.dss NOT .wav

Could it be that the files are just being regularly accessed by one of the server admin tools and the DSS Player application interprets an open file as 'being transcribed'

What happens when a copy of a .DSS file is made to an operators machine and then loaded locally for transcription?

Perhaps your computer's sound card is unable to play back at the bit rate and kHz you are recording at on your (mobile?) recorder. I'm not familiar with the RC-50 but if you are recording at 24 bit for example and your computer's sound card is only able to play back at 16 bit it may not reprosuce any sound. Usually you will get an error saying so. Have you tried different playback software?

Check your file settings, that is: DSS, WMA WAV. I like to use ALL FILES for my setting. It's located on the upper tool bar.

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works for us like a charm

Please follow the below solutions to create either an audio CD-ROM of .wav files or back-up
.wav files to a CD-ROM.
Problem: .Wav files downloaded to PC computer from the DW-90, VN Series, and DSS Files
created with DS Series recorders cannot be copied to a rewritable CD-ROM using Windows
Media Player to create an audio CD-ROM.
Explanation: These digital voice recorders create .wav files at 8kHZ, 12kHZ, or 22kHz
depending on the Quality setting. Digital Wave player software is used to download Wav files to
a PC computer from the DW or VN Series of recorders. DSS Player is used to download DSS
files from the DS Series recorders and convert them to Wav files. If Windows Media Player is
then used to copy the files to a rewritable CD-ROM to create an audio CD-ROM, the files will
not copy properly or an error message may appear. Windows Media Player can only create an
audio CD-ROM if the .wav file is 44.1kHZ, 16 bit stereo.
Solution: Follow the procedure below to convert the .wav files to 44.1 kHZ, 16 bit stereo. Then
use Windows Media Player to copy the files to a rewritable CD-ROM.
1. Click Start, click All Programs, click Accessories, click Entertainment, and then click Sound Recorder.
2. On the File menu, click Open.
3. In the Open dialog box, specify the name of the audio file that you want to convert, and
then click OK. Files are usually located at C:\Program Files\Olympus\Digital Wave
Player\Message\Folder A.
4. On the File menu, click Save As.
In the Save As dialog box, click Change.
In the Attributes box, click 44.100 kHz, 16 Bit, Stereo, and then click OK.
Click Save. After you convert your files, try to copy them to a CD-ROM again.

check the services to see if the dm1 service is started

When using the DSS Player v7 software the program is unable to convert WMA to WAV. The option you see there only works when it is a .dss file that needs to be converted to .wav. In order to convert WMA to WAV you will need to locate a third party software program that does this type of conversion.

Go to google and search on WMA to WAV conversion editors.