Privacy We have the Avaya Merlin and Partner-18 system in our office. Typically, the secretaries phone will ring for all incoming calls while each individual office phone is silent. However, after a power outage, all phones are ringing for each incoming phone call. How do we change it so that there is only one or two main phones ringing for incoming calls while the others maintain privacy?

Is the line ringing turned off? A quick check is to press Feature 00 from any extension and look at the line lights. If they flash fast then the ringing is turned off. To restore ringing press the line button until the light turns solid. Then press Feature 00 to save and exit.

Here is a link to follow. Go to page 20. http://www.telephonemagic.com/PDFs/Avaya-IP-Office-manuals/Avaya-partner-ETR-phone-user-guide.pdf

Sounds like your system lost its programming so now the voicemail ports are just like extensions, they are ringing and picking up. And since the voicemail doesn't know where the phone systemn is, it just transfers all calls to the lowest numbered extension (10)

The system needs to be reprogrammed completely.

That is not possible on the Partner ACS. The oONLY thing that would be close to what you want is Remote Call Forward.

As long as you have a Partner ACS release 6 or higher,

You need to set the permissions on a phone, then set that phone to forward out to teh external number. Then when calls come in, you transfer to that phone, which will forward to a cell or external number....boom, done!

Thats it though.

see if the DND or do not disturb is on. It should be a lit button programmed on the set, if its not programmed press feature 00, press a blank button and press feature 01

That is something you have to set up with the line provider. Partner can not send caller ID information

Changing ringing on a Partner system is done on either ext 10 or 11.
At one of those ext's press the feature key and "00"
Next press the left hand intercom twice
The display should say system programming

Press the right hand intercom once. The display should say Centralized Programming.

Enter in the extension number that you want to program.

Press the line that you want to ring.
A solid light on the line means immediate ringing
A slow flashing light means delayed ringing (meaning the phone will wait 3 rings before starting to ring.)
A fast flashing light means no ringing.

When finished with that station press the right hand intercom and enter in the next extension to program and set ringing accordingly.


Press feature "00" to logout
Hope that helps

Glad to hear it

No response. closing

Is the time and date correct?

If, at a display phone, you press "feature 59", what does it say?

Which model do you have?