Ccp-509 popcorn kettle stop spinning when popcorn begins to pop. It won't pop out of the kettle.

Nostalgia Electrics CCP-509 Movie Time Popcorn Maker

• Now for the finishing touch -- a full sized popcorn cart that makes delicious, old fashioned, movie house popcorn. The design is nostalgic, but the features are very modern.
• Tempered glass window.
• Large stainless 4 oz steel kettle with built in stirring system.
• Warming light.
• Kernel catcher.
• Supplies compartment.
• Safety Electrics, and easy to clean design.
• Popcorn never tasted so good at home.
• Makes up to 1.5 Gallons of popcorn per batch. 4 oz Kettle.
• Storage compartment in base of unit.

• Dimensions: 16"L x 19"W x 60"H
  

I need to get a new Kettle for my popcorn machine. Where do I get one from and how much does it cost?
Model# CCP - 509

Sounds like you need a new kettle. You can get a new one by calling 920-347-9122 for Nostalgia Electrics customer service.

The CCP-510BLK will use the same parts as the red CCP-510. For replacement parts, try calling Nostalgia Electrics at 920-347-9122.

CCP-509

Go to;
http://www.nostalgiaelectrics.com/

click on 'customer service'

scroll to bottom of page.

at the field marked 'Enter Your Item #' enter CCP-509 and click on 'submit'
Scroll down again and click on 'Download User Manual'

The only real solution is to put less kernels in kettle - it pops so fast that it jams up and burns. Adding a little more oil usually helps as well.

this happens if you put took much in at a time

Try their customer support page:
http://www.nostalgiaelectrics.com/

Have a look here
http://www.amazon.com/Nostalgia-Electrics-CCP509-Full-Size-Popper/dp/B0000CFW9M
Perhaps your problem like this?
When the kettle is popping popcorn, the metal rod with gear on the end pops out of place. Therefore, the kettle stops spinning and the popcorn burns.
>The allen screw that holds it in place need to be tighten.

Popcorn popper is approximately three weeks old and now the popcorn clogs up in the hopper (cooker pot), the gear quits turning, and we have to pry the popcorn out. It worked perfectly when we first got it and now it is nothing but a pain to use. We tried several popcorns, cooking oils and amounts of oils, but the problem continues. I noticed the small spring located on the lower shaft doesn't cover the entire shaft. Is it supposed to be longer? Your prompt reply for a solution would be greatly appreciated or we will have to return the unit to our local retailer where we purchased it.