New 4150 just installed yesterday.
reads smart kit drum cartridge not installed correctly.
Pulled it out reinstalled, nothing.......
Bobby
Call 1-800-821-2797. Thats a machine software issue..
Here is the note on it.
Problem:
The DRUM and TONER cartridges are not installed correctly. Web page indicates replace %0 empty cartridges. The Machine doesn't copy.
Cause:
Firmware and work-process problem.
.
Solution:
Fixed! Did not fix.
Don t worry about cartridges. They are safe. Upgrade firmware.
The message goes away and machine copies
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Hi
i have the same problem in many machines and i think the problem now in the firmware because if you replaced the drum with a nother one. it will be work.
almost i'm try your response but another machines shows same problem. it only works for new chip after 20 copies same problem...
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