Power went out last week. Can't print. The jobs

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We suffer the same issue. Have you find the solution?

Hi
Try disconnecting the printer from power and from the PC completely.
Reboot the PC.
Connect the printer again and then try printing.
Solved?
Uninstall and re-install the printer again.Don't have installation discs?
Download the drivers from the link below,Just select your Operating System,

h20000.www2.hp.com/bizsupport/TechSupport/DriverDownload.jsp?prodNameId=295932&lang=en&cc=us&prodTypeId=18972&prodSeriesId=295930&taskId=135

Hope it helps.

Hi,
Try turning your PC,and the printer off and disconnect them from power.
Reconnect them again and turn them on.
Check status of the print job now.

Hope this helps.Thanks!
Please rate this answer.

what is the status of print job in the queue? whether it is showing printing or no status in the windows.
if the status is printing you delete all the print jobs and switch off and on .then try print something. if no status is there in the windows then you check whether the printer is off line .try make it online by right click on the printer icon then click on the use printer online.

With the printer power on, unplug and then plug in the printer from/to the computer. This should force the printer to be reinstalled.
Check the printer status.
Click START>Control Panel>Devices and Printers>click on your printer. check the status for any error messages. On the printer status, delete all pending jobs. Once the printer status display shows that all pending jobs have been deleted, retry printing.
Let me know if printing is reestablished. Thanks.

Hi,

Follow the steps below to resolve the issue

The print queue and Dock printer icon
When you start a print job, you will see your printer icon appear in your Dock. Click the Printer icon to open the print queue, which is a list of print jobs that are printing, on hold, or paused. The print queue will also display messages sent from the printer.
You can alternatively open the print queue from the Print & Fax pane of System Preferences.

In the Print Queue toolbar you have these buttons:

1. Delete - Deletes the selected print job.
2. Hold / Resume - Will hold / resume the selected print job.
3. Job Info - Shows details of the selected print job, such as job name, status, Completed, Job Message, and so forth.
4. Pause / Resume Printer - To Pause / Resume the Print Queue.
5. Supply Levels - Will drop down the Supply Levels sheet showing you the levels of ink / toner your printer has.
6. Printer Setup - Lets you configure the printer's name and location details.
7. Printer - Sets the Print Queue window into Printer mode.
8. Scanner - Visible if you have a multi-function printer connected via USB. Click it to set the Print Queue into Scanner mode.

You can see what your print job looks like with Quick Look. Click the arrow on the print job just to the left of the Status column or select the print job and press the Spacebar.
From the Print Queue menu bar, the "Printer" menu has these additional options:

1. Customize Toolbar... - Used to add and remove item from the Print Queue's toolbar.
2. Make Default - Will set the printer pertaining to this Print Queue your default printer.
3. Print Test Page - Will send the CUPS Printer Test Page to your printer.
4. Network Diagnostics - Will bring up the Network Diagnostics application, used to check each layer of your network connection.
5. Log & History - Used to open the Console application and show you the log entries for your current and past print jobs.
6. Show Printer List - Will open the Print & Fax System Preference showing you the list of Print Queues.

From the Print Queue menu bar, the "Jobs" menu has these additional options:

1. Show / Hide Completed Jobs - Will alternate Show / Hide in the Print Queue all completed printer jobs and completed functions, like checking the supply levels of your printer.
2. Show Everyone's / My jobs - Will alternate showing Everyone's / My print jobs.

You can control-click (or right-click) your printer icon in the Dock for this convenient menu:
From the Dock menu you can see your printer's status, toggle Pause and Resume Printer, Auto Quit (once print job completes) on / off, and from the Options sub-menu you can toggle Keep in Dock on / off.

ya u need now inkjet cartridge or ur printers card dead 1st chack put black cartridge in ur printers and color cartridge out then see green light blinks if blinks black cartridge out and color cartridge put in the printers then u know thanls

Hi

Thanks for using FIxYa. Please turn the printer off and then cancel all the print queues pending in the bottom toolbar by double clicking on the printer logo if you want to delete all the pending printing files. Now turn the printer on. If you do not want to cancel all the printing jobs then you can double click on the printer logo showing in the right side of the bottom tool bar and then right click on the printing jobs pending for printings then click on restart printing. Issue will be resolved and it will not show ‘paused status’.

Please do rate the solution and revert for further assistance.


Thanks
Rylee

Go to C:\Windows\System32\spool\PRINTERS on your PC and you will see two files listed fior each of the outstanding print jobs. These will have the file extensions .SHD and .SPL

You need to delete both of these files then power off and power on your printer to be able to continue printing.