I have 2 American Standard deck mounted soap dispensers in my kitchen. 1 is for soap and the other is for hand cream. They both worked for a few years, but now neither one pumps. There are no leaks. I have cleaned both thoroughly. Any suggestions?

American Standard has the Installation Guide for some of their kitchen faucets on each product's page. A list of some of their two-handle kitchen faucets is available here: https://www.americanstandard-us.com/kitchens/kitchen-faucets?No.%20of%20Handles=Two&page=1&plimit=21 . Home Depot has the Installation Guide for the Heritage wall-mount faucet with Goose Neck spout on the product page: https://www.homedepot.com/p/American-Standard-Heritage-2-Handle-Wall-Mount-Kitchen-Faucet-in-Polished-Chrome-with-Gooseneck-Spout-7293-252-002/100080273 . The current link to the guide is https://images.homedepot-static.com/catalog/pdfimages/de/deca2fce-73fc-47a2-acb5-efc7232dac17.pdf .

These are standard plumbing installation guides. They condense most of the steps of the hardware install into one diagram/step of the guide.

I hope this helps. If you need further assistance, please add more information on the style of your faucet. (Is it a wall-mounted faucet or a sink-mounted faucet?)

Cindy Wells

it is not available from Grohe but if you take it apart it is probably generic enough to be found at your local hardware store. assuming this the problem. it may just need to be tightened up a little. either way here is a link, w/an adobe file (specification sheet), regarding the specs about 1/3 down the page on the left. you can also purchase the soap dispenser here. hope this helps:)

http://www.faucetdirect.com/grohe-28-751-deck-mounted-soap-dispenser/p54966

NO!

mcdevito75 here, you should be able to contact American Standard at 800- 442-1902 8A--6P EST. for your password.

The "bottle" screws in from the bottom. The "pump" is inserted in the top. I usually fill mine from the top without taking out the bottle. Too much of a pain. Just make sure the large nut holding the hardware in place is secure before you start assembling the bottom and top. If it's loose, the whole thing will wiggle around. Good luck!

I have the same problem after just about 6 months of use. I have checked to make sure it's full of soap, before you ask...I've run hot water through it while pumping and had success in pumping just water out. Then when back in the soap, nothing happens. Soap comes up about half way into the tube and sits. I now use it as a soap dispenser, dip stick style.

no there is not. it is designed the way it is.

sounds like a bad valve in handle, might be cheaper to just replace hadle buy the same one and just put in top that way you don;t have to climb under sink and loosen bottle

no there is not a part you can buy,you must replace the whole unit.

soak it in hot water and try pumping it every so often,should loosen liquid soap.