I've been trying to find the print head cleaning utility, and well.. i can't find it.. anyone can help me? i would like to try running it first before soaking my print head in alcohol.. it's blocked i guess..
I cannot remember if the tools menu is embedded in the properties of the printer driver. The previous poster I believe is correct. If it does not appear, go to start, run, all programs, then select the HP or Hewlett Packard section and look for an HP Toolbox or similar utility that will have options for cleaning/aligning/testing the printer..
The best way for you to do is go to control panel and click on printers... if your printer is installed in your computer it'll appear after you click on the printers... then right click or double click your printer model icon.... your cleaning utility will appear on your screen after....
Go to "Printers and Faxes" in the control panel, right click on the correct printer, select "printing preferences," then "features," then "printer services." A window will open and choose "clean the print catridges." You may clean it several times if need be.
Use the printer's utility program to self-clean the printer.
This process may need to be repeated as many as 5 to 10 times. Often this will
resolve the problem.
Turn the printer off, preferably overnight, if the self-cleaning
utility has not worked. The ink may need to soften before the self-cleaning
utility will be successful. Turn the printer on and try the self-cleaning
utility again several times.
Determine
from the owner's manual where the print head is located. Epson printers, for
example, are usually in the printer. Many other brands place the print head in
the cartridge.
Remove
the cartridge. For models where the print head is in the printer, drop seven to
10 drops of isopropyl alcohol (rubbing alcohol) down the ink receptacle area.
This is the hole where the ink flows into the head from the cartridge. Run a
few self-cleaning utilities. If necessary, allow to sit a few hours or
overnight and repeat the self-cleaning utility.
Soak the
cartridge print head in hot water if the print head is in the cartridge. Allow
to soak overnight. Dry the print head area with a paper towel. Repeat the
self-cleaning utility.
Place the
cartridge print head in isopropyl alcohol if the hot water soak did not unclog
the print head. Leave the print head covered in alcohol overnight. Use a damp
paper towel to wipe off the print head area. Dry carefully. Try the
self-cleaning utility again.
Purchase
a new cartridge if the alcohol soak did not unclog the print head in the
cartridge. This will provide new print heads that won't be clogged. Contact a
service technician for repair of print heads in the printer if the alcohol did
not unclog the print head.
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I have the same problem.. but my printer is not hooked up to a PC ..its the printer for a Tecan Sunrise microplate reader.. anyone know how to activate the head cleaning function through the actual printer
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