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brand new --out of the box-- still covered by warranty --don't fix --contact your supplier and ask for a return of defective item and a refund or a new unit as replacement
With these removable units, you must be very careful, the circular mechanism that does the running of the Y motion need to be properly alligned. You need to perhaps put the back of a knife in it and adjust until all the parts align, Then it must click in easily. If you have forced it in the clip will not release. you need to rattle it a little.
Lubricate the brew unit with a food safe grease this should help. The brew unit becomes stiff and fail to load up fully this stops the water being dispensed
It sounds like you need to program the coffee level. Have a look on this page for the instruction manual. http://www.coffeeitalia.co.uk/downl-manual.php
Try this press the button for ground coffee then when it lights up press the coffee brew button, if water flows normally then the grind on the grinder needs to be adjusted coarser, if no water then the screen on the brew unit is blocked.
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