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My laptop which has windows 7 on it does not recognize mmy dongle

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  • Julia Wood
    Julia Wood Feb 07, 2018

    We have not run Windows for years. Not certain what your problem is, but, as a programmer, we consider Windows to be a virus. Linux is free, runs much faster, and - I don't get annoyed, any more.

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  • 371 Answers

There is an update for windows 7 and dongles at the husqvarna viking website.

From Husqvarna Viking website -

When installing the 4D Embroidery System onto Windows 7 computers, the dongle drivers may not initially work correctly, as the 4D Embroidery System installs a set of dongle drivers which were created before Windows 7.
Download and install the latest dongle drivers prior to installing the 4D Embroidery System. Failure to do this, may result in the "Dongle driver not found (E0009)" when you try to open the 4D modules.
Please follow the steps below to install the latest dongle drivers BEFORE installing the 4D Embroidery System

  1. Download and install the latest Dongle Drivers.
  2. Insert your 4D Dongle.
  3. Install your 4D Embroidery System software (and all updates).
  4. Open your 4D Embroidery System software to confirm that your dongle is working correctly.
If you installed the 4D Embroidery System software before installing the latest dongle drivers and if you experience problems such as the error message "Unable to start hasplms service..."; download and install the latest Dongle Drivers.

link to latest Dongle Drivers - http://vsmsoftware.net/downloads/HASP/HASPUsersetup.exe

Husqvarna Viking - http://www.husqvarnaviking.com

If you are still unable to get it to work, visit your local authorized Husqvarna Viking dealer. Most stores have staff who are eager to help but you might want to call for an appointment

Good luck..

Posted on Feb 13, 2010

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1 Answer

Which artlink is compatible window7, aurora 430 and embroidery unit.Artlink6 is working but doesn't allow me to write to machine.Editor lite v4 doesn't pick up dongle.Nothing wrong with USBports


This sounds more like a driver issue than a software problem. The ArtLink 6 software CD that came with the Aurora 430 had drivers for XP and Windows Vista. However, these drivers may have only been for the 32-bit OS. Windows 7 is the first version of the OS to have had a large number of 64-bit installations.

The latest drivers for the Aurora 430 is available here: https://berninaofamerica.zendesk.com/hc/en-us/articles/200183069-Aurora-Driver-Windows-Vista-7-and-8- . You will need to install two drivers; follow the directions on the site. Make sure that the USB cable is good and that you aren't using a USB hub.

If you have installed the drivers and the ArtLink 6 software still isn't working, ArtLink 7 is fully compatible with Windows 7 and the Aurora sewing machines. The only download site for this software that I've found is https://www.bernina.com/en-CA/Products-CA/BERNINA-products/Software-Designs/BERNINA-Embroidery-software/Advanced-Embroidery-Software/ArtLink-Seven . ArtLink 8 is also Windows 7 compatible. However, I haven't found any documentation on the supported sewing machines.

The driver issue also applies to the dongle. Try this site: https://www.bernina.com/he-IL/Support-IL/Software-he/Embroidery-Software/Dongle-Driver . However, since you have the Editor Lite v4, this dongle may not be supported under Windows 7. The dongle driver is not updated regularly. For some information about the software limitations, see https://www.bernina.com/he-IL/Support-IL/FAQ-he/Software-he/Can-I-update-my-BERNINA-embroidery-software-Editor .

I hope this helps.

Cindy Wells
(There is a patch for the v5 software to run properly under Windows 7. There isn't one for the Editor Lite v4 to the best of my knowledge.)

Oct 01, 2018 | Sewing Machines

2 Answers

I have installed artista v3.0 software and dongle on a machine running Windows 98. When I open the software to run it says it cannot see the security device.


Dongle will not be recognized
NOTE - If you have encountered any of the following when installing your v5 BERNINA Embroidery Software:
After the computer reboot the screen will prompt for the new dongle but will NOT recognize it.
After the computer reboot the screen will prompt AND recognize the new dongle but never ask for or recognize the older dongle.
The software installation seems to complete but when attempting to open the program you will get the tool tips for a period of time then get taken back to your Desktop.
After rebooting the PC, you get an "error 7" message in the black DOS screen.
You may try one of the following (NOTE: Disconnect ALL USB devices from the computer EXCEPT for the version 5 dongle. If doing an update, attach the old dongle only when prompted):
1. If the version 5 software is installed, go to MY COMPUTER > Local Disk C: > Program Files > BERNINA > Embroidery Software > BIN folder and in the BIN folder will be a file called 'DATAGATHER' or 'DATAGATHER.EXE'. Locate this file and double-left click it to restart the 'verifying the security device' process and should finalize the brain transfer.
2. If step 1 was not successful, you will next need to try to run the REPAIR feature from the v5 install CD. To do this, reinsert the version 5 installation cd, and choose the REPAIR feature when you are asked to make a choice. Click NEXT and YES to finalize the REPAIR and restart the computer when prompted


Also doesn't look like it will run on Windows 98. It is SOOO Old! Version 5 won't anyway.

http://www.berninasoftware.com/faq-i710-p5343c140e7c855f8d1d842476841b61ef6b09596-sE.html

Sep 14, 2015 | Sewing Machines

1 Answer

What can i do, my digitizer jr dongle is not recognized on my laptop?


Does the dongle attach to the serial port on the computer?

It may be that the software only recognizes a particular port (e/g: COM2:) and your PC's port is configured as COM1...or vice-versa.

May 03, 2014 | Sewing Machines

1 Answer

Dongle won't work


did you try the dongle in another port... yes if you can find the patch you can load it onto a flash drive or sd card and then upload it over to the new pc

Dec 28, 2013 | Husqvarna Designer I

2 Answers

Windows 8 Laptop Computer won't recognize 5D dongle or 4D dongle.


I used this link for the same problem. Download and install. Resolved my problem immediately.
http://sentinelcustomer.safenet-inc.com/DownloadNotice.aspx?dlD=8589947873

Dec 08, 2013 | Husqvarna Viking 1

1 Answer

How can I get my Pfaff 3d embroidery software to work with windows 7? What do I download for the dongle also?


The only solution I've ever heard of is buying an older machine that has XP....

Jul 18, 2012 | PfaFF Sewing Machines

1 Answer

Loaded autodigitizing onto our new computer with Windows 7. Everything loaded just fine but when I try to open program it does not recognize the dongle.


There is an update for dongles and windows 7.

Info on Husqvarna Viking website - http://www.husqvarnaviking.com


When installing the 4D Embroidery System onto Windows 7 computers, the dongle drivers may not initially work correctly, as the 4D Embroidery System installs a set of dongle drivers which were created before Windows 7.
Download and install the latest dongle drivers prior to installing the 4D Embroidery System. Failure to do this, may result in the "Dongle driver not found (E0009)" when you try to open the 4D modules.
Please follow the steps below to install the latest dongle drivers BEFORE installing the 4D Embroidery System
  1. Download and install the latest Dongle Drivers.
  2. Insert your 4D Dongle.
  3. Install your 4D Embroidery System software (and all updates).
  4. Open your 4D Embroidery System software to confirm that your dongle is working correctly.
If you installed the 4D Embroidery System software before installing the latest dongle drivers and if you experience problems such as the error message "Unable to start hasplms service..."; download and install the latest Dongle Drivers.

Link to dongle drivers - http://www.vsmsoftware.net/downloads/HASP/haspusersetup.exe

Good luck.

Feb 09, 2010 | Husqvarna Designer I

1 Answer

I have the Husq Pro software for my #1+ machine and I bought a new computer with 64 bit. I can't get it installed. What do I do?


Info on Husqvarna Viking website - http://www.husqvarnaviking.com

When installing the 4D Embroidery System onto Windows 7 computers, the dongle drivers may not initially work correctly, as the 4D Embroidery System installs a set of dongle drivers which were created before Windows 7.
Download and install the latest dongle drivers prior to installing the 4D Embroidery System. Failure to do this, may result in the "Dongle driver not found (E0009)" when you try to open the 4D modules.
Please follow the steps below to install the latest dongle drivers BEFORE installing the 4D Embroidery System
  1. Download and install the latest Dongle Drivers.
  2. Insert your 4D Dongle.
  3. Install your 4D Embroidery System software (and all updates).
  4. Open your 4D Embroidery System software to confirm that your dongle is working correctly.
If you installed the 4D Embroidery System software before installing the latest dongle drivers and if you experience problems such as the error message "Unable to start hasplms service..."; download and install the latest Dongle Drivers.

Link to dongle drivers - http://www.vsmsoftware.net/downloads/HASP/haspusersetup.exe

Good luck.

Jan 23, 2010 | Husqvarna Viking 1

2 Answers

I need a driver for a husquvarna 3D reader/writer card, where can I find one


Info on Husqvarna Viking website - http://www.husqvarnaviking.com

When installing the 4D Embroidery System onto Windows 7 computers, the dongle drivers may not initially work correctly, as the 4D Embroidery System installs a set of dongle drivers which were created before Windows 7.
Download and install the latest dongle drivers prior to installing the 4D Embroidery System. Failure to do this, may result in the "Dongle driver not found (E0009)" when you try to open the 4D modules.
Please follow the steps below to install the latest dongle drivers BEFORE installing the 4D Embroidery System
  1. Download and install the latest Dongle Drivers.
  2. Insert your 4D Dongle.
  3. Install your 4D Embroidery System software (and all updates).
  4. Open your 4D Embroidery System software to confirm that your dongle is working correctly.
If you installed the 4D Embroidery System software before installing the latest dongle drivers and if you experience problems such as the error message "Unable to start hasplms service..."; download and install the latest Dongle Drivers.

Link to dongle drivers - http://www.vsmsoftware.net/downloads/HASP/haspusersetup.exe

Dongle issues - http://www.husqvarnaviking.com/global/8588_4197.htm

Good luck.

Dec 10, 2009 | Husqvarna Viking 1

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