I cannot hear any microphone playback

Hello Weber913,
Below are steps to troubleshoot and resolve your microphone issues. If you have any further questions you can email at my email address listed below.

Test the Microphone

1. Click Start, point to Programs, point to Accessories, and then click Sound Recorder.
   In Windows XP, you will need to select Multimedia (or Entertainment).
2. Click the Record button, and speak into the microphone.
   The green waveform should react to your voice.
3. To end the recording, click Stop.
4. To hear your recording, click the Play button.

Check physical connections

1. Verify that the microphone is connected to the red microphone jack for the sound card on the back of the computer and not the microphone jack for the modem. The microphone will not record if it is connected to the Mic jack on the modem.
2. Test the microphone on another computer using Sound Recorder as in Step 1.

Check the volume control and mute properties.

Double-click the Speaker icon in the System Tray.

1. Make sure the Volume Controls (or Master Out controls) are at least midway on all levels.
2. Make sure there are no checks in the Mute boxes.
3. Test the microphone using Sound Recorder as in Step 1.

Set Recording to Mic/Microphone

1. Double-click the Speaker icon in the System Tray
2. Click Options in the menu at the top of the window.
3. Click Properties.
4. Choose Recording in the Adjust Volume For section. Do not choose Playback in the Adjust Volume for section. Choosing Playback in conjunction with unmuting the mic may cause loud feedback during recordings.
5. Ensure that Mic/Microphone has a checkmark next to it.
6. Click OK.
7. Test the microphone using Sound Recorder as in Step 1.

Reinstall Sound, Video and Game Controller Drivers

1. Click Start, point to Settings, and then click Control Panel.
2. Double-click System and then click the Device Manager tab.
3. Click the plus (+) sign next to Sound, Video and Game Controllers.
4. Click each entry one at a time and then click Remove, repeating the steps until the Sound, Video and Game Controllers category is removed.
5. Close all open windows.
6. Reboot the computer.
   The sound card will be detected and you will be prompted to reinstall its drivers.
7. Test the microphone using Sound Recorder as in Step 1.

Thank You,
Dell-Jesse L
Dell Social Media and Communitie
email [email protected]
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The external microphone itself could be the culprit, or its connection to the 3.5mm port could be flaky. To test the theory do this:

1 Connect an external microphone to the computer.

2 Click Start, point to All Programs, Accessories, Entertainment, then click Sound Recorder.

3 Click the Record button and speak normally into the microphone.

>>>> WIGGLE THE CONNECTION AT THE LAPTOP OR FLEX THE MIC CABLE WHILE RECORDING. Maybe even narrate what you are doing while you record your voice. "Flexing cable near mic, now near plug..." <<<<

NOTE: You can only record 60 seconds at a time.

4 When you have finished recording, click the Stop button.

5 To hear what you just recorded, click the Play button.
6 To save the file, select Save from the File menu.

>>>> If you hear crackling in the playback that correlates with your handling of the cable then bad seating or a bad cable are the problem. <<<<

Adjusting recording quality

The better the quality of the recording, the more disk space the sound file requires. Experiment to find a balance that fits your needs.

1 Open Sound Recorder, if necessary (click Start, point to All Programs, Accessories, Entertainment, then click Sound Recorder).

2 In the Sound Recorder window, click Edit, then click Audio Properties.

3 In the Audio Properties window, adjust the Sound Playback quality and volume, and the Sound Recording volume.

4 Click OK.

Your new settings take effect the next time you record.

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This is the issue regarding the Internal Microphone in the Computer.
Your contacts cannot hear you, until you have enabled the Microphone in the Computer.
You will find the information to enable the Microphone below:
Windows XP:
1) Double-click on the Volume Control. 2) Select the "Properties" option from the "Options" menu. 3) Select the "Recording" option in the "Adjust volume for" section. Click the OK button. Check the box labeled "Select" under the microphone volume and you should now be able to adjust the volume for the microphone.

Windows Vista:

1) Right Click the Volume Icon at the bottom right corner of your screen [The Task bar]. 2) Click [Playback Devices]. 3) Right Click the [Speakers] Icon and click Properties. 4) Click the [Levels] Tab; and there you will see the Microphone Volume slider (The one at the very bottom of the "HD Audio output" and "PC Beep" sliders where you can un-mute the mic playback.


Windows 7:
1) Click on Start (the Windows icon) and type sound. 2) Click on Sound under Control Panel. 3) Click on Recording tab. Select Microphone and click on Properties. 4) Click on Levels tab. The default Microphone Boost is set to 0. Increase it. 5) Close all the dialog boxes, and the microphone will be ready for use.

Hope this helps.

in order to hear sound on the microphone you need to check the Mixer settings as the default setting for microphone (for playback) is mute as you would get some horrible feedback..

double click on the speaker icon in the bottom left and chose properties from the options menu you may (or may not) have the option to select microphone for playback, however there should be a setting for recording which should give you a slider to set the recording levels for the microphone, use sound recorder or other recording software to test microphone is working

Audio Setup for Windows XP and Vista

1. Audio settings, in Windows and Skype

XP: Windows Control Panel / Sounds, Speech and Audio Devices / Sounds & Audio Devices
or Right-click speaker icon in system tray and select "Adjust Audio Properties"

Volume / Device Volume: Make sure “Mute” is NOT checked in this window.
Volume / Device Volume / Advanced: If there is no “Microphone” section in this window, go to Options / Properties and check “Microphone” in the “Playback” list. Then make sure “Mute” IS checked in this window

Audio / Sound Playback: Your on board sound/Sound Card
Audio / Sound Recording: Your on board sound/Sound Card
Audio / Sound Recording / Volume: Make sure "Microphone" is selected and the volume slider is at the center or higher
Audio / Sound Recording / Volume / Advanced: If “Microphone Boost” or “20db Boost” is present, select it


Vista: Windows Control Panel / Hardware and Sound / Sound / Manage Audio Devices
or Right-click speaker icon in system tray and select "Playback devices"

Playback: Your speakers or on board sound/Sound Card must appear in this list, and must show “Working”
Playback: Select your speakers or on board sound/Sound Card, then click “Set Default”
Playback / Properties / General: Device Usage: “Use this device (enable)”
Playback / Properties / Levels: “Mute” is not on, volume slider in the middle

Recording: Your Microphone or on board sound/Sound card must appear in this list, and must show “Working”
Recording: Select your Microphone or on board sound/Sound Card, then click “Set Default”
Recording / Properties / General: Device Usage: “Use this device (enable)”
Recording / Properties / Custom: If “Microphone Boost” is present, select it.
Recording / Properties / Levels: Microphone volume should be centre or higher
Recording / Properties / Levels: If there is a “Mute” button, it must not be on

Skype / Tools / Options / Audio Settings:

Microphone: Your headset/mic or USB device or Web cam mic, as you prefer
Speakers: Your headset, USB device or speakers, as you prefer
Ringing: VoIPVoice USB Phone or on board sound/Sound Card; also tick Ring PC speaker

Note: The audio devices you want to use MUST be present in these Skype device lists. If they are not, check the device connections and driver installations again.

2. Microphone and Speaker connections

Check if your mic (pink) and speaker (lime) jacks are in the proper sockets (it is easy to reverse them) and fully inserted (they sometimes stick only partially inserted)
If your microphone or headset has a “Mute” switch, make sure it is not on
If your speakers or headset has a volume control, make sure it is turned up
For test only you can use an earphone instead of microphone (really)! Just unplug the microphone, plug the earphone into the microphone jack, and talk into your earphones. (I know it sounds silly, but it might tell you if your microphone is defective)
A standard microphone plugged into Line In will NOT work.

3. Check audio in Windows.

XP: Start / All Programs / Accessories / Entertainment / Sound Recorder

Vista: Start [Orb] / All Programs / Accessories / Sound Recorder

Make a short recording with the microphone; you should see the level meters moving as you speak. On Windows XP, you can then play back what you recorded.

4. Once done, test with Skype Test Call (echo123).

speaker working ok but microphone is not working please give me solution

as a workaround you can use the headset, you just need to configure your messenger again to use the sound from the mic input instead from the webcam.

The microphone may not work because of a hardware or configuration problem. To determine if it's a hardware problem, test the microphone in Sound Recorder.

1. Click "Start," > "Programs" ("All Programs" for Windows XP) > "Accessories" > "Entertainment" > "Sound Recorder."
2. Click the Record button and speak into the microphone of the camera. You should see the green line move, indicating the application is picking up sound.
3. Click the Stop button.
4. Click the Play button. If there is no sound at playback, check to make sure the correct device is selected.
   1. Click "Edit," then "Audio Properties."
   2. Make sure Logitech is listed as the Preferred device for "Sound recording."

The microphone may also be defective. To test this, try the camera on another USB enabled system.
If you can record sound in Sound Recorder, but not in the QuickCam application, try setting the Logitech Microphone as the Preferred device in Audio Properties.

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