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The S/No is you serial number it is asking for. Try putting the S/N in the internet and see if that radio comes up with solutions. Otherwise take it to a dealer. For that I think they would have an answer for you as to how to fix it free of charge.
Hello, The only way I know of to get a radio code is from BMW itself. If you call your nearest BMW dealer and supply them with all the info they need, they can get it from BMW. You may be required to make available your registration and ID for them to process this. I hope this helps. CYA, Gator241
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