The battery wont fully charge and its brand ne.
I plug it into the wall to charge and it only charges to the first green tick no matter how long i charge it for
You have to use the charger that came with the device. If you use any other charger it will burn the device out. I tried charging mine with a 12 volt adapter in the car and this burned the device out. Not knowing I damaged it I used the 110 volt charger and found it would not charge any more. The charging current is regulated in the charger not the device. So beware.
Were you ever able to solve this?? I am having the same problem.
Brand new, take it back under warranty.
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