Acer 5100 wireless connection

Please follow the steps provided below:

Q: Basic Wireless Troubleshooting
A:
Wireless Troubleshooting
The following steps will help determine if the wireless card in the system is functioning properly.
IMPORTANT:
Please go through all the troubleshooting steps. If the wireless card is functioning properly, please check the network configuration. Acer America can not assist with configuring the network.
Before you start:

• Make sure there is a wireless router or wireless access point.
• The wireless router/access point is plugged in.
• Refer to the owners manual to ensure the wireless adapter is on (you can turn the wireless card on and off by pressing a clear button)
• Contact the internet service provider to make sure ther account is active and the network is connected in a way that supports their configuration.

If the computer was working properly at an earlier time:
If the laptop was working fine, do a System Restore which rolls the system back to the last known working configuration. System Restore is located in System Tools under Accessories. Here is a link to explain the use of this feature:
http://support.microsoft.com/default.aspx?scid=kb;en-us;306084
To find the wireless network:
1. Click on Start then click on "Control Panel."
2. In the Control Panel window, click on "Network and Internet Connections."

3. In the "Network and Internet Connections" window, click on "Network Connections."

4. Once in Network Connections, right-click on the wireless connection then select "View available wireless networks"
5. If the wireless network is a secured network, please refer to the manual of the wireless router to make it unsecured for the purpose of testing the wireless network.
NOTE: Acer does not recommend leaving a wireless network unsecured and is not responsible for data accessed due to unsecured wireless networks.
6. If the wireless network is listed, the wireless adapter is functioning properly. If unable to connect to the wireless router, go through "Before you start" at the beginning of this article.

Hi

could you tell us what operating system you are running please is it xp or vista or windows 7

it would help us to guide you in the right direction

thankyou

Hello

Three things cause this in VISTA. First the laptop's MAC address is being rejected by the secure network. In which case you'll need to find out why from the administrator of the secured network. Second, when you first took your laptop to a local coffee shop did you select HOME or WORK network. VISTA has a problem in that if you selected WORK and you then go to your HOME network it won't stop seeing the WORK selection. The only cure I've come accross is to do a SFC/scanow at the CMD prompt. The third cause is a virus. Although VISTA doesn't get many viruses, when it does they cause outstanding problems. Download AVGFREE, MALWARE BYTES and SUPERANTISPYWARE. They all work in VISTA and you'll be surprise what they find.

Are you using security?
If you are try changing between wep, and wpa
If that still does not work use mac filtering

A friend of mine had a similar problem for whole 6 months until i uninstalled Norton. So if you use Norton Antivirus use this tool to remove it:

ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe If link doesn't work use this link: http://majorgeeks.com/Norton_Removal_Tool_SymNRT_d4749.html

can you pull up your router, I had this with an acer last week, I had set it up on my router then taken it to the clients house and it wouldn't work, the thing was that it never droped my router and was in the my network places several times. as soon as I realized that I deleted all of the routers and anything that wasn't supposed to be there and just went to make a new connection and bingo i worked. also don't forget the encryption key if you put one in you will need it to get on you network, good luck

Sounds like a bad router or antenna. Try replacing the antenna or checking the connection of the antenna on the router. Have your ISP replace the router and the problem should go away.

on the start menu go to "CONNECT TO" and then select an unsecured wireless connection. i have the same computer as you and i have a wireless lann swith in the front of my comp.

Is the router near to any electrical devices that could be causing interferance? Try putting the router in a different location.

ok i found a problem like this with my acer lap top that had home basic, if you have the green tab at the top of the screen called " acer emporing tecnology go on that the pic of the world and try to find a solution in there! have fun and good luck