We have a new Jacuzzi tub and went to turn it on

Contact the Dealer and seek qualified tech service. Risk of electric shock/***** You should not take the risk but have a QUALIFIED SERVICEPERSON perform the work.

Probably control panel or if there are separate pumps for each side, that side's pump probably doesn't have a relay working with bad switch from the control panel.

Cover them with fiberglass cloth and tresin.

once a jet face has fallen out of a hot tub that means the insert has failed and is broken. you will need to locate a new jet insert. Jet inserts have little tabs on them that hold them in place and when they get worn out the jet face will fall out into the tub.

Need to run some cleaner through jets to clean out old water and mildew.

check the face of the jet trim to make sure it is turned on. most jets today turn clockwise and counter clockwise to turn the water on/off on each jet.

I would expect there is a Jacuzzi dealer in your town and I would guess he has parts. If you purchase parts locally, not only are you helping your neighbor but also, you will have the opportunity to pick his brain on tips to install.

Thanks for your interest in FixYa.com.

bleed pump check fuses and connections

Check the jet pump, also where the filter is there are two 90s plastic. make sure that they are both in the water, if all those check out then check the switch for the jets. It sounds like the pump is bad and is not pumping the water. Even if the motor works and the internal parts of the motor seal gets wet then it all needs to be replaced and rebuilt. Very easy to do yourself. Like always be careful and unplug the unit.

Make sure the jets themselves are fully opened. Some models you can turn individual jets on & off