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Posted on Mar 08, 2010
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Scales not working properly- weighing too light with battery symbol dotting across screen - have changed the battery, no difference.

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  • Contributor 5 Answers
  • Posted on Mar 13, 2010
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Joined: Mar 13, 2010
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Scale may need to be calibrated or you may have something causing the scale to be unstable or something could be binding

  • Anonymous Nov 29, 2010

    I got an ERR message and now the scale doesn’t work. What should I do?

    The following reset procedure is used when the scale shows an err2, err, 0.0, inaccurate weight, or some other unusual error.

    1. Remove the battery from the scale.
    2. Sit the scale on a hard surface floor.
    3. Step up onto the scale, stand still for about 5 seconds and step off the scale.
    4. Re-install your battery.
    5. Place the scale back on a hard surface floor.
    6. With one foot only, place just enough weight on the scale for the display shows zero’s or dashes. Once you see zeros or dashes remove your foot.
    7. Wait for the scale to turn off again.
    8. Step up onto the scale for a weight.

    If the reset is successful, you should receive a weight right away. If you continue to receive one of the error messages above please call our Customer Service department or contact us via email. You can also try the reset procedure a 2nd time. Sometimes the reset procedure will work the second time.

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Unfortunately, it worked, but only for one weigh, and then it reverted to "Lo". This happened twice, so I telephoned the Salter Customer Service Helpline (01732 360783) who recommended a reset, which is done by removing the batteries, standing on the scale for 20 seconds, and replacing the batteries. That also only worked for one weigh, so they are looking into it further and I'll post the results here, but in the meantime I hope one of the above solutions will work for others.
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please rate my answer as helpful. thank you.
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