Hi I have had my fossil a couple of years. For the last year the watch has not kept time. It seems although the electric face works the hands are not turning correctly if at all. Is this common? how can it be fixed? It is a fossil big tic style of watch. Many thanks

Will cost more to change the movement than its worth.....lose it.

See https://www.fossil.com/content/dam/fossil/PDF/watchinstructions/Fossil_Watch_Instructions_EN_US.pdf

The file is a compendium of instructions for a large number of Fossil movements, but it is unclertain which movements the model CH-2331 and CH-2698 watches use. However, movement OS10 (page 15) appears to be the only one that matches the dial layout, button layout and also has a date window as the CH-2331. The watch has a quartz analog mechanism and uses one SR927W 1.55-volt silver oxide button cell. Silver oxide cells have low current output, but very long shelf life, so if the stem is pulled out completely when the watch isn't being worn, the battery could last many years. Scan the instructions to match up the CH-2698 with a movement number. A good guess from examining photos of the face of a CH-2698 watch would be movements OS20 / FS00 or VD53.

try the link below for your watch strap
http://www.fossil.com/webapp/wcs/stores/servlet/SearchResultsView?storeId=12052&catalogId=25005&langId=-1&Ntx=mode+matchallpartial&N=0&Ntk=FossilSearchEn&Ntt=watch+straps

Fossil watches have an 11 year warranty. Any jeweler can replace the battery. If that doesn't solve the problem and you registered the watch or still have the receipt call 1-800-TICTOC1 for repair.

Please note that many Fossil kaleido watches, especially the sports variety actually have THREE batteries. Two run the animation and one runs the time. The time one lasts much longer, usually a few years, but is smaller and buried a little deeper so you could overlook it if not paying attention. The two kaleido batteries are very visible and usually placed side to side. Pay attention though as for some of the watches those two batteries are set in the same way ( both positive sides up) while others, especially the sports variety have one battery positive side up and the other negative side up. It is important to replace them the same way or the watch will not work

If you have a Fossil FS4337 Chronograph, shaking the watch shouldn't be doing anything other than exercising your muscles; the movement is a battery-driven quartz movement whose movement is controlled only by whether the stem has been pulled out (stopping the movement and saving power) or whether the battery still has enough power to activate the stepping motors that move the watch hands. Based on the symptoms that you've described, I would suggest that it's probably time to change your watch battery.

Often, when a watch battery is running low but isn't completely dead, pulling the stem into time-setting mode will stop the movement and permit the battery to "rest," giving it (briefly) a bit more reserve amperage to put out when you push the stem back in. That's how you can sometimes get a quartz watch to run for a few minutes after the battery appears to be dead. That may also be why your watch has started running again after you've set the time and date.

Fossil analog quartz watches tend to use silver oxide (usually #377 or #379) batteries instead of longer-lasting lithium batteries. In ordinary use, I would expect a silver oxide battery to provide between 1 and 2 years of service before it needs to be replaced. I can't remember if Fossil chronographs (which also use quartz movements) use a silver oxide or lithium battery. Lithium batteries often provide an additional year or two of service in analog watches, compared to silver oxide cells; digital watches using them supposedly may last as long as 10 years with a lithium battery, assuming you don't use the backlight or audible alarm functions. Note, however, that these batteries are different sizes and different voltages, so you can't substitute one for the other.

Finally, none of this advice applies if you have a Fossil watch with a true mechanical movement in it. In that case, gently shaking the watch may spin the winding rotor enough to start the watch back up again. However, an even faster way of winding those watches is to use the winding / time set crown to wind the mainspring directly instead of relying on the geared-down action of the winding rotor. Automatic watches can bind up if they are not used for a period of time; the lubricating oil used in some of the pivots can harden--or at least provide enough resistance that the movement may require more initial force to start running than to continue running. That behavior usually indicates that it's time to have the mechanical movement cleaned and re-lubricated.

Before you take any action which may invalidate your warranty, have a word with Fossil costumer service (go to http://www.fossil.com/en_US/shop/customer_care/static/fossil-customercare.html).

All the watches that I have owned ran for more than a year and Fossil may sort it out for you.

replace the battery? otherwise send it to fossil. regardless of where you bought it it should have a limited 11-year warranty as as i can tell.
http://www.fossil.com/en_US/shop/customer_care/static/fossil-warrantyRepairs.html

I would send it to Fossil anyways. You say the plate is moving, I'm thinking that's the dial (the thing with the Fossil logo and # on it) That is deffinantly under a warrenty. Fossil is pretty good with helping even if you don't have the paperwork, and don't live in the United States. Look them up on the internet, and if you can call first they will give you a # so when you send the watch they already know what to do and can start fixing your watch faster. Tell me what happens , or if I can assits you further. Good Luck!!!

Hello, not much help I'm afraid, but I was wondering where you intend to get the replacement battery for the 'tic' part? I'm trying to avoid sending it to Fossil.

I imagine your fault would be covered by warranty, and you get 2 years as well I think?