I have a Norstar T7316E phone system. I need to

If you are getting inactive feature when entering feature 983 the phone system and voice mail unit are not communicating. This usually requires a power reset to clear. Or the voice mail unit is in trouble and a vendor needs to be called.

http://www.telephonemagic.com/phone-support/norstar-feature-programming-code.htm

Try below
You will need to dial into the system admin of the voice mail
Feature 983
the password is dependent on how many digits your extensions use. 1020000 for 3 digit and 10020000 for 4 digit, 120000 for 2 digit.
go through the screens

Mailboxes, modify, scroll to password and press change.
Will reset to 0000.

To access your voice mail remotely, call into the voicemail and wiat for either the main greeting or your mailbox greeting to answer the line, press ** followed by your mailbox number password and then the # key (ex. **2251234#).

Press feature key plus 980 and the system will walk you through the v mail

funtion 981

So, voicemail does not pick up or answer at all?

Call the phone system.

When you hear the voicemail greeting,
Press "* *" (thats 2 stars)

then just like sitting in front of the phone.

This is possible but it is a feature of your phone system and not the phone. You can have this phone connected to a few different Norstar phone systems that program differently. Your first step is to figure out the model number of the Norstar, Nortel, Meridian phone system you have. You will then need a programming manual for your system.

 

You probably had a company install and program this system and it may be easier to have that same or a similar company fix this problem. Programming these systems is not easy, so you either have to decide to learn the system and deal with minor changes like this yourself or pay someone else to do them.

from a tt phone, after the message, hit * your ext # and then your pswrd.
it's just like retreiving your messages from an ext not your own.

from there you can change your access info in the admin section.
pause 5 secs and listen to the prompts from the vm syst itself.