Hey everyone - I have a CICS that started having problems recently. There are three incoming lines and they all do the same thing. When you call in the you have two short abbreviated rings, you can see the line indicator light up for both rings, and then it goes off hook. The voice mail does not pick up it just goes off hook. I have unplugged the VM and the problem still occurs. I have also checked all handsets for a possible stuck button causing the pick up. I have disconnected the lines from the KSU and they work fine when not connected. Any suggestions?
When the incoming call goes off hook (the indicator lamp will be solid, not flashing), press the associated line button to see which extension, or device, answered the call. You can follow through from there.
Good Luck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
This can happen if two phones get plugged into the same line. Try swapping this phone into an extension with the same type of phone and see if the same thing happens, if it does, the phone is bad. I recently had a phone doing the same thing, replaced it and the extension was fine.
What do you want to change? What feature is programmed on the button?
"EACH OF THESE CODES ARE PRECEEDED WITH THE ""FEATURE" " KEY"
**CONFIG NORSTAR CONFIGURATION PROGRAMMING (INSTALLER) **SCPLUS NORSTAR SYSTEM COORDINATOR PLUS PROGRAMMING (CICS AND ICS 2.0+) **ADMIN NORSTAR ADMINISTRATIVE PROGRAMMING (SYS Coordinator) **BASIC NORSTAR BASIC PROGRAMMING (CICS & ICS S.0+) **SET NORSTAR SET PROFILE **LINE NORSTAR LINE PROFILE **USER NORSTAR USER PREFERENCES (CICS & ISC 2.0+) **TIME NORSTAR TIME AND DATE (CICS & ICS 2.0+) *0 BUTTON INQUIRY *1 FEATURE KEY EXTERNAL AUTODIAL *2 FEATURE KEY INTERNAL AUTODIAL *3 FEATURE KEY PROGRAMMING *4 PERSONNEL SPEED DIAL *501 SELECT ENGLISH *502 SELECT FRENCH *503 SELECT SPANISH *6 RING TYPE *7 DISPLAY CONTRAST ADJUST *80 RING VOLUME ADJUST *81 MOVE LINE KEYS *82 DIAL MODES *831 AA ON/OFF (CICS) *832 CCR ON/OFF (CICS) *833 AA/CCR RECORDING MAINTENANCE (CICS) *84 AUTO LOG OPTIONS *85 CALL LOG PASSWORD *89 PROGRAMMED RELEASE *9 RUN/STOP 0 SYSTEM SPEED DIAL 1 SEND MESSAGE #1 SEND MESSAGE CANCEL 2 RING AGAIN #2 RING AGAIN CANCEL 3 CONFERENCE / TRANSFER #3 CONFERENCE SPLIT 4 CALL FORWARD #4 CALL FORWARD CANCEL 5 LAST NUMBER REDIAL 60 PAGE GENERAL 61X PAGE INTERNAL ZONE (1-6) 62 PAGE EXTERNAL 63X PAGE INTERNAL ZONE (1-6) PLUS EXTERNAL 64 LINE POOLS 65 MESSAGE REPLY #65 MESSAGE REPLY CANCEL 66 VOICE CALL 67 SAVED NUMBER 68 RESTRICTION /COS OVERRIDE 69 PRIORITY CALL 70 CALL TRANSFER (BLIND) 71 LINK (HOOK FLASH) 72 TIMED RELEASE 74 CALL PARK 75 GROUP CALL PICKUP 76 DIRECTED CALL PICKUP 77 CALL DURATION TIMER 78 PAUSE 79 EXCLUSIVE HOLD 800 TRUNK ANSWER 801 CALL QUEUING 802 GROUP LISTENING 803 SHOW TIME 804 WAIT FOR DIAL TONE 805 TEST SETS (2.0) 806 HIDE DISPLAY 808 LONG TONES 810 MAKE BUSY 811 CALL INFORMATION 812 ENTER CALL LOG 813 LOG IT 815 AUTO BUMPING 817 IRAD TRANSFER (CICS ONLY) 819 OUTGOING NAME AND NUMBER BLOCKING (4.1) #819 CANCEL OUTGOING NAME AND NUMBER BLOCKING 82 CAMP ON 83 PRIVACY CONTROL 84 LINE REDIRECTON #84 CANCEL LINE REDIRECTION 85 DO NOT DISTURB #85 CANCEL DO NOT DISTURB 86 BACK GROUND MUSIC #86 CANCEL BACKGROUND MUSIC 87 "SERVICE MODES (DR-3,4,5)" #87 CANCEL SERVICE MODES 870 SHOW SERVICE MODES (CICS) 871 EXTENDED RINGING (ICS) #871 CANCEL EXTENDED RINGING 872 ALTERNATIVE RESTRICTIONS #872 CANCEL ALTERNATIVE RESTRICTIONS 873 ALTERNATIVE ROUTING #873 CANCEL ALTERNATIVE ROUTING 88 VOICE CALL DENY #88 CANCEL VOICE CALL DENY
FEATURE 900 CODES ARE USED FOR OPTIONAL EQUIPMENT SUCH AS: "VOICE MAIL, ACD, DIAL BY NAME, DOOR PHONE, ETC." THE FOLLOWING ARE SOME COMMON USAGES: 9** "RAD PROGRAMMING (RAD 2, FASTRAD)" 9*0 RAD TRANSFER (ALL BUT CICS IRAD'S) 9*1 CHECK FEATURE CODES FOR VOICE MAIL 9*2 SMDR Admin 9*3 LOGGER TIME STAMP 9*3 VMI Codes(this was on an 8x24, came up on this code rather than F9*9) 9*4 NORSTAR DOOR PHONE PROGRAMMING 9*5 FLASH LOW RANGE CHECK FEATURE CODES 9*7 ACD ADMIN MAINTENANCE SESSION 9*9 VOICE MAIL INTERFACE (VMI) CODES 900 SMDR,enter an account number to be logged with the call 901 ACD LOGIN 901 VMI Admin 902 ACD UNAVAILABLE 903 VOICE MAIL HIGH/LOW RANGE SELECTION (DISABLED AFTER USE) 903 ACD CANCEL WRAP 904 ACD HELP 904 FLASH ACD LOW RANGE LOGIN/OUT 905 ACD CATEGORIZE 905 FLASH LOW RANGE DN IDENTIFIER 906 ACD RECORD CALL 906 FLASH LOW RANGE VM TRANSFER 907 FLASH LOW RANGE VM INTERRUPT 908 STAR TEXT (OBSOLETE) 908 FLASH ACD LOW RANGE BUSY MODE 909 ACD ANN. MAINTENANCE 909 FLASH ACD LOW RANGE QUEUE STATUS 910 FLASH LOW RANGE LEAVE MESSAGE 911 FLASH LOW RANGE OPEN MAILBOX 912 FLASH LOW RANGE OPERATOR CONTROL 913 ACD CALLS QUEUED 913 FLASH LOW RANGE SYSTEM ADMIN LOGIN 915 NORSTAR VOICE MAIL 2ND LEVEL ACCESS (PSWD=ACCESS2) 920 ACD ADMIN SESSION 921 ACD ROUTING SESSION DAY/NIGHT 922 ACD ADMIN STATISTICS SESSION 923 ACD GROUP STATISTICS SESSION 960 DIAL BY NAME (CINTECH NSVM OPTION) 961 DIAL BY NAME ADMIN (PSWD=1234) 980 VM SEND MSG TO ANOTHER MAILBOX 981 VM LOG INT MAILBOX 982 VM OPERATOR STATUS(PSWD=OPERATOR(67372867)) 983 VM ADMIN PROGRAMMING (PSWD=1020000) 983 VM SOFTWARE LEVEL(LOGIN THEN OPTION 9) 984 VM TIME AND DATE(STARTALK Pswd=1020000) 984 AUTO FOREWARD TO VMAIL(NSVM4.0) 984 FLASH ACD LOGIN/OUT 985 "VOICE MAIL DN INQUIRY(RESET VM ADMIN PSWD 9,73738767793)" 986 VOICE MAIL TRANSFER 987 VOICE MAIL INTERRUPT 988 VOICE ACTIVATED NAME DIALING (NSVM 4.0) 988 FLASH ACD BUSY MODE 989 RECORD CALL (NSVM 4.0) 989 FLASH ACD QUEUE STATUS
The type of phone you have is pretty simple, count the buttons, a 7208 has 8 buttons up the side, a 10 has 10 in 2 rows with 12 buttons on top, and guess how many a 24 has :-)
Since you have "M" phones, the key question is do you have a CICS cabinet and CID cards in the box? A CICS is about 15 inches high, 10 inches wide and maybe 8 inches deep, as opposed to the 616 box that is only 4 or 5 inches deep. You probably don't have a BCM-50 with your "M" phones, so let's hope you have the CICS. There's either a CID or ID tag on the trunk card if it has CID, and the trunk card is the card inserted in the 2 slots (4 trunks each) on the face of the cabinet.
It also requires programming and specific sotrware (5.0 +) IIRC
The Norstar 616 system was made before CLID was readily available. You could however, purchase a Nortel CICS system with CLID card(s). CI trunk cards handle up to 4 lines per card making the capacity of the system 8 lines by 16 stations.The CICS system will work with the existing m7310 sets you have so you wouldn't have to incur the cost of new telephones.
From a DTMF station set installed as the test line on equipment #1, go into trunk group programming (Command #66)
The SX-20 display will show programming registers.
A B C D E F G H
A,B = Trunk equipment Number (1st trunk should be displayed)
C = Register 1
D = Trunk Group Membership 0 = Incoming only
1 = Group 1
2 = Group 2
3 = Group 4
4 = Group 4
E = Trunk Type 0 = Standard CO Trunk
1 = Dictation Trunk
F = Reversal Meaning 0 = Not Incoming of Disconnect
1 = Incoming Call
2 = Incoming Call or Disconnect
G = Disconnect Timing 0 = 60ms
1 = 500ms
2 = 1.5 sec
3 = 4 sec
H = Start Type 0 = Loop Start
1 = Ground Start
Move to the appropriate register using the ENTER/NEXT function (star key).
Change the data as required.
Exit programming (# key)
The feature codes will not help you troubleshoot the system at all. But here you go:
"EACH OF THESE CODES ARE PRECEEDED WITH THE ""FEATURE" " KEY"
**CONFIG NORSTAR CONFIGURATION PROGRAMMING (INSTALLER) **SCPLUS NORSTAR SYSTEM COORDINATOR PLUS PROGRAMMING (CICS AND ICS 2.0+) **ADMIN NORSTAR ADMINISTRATIVE PROGRAMMING (SYS Coordinator) **BASIC NORSTAR BASIC PROGRAMMING (CICS & ICS S.0+) **SET NORSTAR SET PROFILE **LINE NORSTAR LINE PROFILE **USER NORSTAR USER PREFERENCES (CICS & ISC 2.0+) **TIME NORSTAR TIME AND DATE (CICS & ICS 2.0+) *0 BUTTON INQUIRY *1 FEATURE KEY EXTERNAL AUTODIAL *2 FEATURE KEY INTERNAL AUTODIAL *3 FEATURE KEY PROGRAMMING *4 PERSONNEL SPEED DIAL *501 SELECT ENGLISH *502 SELECT FRENCH *503 SELECT SPANISH *6 RING TYPE *7 DISPLAY CONTRAST ADJUST *80 RING VOLUME ADJUST *81 MOVE LINE KEYS *82 DIAL MODES *831 AA ON/OFF (CICS) *832 CCR ON/OFF (CICS) *833 AA/CCR RECORDING MAINTENANCE (CICS) *84 AUTO LOG OPTIONS *85 CALL LOG PASSWORD *89 PROGRAMMED RELEASE *9 RUN/STOP 0 SYSTEM SPEED DIAL 1 SEND MESSAGE #1 SEND MESSAGE CANCEL 2 RING AGAIN #2 RING AGAIN CANCEL 3 CONFERENCE / TRANSFER #3 CONFERENCE SPLIT 4 CALL FORWARD #4 CALL FORWARD CANCEL 5 LAST NUMBER REDIAL 60 PAGE GENERAL 61X PAGE INTERNAL ZONE (1-6) 62 PAGE EXTERNAL 63X PAGE INTERNAL ZONE (1-6) PLUS EXTERNAL 64 LINE POOLS 65 MESSAGE REPLY #65 MESSAGE REPLY CANCEL 66 VOICE CALL 67 SAVED NUMBER 68 RESTRICTION /COS OVERRIDE 69 PRIORITY CALL 70 CALL TRANSFER (BLIND) 71 LINK (HOOK FLASH) 72 TIMED RELEASE 74 CALL PARK 75 GROUP CALL PICKUP 76 DIRECTED CALL PICKUP 77 CALL DURATION TIMER 78 PAUSE 79 EXCLUSIVE HOLD 800 TRUNK ANSWER 801 CALL QUEUING 802 GROUP LISTENING 803 SHOW TIME 804 WAIT FOR DIAL TONE 805 TEST SETS (2.0) 806 HIDE DISPLAY 808 LONG TONES 810 MAKE BUSY 811 CALL INFORMATION 812 ENTER CALL LOG 813 LOG IT 815 AUTO BUMPING 817 IRAD TRANSFER (CICS ONLY) 819 OUTGOING NAME AND NUMBER BLOCKING (4.1) #819 CANCEL OUTGOING NAME AND NUMBER BLOCKING 82 CAMP ON 83 PRIVACY CONTROL 84 LINE REDIRECTON #84 CANCEL LINE REDIRECTION 85 DO NOT DISTURB #85 CANCEL DO NOT DISTURB 86 BACK GROUND MUSIC #86 CANCEL BACKGROUND MUSIC 87 "SERVICE MODES (DR-3,4,5)" #87 CANCEL SERVICE MODES 870 SHOW SERVICE MODES (CICS) 871 EXTENDED RINGING (ICS) #871 CANCEL EXTENDED RINGING 872 ALTERNATIVE RESTRICTIONS #872 CANCEL ALTERNATIVE RESTRICTIONS 873 ALTERNATIVE ROUTING #873 CANCEL ALTERNATIVE ROUTING 88 VOICE CALL DENY #88 CANCEL VOICE CALL DENY
FEATURE 900 CODES ARE USED FOR OPTIONAL EQUIPMENT SUCH AS: "VOICE MAIL, ACD, DIAL BY NAME, DOOR PHONE, ETC." THE FOLLOWING ARE SOME COMMON USAGES: 9** "RAD PROGRAMMING (RAD 2, FASTRAD)" 9*0 RAD TRANSFER (ALL BUT CICS IRAD'S) 9*1 CHECK FEATURE CODES FOR VOICE MAIL 9*2 SMDR Admin 9*3 LOGGER TIME STAMP 9*3 VMI Codes(this was on an 8x24, came up on this code rather than F9*9) 9*4 NORSTAR DOOR PHONE PROGRAMMING 9*5 FLASH LOW RANGE CHECK FEATURE CODES 9*7 ACD ADMIN MAINTENANCE SESSION 9*9 VOICE MAIL INTERFACE (VMI) CODES 900 SMDR,enter an account number to be logged with the call 901 ACD LOGIN 901 VMI Admin 902 ACD UNAVAILABLE 903 VOICE MAIL HIGH/LOW RANGE SELECTION (DISABLED AFTER USE) 903 ACD CANCEL WRAP 904 ACD HELP 904 FLASH ACD LOW RANGE LOGIN/OUT 905 ACD CATEGORIZE 905 FLASH LOW RANGE DN IDENTIFIER 906 ACD RECORD CALL 906 FLASH LOW RANGE VM TRANSFER 907 FLASH LOW RANGE VM INTERRUPT 908 STAR TEXT (OBSOLETE) 908 FLASH ACD LOW RANGE BUSY MODE 909 ACD ANN. MAINTENANCE 909 FLASH ACD LOW RANGE QUEUE STATUS 910 FLASH LOW RANGE LEAVE MESSAGE 911 FLASH LOW RANGE OPEN MAILBOX 912 FLASH LOW RANGE OPERATOR CONTROL 913 ACD CALLS QUEUED 913 FLASH LOW RANGE SYSTEM ADMIN LOGIN 915 NORSTAR VOICE MAIL 2ND LEVEL ACCESS (PSWD=ACCESS2) 920 ACD ADMIN SESSION 921 ACD ROUTING SESSION DAY/NIGHT 922 ACD ADMIN STATISTICS SESSION 923 ACD GROUP STATISTICS SESSION 960 DIAL BY NAME (CINTECH NSVM OPTION) 961 DIAL BY NAME ADMIN (PSWD=1234) 980 VM SEND MSG TO ANOTHER MAILBOX 981 VM LOG INT MAILBOX 982 VM OPERATOR STATUS(PSWD=OPERATOR(67372867)) 983 VM ADMIN PROGRAMMING (PSWD=1020000) 983 VM SOFTWARE LEVEL(LOGIN THEN OPTION 9) 984 VM TIME AND DATE(STARTALK Pswd=1020000) 984 AUTO FOREWARD TO VMAIL(NSVM4.0) 984 FLASH ACD LOGIN/OUT 985 "VOICE MAIL DN INQUIRY(RESET VM ADMIN PSWD 9,73738767793)" 986 VOICE MAIL TRANSFER 987 VOICE MAIL INTERRUPT 988 VOICE ACTIVATED NAME DIALING (NSVM 4.0) 988 FLASH ACD BUSY MODE 989 RECORD CALL (NSVM 4.0) 989 FLASH ACD QUEUE STATUS
What do you want to change? What feature is programmed on the button?
"EACH OF THESE CODES ARE PRECEEDED WITH THE ""FEATURE" " KEY"
**CONFIG NORSTAR CONFIGURATION PROGRAMMING (INSTALLER) **SCPLUS NORSTAR SYSTEM COORDINATOR PLUS PROGRAMMING (CICS AND ICS 2.0+) **ADMIN NORSTAR ADMINISTRATIVE PROGRAMMING (SYS Coordinator) **BASIC NORSTAR BASIC PROGRAMMING (CICS & ICS S.0+) **SET NORSTAR SET PROFILE **LINE NORSTAR LINE PROFILE **USER NORSTAR USER PREFERENCES (CICS & ISC 2.0+) **TIME NORSTAR TIME AND DATE (CICS & ICS 2.0+) *0 BUTTON INQUIRY *1 FEATURE KEY EXTERNAL AUTODIAL *2 FEATURE KEY INTERNAL AUTODIAL *3 FEATURE KEY PROGRAMMING *4 PERSONNEL SPEED DIAL *501 SELECT ENGLISH *502 SELECT FRENCH *503 SELECT SPANISH *6 RING TYPE *7 DISPLAY CONTRAST ADJUST *80 RING VOLUME ADJUST *81 MOVE LINE KEYS *82 DIAL MODES *831 AA ON/OFF (CICS) *832 CCR ON/OFF (CICS) *833 AA/CCR RECORDING MAINTENANCE (CICS) *84 AUTO LOG OPTIONS *85 CALL LOG PASSWORD *89 PROGRAMMED RELEASE *9 RUN/STOP 0 SYSTEM SPEED DIAL 1 SEND MESSAGE #1 SEND MESSAGE CANCEL 2 RING AGAIN #2 RING AGAIN CANCEL 3 CONFERENCE / TRANSFER #3 CONFERENCE SPLIT 4 CALL FORWARD #4 CALL FORWARD CANCEL 5 LAST NUMBER REDIAL 60 PAGE GENERAL 61X PAGE INTERNAL ZONE (1-6) 62 PAGE EXTERNAL 63X PAGE INTERNAL ZONE (1-6) PLUS EXTERNAL 64 LINE POOLS 65 MESSAGE REPLY #65 MESSAGE REPLY CANCEL 66 VOICE CALL 67 SAVED NUMBER 68 RESTRICTION /COS OVERRIDE 69 PRIORITY CALL 70 CALL TRANSFER (BLIND) 71 LINK (HOOK FLASH) 72 TIMED RELEASE 74 CALL PARK 75 GROUP CALL PICKUP 76 DIRECTED CALL PICKUP 77 CALL DURATION TIMER 78 PAUSE 79 EXCLUSIVE HOLD 800 TRUNK ANSWER 801 CALL QUEUING 802 GROUP LISTENING 803 SHOW TIME 804 WAIT FOR DIAL TONE 805 TEST SETS (2.0) 806 HIDE DISPLAY 808 LONG TONES 810 MAKE BUSY 811 CALL INFORMATION 812 ENTER CALL LOG 813 LOG IT 815 AUTO BUMPING 817 IRAD TRANSFER (CICS ONLY) 819 OUTGOING NAME AND NUMBER BLOCKING (4.1) #819 CANCEL OUTGOING NAME AND NUMBER BLOCKING 82 CAMP ON 83 PRIVACY CONTROL 84 LINE REDIRECTON #84 CANCEL LINE REDIRECTION 85 DO NOT DISTURB #85 CANCEL DO NOT DISTURB 86 BACK GROUND MUSIC #86 CANCEL BACKGROUND MUSIC 87 "SERVICE MODES (DR-3,4,5)" #87 CANCEL SERVICE MODES 870 SHOW SERVICE MODES (CICS) 871 EXTENDED RINGING (ICS) #871 CANCEL EXTENDED RINGING 872 ALTERNATIVE RESTRICTIONS #872 CANCEL ALTERNATIVE RESTRICTIONS 873 ALTERNATIVE ROUTING #873 CANCEL ALTERNATIVE ROUTING 88 VOICE CALL DENY #88 CANCEL VOICE CALL DENY
FEATURE 900 CODES ARE USED FOR OPTIONAL EQUIPMENT SUCH AS: "VOICE MAIL, ACD, DIAL BY NAME, DOOR PHONE, ETC." THE FOLLOWING ARE SOME COMMON USAGES: 9** "RAD PROGRAMMING (RAD 2, FASTRAD)" 9*0 RAD TRANSFER (ALL BUT CICS IRAD'S) 9*1 CHECK FEATURE CODES FOR VOICE MAIL 9*2 SMDR Admin 9*3 LOGGER TIME STAMP 9*3 VMI Codes(this was on an 8x24, came up on this code rather than F9*9) 9*4 NORSTAR DOOR PHONE PROGRAMMING 9*5 FLASH LOW RANGE CHECK FEATURE CODES 9*7 ACD ADMIN MAINTENANCE SESSION 9*9 VOICE MAIL INTERFACE (VMI) CODES 900 SMDR,enter an account number to be logged with the call 901 ACD LOGIN 901 VMI Admin 902 ACD UNAVAILABLE 903 VOICE MAIL HIGH/LOW RANGE SELECTION (DISABLED AFTER USE) 903 ACD CANCEL WRAP 904 ACD HELP 904 FLASH ACD LOW RANGE LOGIN/OUT 905 ACD CATEGORIZE 905 FLASH LOW RANGE DN IDENTIFIER 906 ACD RECORD CALL 906 FLASH LOW RANGE VM TRANSFER 907 FLASH LOW RANGE VM INTERRUPT 908 STAR TEXT (OBSOLETE) 908 FLASH ACD LOW RANGE BUSY MODE 909 ACD ANN. MAINTENANCE 909 FLASH ACD LOW RANGE QUEUE STATUS 910 FLASH LOW RANGE LEAVE MESSAGE 911 FLASH LOW RANGE OPEN MAILBOX 912 FLASH LOW RANGE OPERATOR CONTROL 913 ACD CALLS QUEUED 913 FLASH LOW RANGE SYSTEM ADMIN LOGIN 915 NORSTAR VOICE MAIL 2ND LEVEL ACCESS (PSWD=ACCESS2) 920 ACD ADMIN SESSION 921 ACD ROUTING SESSION DAY/NIGHT 922 ACD ADMIN STATISTICS SESSION 923 ACD GROUP STATISTICS SESSION 960 DIAL BY NAME (CINTECH NSVM OPTION) 961 DIAL BY NAME ADMIN (PSWD=1234) 980 VM SEND MSG TO ANOTHER MAILBOX 981 VM LOG INT MAILBOX 982 VM OPERATOR STATUS(PSWD=OPERATOR(67372867)) 983 VM ADMIN PROGRAMMING (PSWD=1020000) 983 VM SOFTWARE LEVEL(LOGIN THEN OPTION 9) 984 VM TIME AND DATE(STARTALK Pswd=1020000) 984 AUTO FOREWARD TO VMAIL(NSVM4.0) 984 FLASH ACD LOGIN/OUT 985 "VOICE MAIL DN INQUIRY(RESET VM ADMIN PSWD 9,73738767793)" 986 VOICE MAIL TRANSFER 987 VOICE MAIL INTERRUPT 988 VOICE ACTIVATED NAME DIALING (NSVM 4.0) 988 FLASH ACD BUSY MODE 989 RECORD CALL (NSVM 4.0) 989 FLASH ACD QUEUE STATUS
sounds like a programming error in the pbx software. I'd start with the dial plan and see if someone goofed with the number 3. It may just be corrupt. Happens on Nortel's all the time. They have to delete and rebuild the software regularly.
I need more information. Does dialing 7 perform an offsite transfer, or does it go to a phone on site. If to an internal extension, is that phone forwarded to a cell phone?
×