Check the water drainage pump or its filter tray beneath the washer
Close the door firmly and make sure the machine is turned on. Press and hold the Chime and Extra Rinse keys until the control beeps to enter Service Mode. All indicator lights will turn off except the "Door Lock' indicator signifying the door is locked.
Press the Rinse & Spin key then rotate the cycle selector knob in either direction to display the most recent error codes if there's any. Press and hold the cycle selector to display the number of cycles since the error occurred. List down at least five most recent codes and post it here for us to determine what the problem could be. Press and hold the Delay and Chime keys for three seconds to clear the list. Press the Rinse & Spin key again to exit diagnostic codes list.
Press the Spin Only key while in the Service Mode to begin the Board Input Test. Set the rotary cycle selector to Super Wash then press it to display the position of the door switch. "OP" will be displayed if the door switch is open or "CL" if it is close. Replace the door lock/switch assembly (part #34001265) when "OP" is displayed even the door is close. Press the Spin Only key again to exit the Board Input Test.
Press the Spin Speed key while in the Service Mode to begin the Board Output Test. If water is present in the tub, set the rotary cycle selector to Quick Wash then press it to turn on the drain pump and drain the water. Press the rotary cycle selector again when the water is fully drained to turn off the drain pump.
Press the Delay button to turn on the motor and the Delay indicator light. The machine should tumble clockwise then counterclockwise with 5 second durations each and 2 second intervals. Press the Spin Speed key again to exit the Board Output Test.
Press Off or press and hold Chime and Extra Rinse keys for three seconds to exit Service Mode. Unplugging the washer will also exit Service Mode.
Perform the tests above and let us know the results for us to determine the cause of the problem or the necessary action to undertake and give you the specific and detailed instructions on how to fix it.
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