Question about HP Photosmart C6380 All-In-One InkJet Printer

3 Answers

Printer wont print there is a message that says ink system failure please "turn system off and then on 0xc19a0036" we have done this many times but it is still failing to work. what to do?

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  • csimonsdenvi Feb 14, 2010

    thank you for that but i had already tried that site, i eventually cleaned the printer ink heads and hey ho, all's good..............

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Hi

There there to much to tell you what to do but I found a link for you to see it will tell you what to do just click on the link it will take you there.

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01458034&lc=en&dlc=he&cc=il&lang=he&rule=6783&product=3655608
Please come back and just gave a vote, it will gave me some satisfaction to know am helping some one so I will keep on helping.
All The Best: Pineworks


Posted on Feb 13, 2010

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Posted on Jan 30, 2019

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Check out this Thread about Ink system failure.

Ink System Failure Forums <--- Click here

Posted on Mar 08, 2010

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2 Answers

0xc19a0036


http://h30434.www3.hp.com/t5/Other-printing-questions/Ink-System-Failure-message-0xc19a0036/m-p/281228

Jan 30, 2011 | HP Photosmart C6380 All-In-One InkJet...

2 Answers

Printer wont print


what ink has failed?
please tell the exact error message

Aug 17, 2008 | HP Photosmart C6180 All-In-One InkJet...

2 Answers

My c309a HP photosmart premium says (ink system failure) 0xc19a0036 i have already done every that unit has asked me to do and even the on line help line. But still it's not printing. help


Have you reset the Machine? If not, follow the instructions;
Remove the cartridges, disconnect the usb, switch off, unplug the power chord, leave it off for few minutes. Again switch it On without the cartridges installed and without usb cable connected to it, press the power button several times while it boots up, and leave it on for few minutes, again shut it down using the power button and install the cartridges, connect the usb cable and restart your printer. This will fix your problem if there isn't internal/system failure/faulty.
Good luck.
Thanks for using FixYa.

Jun 22, 2010 | HP Photosmart Premium C309A All-In-One...

2 Answers

Ink System Failure - Photosmart C5380 - 0xc19a0023. Unit has been in home use for over a year and has not given any problems other than cartridge low reports. Could leaving the cartridge in till all ink is...


Solution one: Reset the product
1. Without turning off the product, disconnect the USB cable from the rear of the product.
1. Remove the cartridges from the product.
2. Wait for the 'Insert Cartridges ' message to display on the control panel.
3. Disconnect the power cord from the back of the product.
4. Wait 60 seconds.
5. Reconnect the power cord. If the product does not automatically turn on, press the Power button ( ).
6. Reinsert the cartridges, and then close any open doors on the product.
7. If you receive a prompt to print a calibration page, do so.
8. Reconnect the USB cable to the rear of the product, and then try printing again.
9. If you have completed all the steps listed above and are still experiencing a problem, you need to service the product.
Please come back and just gave a vote, it will gave me some satisfaction to know am helping some one so I will keep on helping.
All The Best: Pineworks

Apr 03, 2010 | HP Photosmart C5380 All-In-One Laser...

3 Answers

Error 0xc18a0401


I found this on the web. Should clear up problem.
If you find this information helpful, pls rate me.
It is a good forum., for all types of problems.


http://www.fixyourownprinter.com/forums/printer/50063
Christina: Let us perform some steps to isolate the issue and find a fix for it.
Christina: Please perform the following steps and let me know the message that will be displayed on the printer.
Christina: A. - Press and hold the “*” key.
B. - Press the “#” key and release both keys.
Display should say “Enter Special Key Combo”
C. - Press and release in sequence the “1”, “2” and “3” buttons.
CustomerName: ok
CustomerName: screen says "support" R0631M
Christina: Fine.
Christina: 2. Press and release the right arrow button until the display says “System Configuration Menu”.
Christina: 3. Press and release the “OK” button.
Christina: 4. Display should say “Hardware failure status”. If not there already, Arrow Key over to “Hardware failure status”,
Christina: 5. Press and release the “OK” button.
Christina: 6. Display should say “Hardware failure status: Clear. Press OK to clear”.
CustomerName: yup
Christina: 7. Press and release the “OK” Button. Message changes to “Hardware failure status Cleared. Press Cancel to continue”.
CustomerName: ok
Christina: 8. Press and release the “CANCEL” button as many times as necessary, so that, either the “Welcome to Photosmart Express” screen appears, or, the “Ink System Failure” screen appears. PLEASE DO NOT TRY TO PRINT AT THIS STAGE.
CustomerName: ok
Christina: 9. Using the Power Button, turn the unit OFF and unplug the power cable from back of the printer and wall outlet.
CustomerName: done
Christina: Fine.
Christina: 10. Wait 30 seconds for the power to get discharged and then plug the power cable into the wall outlet first and then into the back of the printer
CustomerName: done
Christina: 11. Turn the unit on. The printer may display message “USE POWER BUTTON TO SHUTDOWN THE PRINTER” followed by “PRESS OK TO CONTINUE”. Press OK. The Printer will start the “ONE TIME INK INITIALIZATION PROCESS”. Allow this process to complete and do not interrupt. Once the initialization process is complete, the printer will print out a Diagnostic Page.
CustomerName: made a buncha noise, and it didn't print a diagnostic page
Christina: Good.
Christina: Is the error message still being displayed on the printer?
CustomerName: nope
Christina: Good.
CustomerName: should I try to print something?
Christina: Let us print a self test page to check the functionality of the printer.
Christina: Press Setup menu on the All-in-One then scroll using the arrow key and select Print Report then select Self Test Report.

Good Luck.

Feb 26, 2010 | HP Photosmart 8250 InkJet Printer

1 Answer

Will not print, has error message 0xc18a0406. ink system failure


The ink system failure message has a chance to be fixed or it may be a permanent issue. It can be pointing toward a firmware failure in the printer and if that is the case the following steps should fix it.
Press and hold the “*” key. Press the “#” key and release both keys.
Display should say “Enter Special Key Combo”
Press and release in sequence the "1”, “2” and “3” buttons.
Display should say “Support” and display the FW rev (something like R0631R)
Mine reads R0631M
. Press and release the right arrow button until the display says “System Configuration Menu”.
Press and release the “OK” button.
Display should say “Hardware failure status”. If not there already, Arrow Key over to “Hardware failure status”,
Press and release the “OK” button.
Display should say “Hardware failure status: Clear. Press OK to clear”.
Press and release the “OK” Button. Message changes to “Hardware failure status Cleared. Press Cancel to continue”.
Press and release the “CANCEL” button as many times as necessary, so that, either the “Welcome to Photosmart Express” screen appears, or, the “Ink System Failure” screen appears. PLEASE DO NOT TRY TO PRINT AT THIS STAGE.
Using the Power Button, turn the unit OFF and unplug the power cable from back of the printer and wall outlet.
Wait 30 seconds for the power to get discharged and then plug the power cable into the wall outlet first and then into the back of the printer.
Turn the unit on. The printer may display message “USE POWER BUTTON TO SHUTDOWN THE PRINTER” followed by “PRESS OK TO CONTINUE”. Press OK. The Printer will start the “ONE TIME INK INITIALIZATION PROCESS”. Allow this process to complete and do not interrupt. Once the initialization process is complete, the printer will print out a Diagnostic Page. Good Luck!

Jan 20, 2010 | HP Photosmart C6180 All-In-One InkJet...

2 Answers

Ink system failure on photosmart c5380 0xc19a0036


Hi


Thanks for using FixYa. To resolvethe issue of display of error Oxc19a0036 you’ll need to reset the printer andto reset it please follow the step-by-step procedure on the link---

Howto Reset Photo Smart Printers

Please do rate the solution andrevert for further assistance.


Thanks
Rylee

Jan 17, 2010 | HP Photosmart C5380 All-In-One Laser...

1 Answer

Can print...ink system failure - followed process but it wont wor


release the right arrow button until the display says “System Configuration Menu”. (on C8100 use Touch Screen)
2. Press and release the “OK” button.
3. Display should say “Hardware failure status”. If not there already, Arrow Key over to “Hardware failure status”,
4. Press and release the “OK” button.
5. Display should say “Hardware failure status: Clear. Press OK to clear”.
6. Press and release the “OK” Button. Message changes to “Hardware failure status Cleared. Press Cancel to continue”.
7. Press and release the “CANCEL” button as many times as necessary, so that, either the “Welcome to Photosmart Express” screen appears, or, the “Ink System Failure” screen appears. PLEASE DO NOT TRY TO PRINT AT THIS STAGE.
8. Using the Power Button, turn the unit OFF and unplug the power cable from back of the printer and wall outlet.
9. Wait 30 seconds for the power to get discharged and then plug the power cable into the wall outlet first and then into the back of the printer
10. Turn the unit on. The printer may display message “USE POWER BUTTON TO SHUTDOWN THE PRINTER” followed by “PRESS OK TO CONTINUE”. Press OK.
11. If the printer has already initialized, then go to the next step. If not, the printer will start the “ONE TIME INK INITIALIZATION PROCESS”. Allow this process to complete and do not interrupt. Once the initialization process is complete, the printer will print out a Diagnostic Page.
12. To verify printer functionality print a SELF TEST PAGE. If SELF TEST prints, then printer is ready for use or Software Installation.
13. If the error is still there, or reoccurs replace the unit

Aug 21, 2009 | HP Photosmart C6180 All-In-One InkJet...

1 Answer

Ink sys has failed.error 0xc18a0101


This ais a possible fix Christina: Let us perform some steps to isolate the issue and find a fix for it.
Christina: Please perform the following steps and let me know the message that will be displayed on the printer.
Christina: A. - Press and hold the “*” key. 
B. - Press the “#” key and release both keys. 
Display should say “Enter Special Key Combo” 
C. - Press and release in sequence the “1”, “2” and “3” buttons.
CustomerName: ok
CustomerName: screen says "support" R0631M
Christina: Fine.
Christina: 2. Press and release the right arrow button until the display says “System Configuration Menu”.
Christina: 3. Press and release the “OK” button.
Christina: 4. Display should say “Hardware failure status”. If not there already, Arrow Key over to “Hardware failure status”,
Christina: 5. Press and release the “OK” button.
Christina: 6. Display should say “Hardware failure status: Clear. Press OK to clear”.
CustomerName: yup
Christina: 7. Press and release the “OK” Button. Message changes to “Hardware failure status Cleared. Press Cancel to continue”.
CustomerName: ok
Christina: 8. Press and release the “CANCEL” button as many times as necessary, so that, either the “Welcome to Photosmart Express” screen appears, or, the “Ink System Failure” screen appears. PLEASE DO NOT TRY TO PRINT AT THIS STAGE.
CustomerName: ok
Christina: 9. Using the Power Button, turn the unit OFF and unplug the power cable from back of the printer and wall outlet.
CustomerName: done
Christina: Fine.
Christina: 10. Wait 30 seconds for the power to get discharged and then plug the power cable into the wall outlet first and then into the back of the printer
CustomerName: done
Christina: 11. Turn the unit on. The printer may display message “USE POWER BUTTON TO SHUTDOWN THE PRINTER” followed by “PRESS OK TO CONTINUE”. Press OK. The Printer will start the “ONE TIME INK INITIALIZATION PROCESS”. Allow this process to complete and do not interrupt. Once the initialization process is complete, the printer will print out a Diagnostic Page.
CustomerName: made a buncha noise, and it didn't print a diagnostic page
Christina: Good.
Christina: Is the error message still being displayed on the printer?
CustomerName: nope
Christina: Good.
CustomerName: should I try to print something?
Christina: Let us print a self test page to check the functionality of the printer.
Christina: Press Setup menu on the All-in-One then scroll using the arrow key and select Print Report then select Self Test Report. 

Apr 22, 2009 | HP Photosmart C6180 All-In-One InkJet...

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