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Symptom: Black or Blank image while copying or scanning. Part suspect rating: Scan head..70% Scan head cable...25% Formatter...5% For tech guys only: Remove ADF unit from the printer, remove both side covers of adf, remove & replace scan head, check... Replace scan head
Scanning takes an image on a document on the scanner's platten and converts it to a digital file format stored on your computer.
Copying is scanning + printing.
To copy, you do not need to separately scan first and then print. Just select how many copies you need on the number pad, then press either the Black or the Colour COPY buttons on the scanner (or open the printer's/scanner's software and click on COPY), while it's connected to the computer and the document will automatically be scanned and printed (copied).
Mr. Agarwal
you have to turn off the duplex scanning option under copy settings this will solve the issue
You can go to settings and look for Copy setup or copy settings i dont remember well but you get an option of DUPLEX COPY or DUPLEX SCAN you have to turn off this.
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Saleem
You can not use the copy feature if your printer is "printing". You can scan while other is printing simply because scanning is not using the printer's print heads. Therefore if you are printing, you can not copy at the same time.
Is your printer printing OK? So you should be able to copy as well. Press COPY button when the printer is ready. Basically, you have the Copy (Black) and Copy Color options. If you have 1 option only, pressing COPY makes you choose black or COlor using the keypad selector. Just choose any option and press OK or START.
Form your issue that you are able to print and copy but unable to scan it is very clear that it is a software issue. Copy and scan fuctions work this way.
Copy - completely related to hardware.
Scan - related to software
uninstall and reinstall the full version software from Hp for the operation system of your computer.
Instead of pressing the start button to print, you need to press the small ON/OFF button. The start button works to copy/scan. But to print, you will need to turn the printer on first. Once the printer is on, the computer should recognize it fine and allow you to print from your applications.
No, if you print or scan, you need always to store the file on a computer, and if you use copy function, you still need the computer, as copy function allowed on this printer is only Colour Copying with PC .
This printer cannot print, scan or copy if it is not connected to a computer.
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