitor (on units equipped with SCR motor controller) could increase the current demand enough to cause the error.
  5. A leaky or shorted drive motor inductor (on units equipped with SCR motor controller) could increase the current demand enough to cause the error.
  6. The high power demand is caused by a shorted or de-magnetized drive motor.
Recommended Action:
  1. Determine the amount of AC input current being drawn by the unit under no load and loaded conditions using a clamp on AC ammeter. The current displayed can be used to determine the condition of the deck and/or running belt. These same readings should be taken on a like unit, in good operating condition with a know good deck and running belt. The readings from the unit in good operationg condition can be used as the benchmark. Compare readings and replace* the deck and/or running belt if necessary. *Some units have a reversible deck. Be sure if the deck is being flipped or replaced, a new belt is installed on the new deck surface.*
  2. Inspect and repalce both drive motor brushes if necessary.
  3. Inspect the lower PCA (if unit is 120 VAC/ Version 2) for jumper. If jumper is not installed, error typically appears between 7 mph & 8 mph. Install jumper if necessary. CAUTION - DO NOT install jumper if unit is 240 VAC. Installing the jumper on a 240 VAC unit will casue the lower PCA to fail.
  4. Measure the AC input current without a load using a clamp on AC ammeter. Electrically isolate the filter capacitor from the drive motor circuit. The drive motor leads need be kept intact so the drive motor will operate with the filter capacitor removed from the circuit. Re-measure the no load AC input. If the AC input current is significantly lower, replace the filter capacitor.
  5. Measure the AC input current without a load using a clamp on AC ammeter. Electrically isolate the inductor from the drive motor circuit. The drive motor leads need be kept intact so the drive motor will operate with the inductor removed from the circuit. Re-measure the no load AC input. If the AC input current is significantly lower, replace the inductor.
  6. Swap the existing drive motor with a known good drive motor.
Precor Error Code 21
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