When i try to scan a picture, the hp software opens but then a error box come up saying "an error occurred communicating with the scanning device. Please ensure the scanning device is connected properly and try again." But the device does print properly???

error occurred communicating with the scanning device

When i want to print a massage appears as clear ink carriage and press. i don't know what to do. thanks

Check these HP FAQS:

• 'An error occurred while communicating with scanning device' Message Displays in Windows XP When the Device is Connected to the Computer with a USB Cable (Windows XP)
• In Windows Vista the message 'An error occurred while communicating with scanning device' Displays When Scanning with a USB Connected Printer (Windows Vista)

If you have Windows Vista, and the FAQ above doesn't solve your problem, you might need to update your driver/software. Read this:
Installing the Product Software in Windows Vista for a USB Cable Connection

hi, here wht u need? http://h10025.www1.hp.com/ewfrf/wc/product?product=3192753&lc=en&cc=us&dlc=en〈=en&cc=us

Check the cable and go to HP site and get the latest drivers

1. Solution one: Make sure the hardware is functioning correctly(try to make a copy)
   
   
2. Solution two: Restart both the All-in-One and the computer
   3. Solution three: Check if the correct scanning device is selected as default under HP Software
   4. Solution four: Download and run the Scan Diagnostic utility(FROM HP.COM)
   5. Solution five : Check that the Digital Imaging Monitor is running
   6. Solution five :Try scanning without HP Imaging software
   7.Solution six :Try scanning without HP Imaging software
   

Hi Lynn,

Unfortunately, HP.com doesn't have a very satisfying online solution to your problem. Still, there are a few things you can try.

The first is a general diagnostic check of your scanner. HP provides a doc that takes you through some steps, many of which you probably already tried, to see if it's a simple fix:

An error occurred while communicating with scanning device

The next document is a set of diagnostic steps to address errors trying to scan to a PDF:

An error occurred while trying to scan to a PDF

I don't know if the current situation was created by a fault in the device or some recent change in your configuration settings. I do know you can use the HP Director software installed on your computer to set the scan destination settings:

Settting "Scan To" Destination using HP Director

Those were the most relevant solutions I could find for you. I hope some of this information is helpful. Good luck.

-Trip

hi i have a same problem regarding to hp 1210 all in one printer .scanner .copier what i will do so that i can scan picture tnnx for answering my question this is my yahoo messenger [email protected] plz send your answer to this yahoo messenger

Hi,

Im very sure that you encountered that message when trying to scaning using the HP Director / HP solution center. Here are the steps that i want you to do inorder to solve the issue.

1. Insert the CD that you used to install the Software.
2. The Window for installation will pop-up, CLICK ON UNINSTALL. (note: make sure that you unplug the usb cable from the back of your computer before uninstalling the SOftware).
3. When done, restart your computer.
4. Re-insert the CD and Click on INSTALL.

The reason why you encounter such problem might have something to do with the corrupted components of the Software installed in your pc.

Thank you so much.

adonscott

well, reinstall the software and see if it will work.