Apple MacBook White- 2.1GHz Intel Core 2 Duo, 2GB DDR2 , 120GB SATA HD, Combo Drive ,... Mac Notebook Logo
Posted on Feb 15, 2010
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MacBook won't start up.

My son's MacBook won't start up. All he gets is a blank screen with a gray apple and a gray spinning wheel.
Tried the following
Press power button and hold 'Shift' key. Same result, gray spinning wheel no start up.
Press power button and hold 'X' key. Same result, gray spinning wheel no start up.
Press the control key, the command key, and the power button simultaneously and hold for three seconds to try to restart the computer. Same result, gray spinning wheel no start up.
After pressing the power button, hold down these keys simultaneously: Command-Option-P-R, until you hear the startup chime at least one additional time after the initial startup chime. Same result, gray spinning wheel no start up.

2 Answers

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  • Contributor 20 Answers
  • Posted on Feb 15, 2010
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If you have your Mac OS X Install disc, insert it into the drive.
Restart the computer and hold down "C" while booting.
Choose your language.
Select "Disk Utility" from the "Utilities" in the menu bar.
Select your Macbook's hard drive in the left sidebar.
Click the "First Aid" tab thats along the top of the viewer window.
Click "Verify Disk" (not verify disk permissions)
If this shows errors click "Repair Disk"
Once completed close the Disk Utility window.
Restart the computer.
If this fails to fix it as well then your next option would most likely be recovering your files from the macbook either by booting into target disk mode (hold down T at startup) and transferring them via a firewire cable, or removing the hard drive and hooking it up to another Mac to get the files. Then do a clean install of Mac OS X using your installation discs.

  • djadammatson Mar 28, 2011

    what do i do if i dont have my Mac OS X Install disc anymore?

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  • Apple Master 630 Answers
  • Posted on May 19, 2014
Ethan Jack
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Hi,
First you remove Battery and then clean dust in device. Then be carefully remove RAM device and clean cotton cloth, and check it your Laptop or Desktop hitting no more. If more Hitting contact Technician. If normal hit then ok. And some all processing after fit again.

And i share a link please visit and read it.

http://support.apple.com/kb/TS1367?viewlocale=en_US

Thanks,
Mac Tech Support

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0helpful
1answer

Reset computer

when computer is plugged in and powered off, hold down apple and option keys on left side of space bar and p and r keys. Keep them all pressed and hold them and push the power button, keep them down and listen for the boot chime to happen three times.

THis is resetting the pram or nvram.


Also try disk selct by holding down the option key or maybe try safe mode by holding down the s key.
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When turn on MacBook air the screen is blue.I can't get into any icons.

Try to reset your SMC (System Management Controller) p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica; color: #1a1a18}
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1. If computer is on, turn it off by choosing Shut Down from the Apple menu.


2. Connect power adapter to computer and to a working power source.


3. On built-in keyboard, press (left-side) Shift-Control-Option along with power button just once. Important: Use Shift-Control-Option keys on left side of keyboard.

Note: When the LED on the MagSafe connector is orange/amber, resetting the SMC will change it to green for a few seconds, indicating that SMC was correctly reset.


4. Wait 5 seconds and press power button to start computer.


If it starts without beeping errors reset the PRAM (Parameter RAM)


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1. If computer is on, turn it off by choosing Shut Down from Apple menu.


2. Locate the following keys on the keyboard: Command, Option, P, and R. You will need to hold these keys down simultaneously in Step


4. Note: If keyboard does not have an Option key, use Alt key instead.


3. Press power button.


4. Immediately press and hold Command-Option-P-R keys.

Important: You must press this key combination before the gray screen appears.


5. Hold down keys until computer restarts, and you hear startup chime a second time.


6. Release keys.



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0helpful
1answer

How do you start in safe mode? I started with power and shift. Then what do I do?

To start up in safe mode:

Shut down your computer and wait 10 seconds.

Press the power button.

Immediately after you hear the startup tone, hold down the Shift key.

You should press the Shift key as soon as possible after you hear the startup tone, but not before.

Release the Shift key when you see the gray Apple logo and progress indicator (spinning gear).
0helpful
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I am getting the spinning wheel for forever when i boot up and my computer is very slow now and keeps going back to the spinning wheel. I have a mac osx and i have plenty of disk space. I think i...

Oh no, you got the spinning wheel of death!!
Take your RAM chips out and re-insert firmly and see if that don't do the trick. If not, then get gray disc 1 out of the 2 disc set. Put disc 1 into your laptop and let it load. Now power down with the disc still installed. Now press power button and let go and then press the option button until you see your hard drive icon and the install disc icon show up on the screen. The option button is on the left lower side next to the Apple button. Move your pointer over to the disc icon and press down on the mouse pad to select. Now press enter or move your mouse over to the right arrow and click on it. Your disc will start spinning and loading. Select English as the install or whatever language you speak. Then go to the top screen and select utilities and then select disk utilities. Now go look down and select the repair disc permissions and let the computer do it's thing. When thats done go over to the right side and select repair disc. When thats done you can quit and power down. Did that help any? Well then, select system preferences, accounts, select your account by tapping on it with the mouse pointer, select login items, now select each program in the box and press delete. Your not actually deleting the programs-your just preventing them from starting up when you power on, because they are resource hogs and not necessary for boot up. See if that don't do the trick. Still see the spinning wheel of death? Replace bad RAM chips with good RAM chips and make sure they are specific to your Mac. Anything? Well then, you will have to replace the hard drive and re-install the operating system. Still nothing? Afraid to say it old chap, but your fu.ked and in need of a new logic board. If your under warranty- just take it back to the Apple store and have the Apple dorks look into it.

Cheers old chap.
0helpful
1answer

We downloaded a programme called Snowflake and the Macbook pro froze and since we are not able to get past a snowflake screen since rebooting. We have tried everything can you advice how to troublshoot...

You need to start up in osx safe mode, and delete the application.
To start up into Safe Mode (to Safe Boot), do this:
  1. Be sure the computer is shut down.
  2. Press the power button.
  3. Immediately after you hear the startup tone, hold the Shift key. The Shift key should be held as soon as possible after the startup tone but not before.
  4. Release the Shift key when you see the gray Apple icon and the progress indicator (looks like a spinning gear).
It takes quite a while to start up.
2helpful
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Computer froze and will not restart

Hi,
You need to reset the firmware.
Remove the battery, and boot up but holing the power button down until you hear a loud Beeeeeeeeep, and the lights start flashing. Let go, and wait.
Regards.
2helpful
1answer

Mac book chimes on start up but no screen comes on

Make sure the MagSafe adapter is securely attached to the Macbook and free of debris.

There are two procedures that are advised by Apple to assist in resolving issues where the Macbook chimes at start up, but displays no video.

Here is the first procedure:
Here are some steps you can try to resolve the issue:

• First, hold in your power button for approximately 10 seconds to do a hard shutdown, if you have not already turned your Mac off.

• Once your Mac is shutdown, you will need to perform what is called a PRAM reset (Parameter RAM)

• Locate the following keys on the keyboard: Command, Option, P, and R. You will need to hold these keys down simultaneously .

• Turn on the computer.
• Press and hold the Command-Option-P-R keys. You must press this key combination before the gray screen appears.

• Now, hold the keys down until the computer restarts and you hear the startup sound for the third time.

• Release the keys and allow the Macbook to start up.

Observe to see if your Macbook will boot to the Desk top normally. If it does not, here is the second procedure:
-------------------------------------------------------------------
-SMC RESET-
The System Management Controller is an integrated circuit (computer chip) that is usually on the logic board of your Mac computer.

It is responsible for power management of the computer. It controls backlighting, hard disk spin down, sleep and wake, some charging aspects, trackpad control, and some input/output as it relates to the computer sleeping.

• If the computer is on, turn it off.
• Disconnect the AC adapter and remove the computer's battery.
• Press and hold the power button for 5 seconds
and then release the button.
• Reconnect the battery and AC Adapter.
• Press the power button to restart the computer

Update me if you require further assistance.

Regards,

-Mactechtrainer


0helpful
1answer

Downloaded software updates, computer won't start up now

If your MacBook is only four months old, it is under warranty. You can call Apple at 1-800-SOS-APPL and explain your problem, and they will walk you through a solution for free.
8helpful
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Macbook - screen white/blank after turning on

Sounds like it could be a corrupted OS; have you tried forcing it to start up with the OS disk, holding down the 'C' key? That's the first place to start...

If it won't start up like that, you probably have a hardware problem. (You can get excellent troubleshooting guidance at: http://www.ifixit.com/Guide/Mac/ ) depending on your level of geekness, and assuming the warranty is expired?

Good luck
dennismacfreak
0helpful
1answer

Mac Laptop has black screen

Try starting in safe mode, this usually bypasses the graphics drivers, which could be in a funky state:
To start up in safe mode

Shut down your computer and wait 10 seconds.
Press the power button.
Immediately after you hear the startup tone, hold down the Shift key.
You should press the Shift key as soon as possible after your hear the startup tone, but not before.
Release the Shift key when you see the gray Apple logo and progress indicator (spinning gear).
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