Sandlefored ES20 safe- unable to open safe with key or code

These safes are **** and very easy to break into. Search a video posted by mepickulongtime and with a bit of persistance, you can do it too. The following is my story about the Sandleford ES20 N15115 safes. Im dissapointed with thier customer service and thier product, so everyone online is going to hear about it - here goes: Thank you so much for this video. Sandleford distribute these safes (ES20) at Bunnings hardware warehouses in Australia. I bought one 3 years ago and the crappy batteries died. I kept all the paperwork with the safe, noting the model, serial & Key numbers. I've misplaced the key and called Sandleford customer service in Melbourne on 03 9786 0055 and asked them to send me a key, as instructed in the paperwork. Well, I was told that "they don't distribute keys for that model, and your going to have to get a locksmith in to break open the safe". Well I said "thanks for your help" and hung up. I did a search and came across your video. The safes are ****, and people need to know not to waste $80. I had to be a little persistent with tapping the top and twisting the knob. Once you get it, it's great, and you can do it over & over again. I've since saved my hand, replaced the batteries, and it works fine - but now no longer store valuables in the Sandleford "safe". Thanks once again, Gary

Lost key know code cannot open

Drop the safe a few inches onto a hard surface while turning the open knob lightly. The lock solenoid will release. Once open, press the small button near the hinges (change the batteriies if no beep is heard) and enter a new code. Press A or B to finish

Hel. I need . My N15115s ditigal pad has gone bung - just nothing with it now. Can't find the key or I didn't get a key and I need to open he safe. Can you help me please as I need stufffom out of the safe.