Philips GoGear SA178 MP3 Player Logo
Posted on Mar 02, 2008
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Does not turn on properly

My MP3 player does not turn on , It just says "Philips" then "gogear" then it turns off..any ideas how to turn it on properly?
How do I use the firmware manager?

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  • Posted on Mar 02, 2008
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Firmware manager should solve this problem.

  1. First Make sure that you have your PC connected to the internet, as the firmware manager will download the firmware from the firmware server, it is necessary that you have the PC online during the entire the process.
  2. Run the application on your PC at Start->Programs->Philips Firmware Manager->Philips Firmware Manger.
  3. Connect the GoGear player with the PC in normal mode. Switch on the player.
  4. Firmware Manager will start the upgrade process after the player is detected.
  5. Enter the serial number of your device. You can find the serial number as a 14 digital code printed on the sticker near the USB connector of the device e.g. SFxxxxxxxxxxxx and then click NEXT to proceed.
  6. Click the START button, select the firmware and click OK.
  7. The upgrade process will continue to download firmware.
  8. Once the upgrade process is completed, click FINISH to close the application.
  9. You may now disconnect the GoGear Player from your computer.

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Player was plugged in to charge and froze, I can not even get it to turn off.
Philips has a wonderful product support website. Your problem has a how-to video located at:

http://www.usa.philips.com/c/mp3-media-player/gogear-vibe-8gb-sa2vbe08s_17/prd/;jsessionid=CC1EA7003715B586D060A60B3AB315F7.app101-drp3?t=support

Click on the 'What to do if your GoGear hangs or does not work properly' tutorial, the 8th tutorial from the top of the list.

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www.userdrivers.com > MP3 Player > Philips
www.brothersoft.com/downloads/philips-gogear.html
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1) Back up all files on the GoGear
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4) Disconnect the GoGear from the computer and turn the GoGear off - hold in the volume + button and continue to hold it as you reconnect the GoGear to the computer; after holding the volume + button for up to 20 or 30 seconds, a window will open up saying that your device is being repaired (now you can let go of the volume + button); after the repair is successfully complete, your GoGear will be good as new

Now you can do the firmware upgrade that will prevent this problem from occuring in the future. Open up Philips Device Manager and click the Update tab. This problem was caused because most GoGear's were designed for Windows XP with Media Player 10 (which is no longer the latest standard).

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Make sure you back up all songs on the GoGear before attempting this solution.

1) Back up all files on the GoGear
2) Open up Philips Device Manager (Start --> All Programs --> Philips)
3) Click on the Repair Tab, and look for a msg that says connect the player while holding the volume + button
4) Disconnect the GoGear from the computer and turn the GoGear off - hold in the volume + button and continue to hold it as you reconnect the GoGear to the computer; after holding the volume + button for up to 20 or 30 seconds, a window will open up saying that your device is being repaired (now you can let go of the volume + button); after the repair is successfully complete, your GoGear will be good as new

Now you can do the firmware upgrade that will prevent this problem from occuring in the future. Open up Philips Device Manager and click the Update tab. This problem was caused because most GoGear's were designed for Windows XP with Media Player 10 (which is no longer the latest standard).

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