If you trimmed your heli but it still can't work, try using the direction knob to trim it instead. When it goes clockwise push th knob leftwards and hold, and vise versa for anti-clockwise. Or, push and release repeatedly in the direction mentioned till it flies straight. Tested on around 6 air hogs helis and works each time. If you still can't trim you might try it after turning it off or contact the service centre.
If it's brand new and you already tried to adjust trim with the trim wheel without success I would call tech support, (number is in the instruction manual or check out the Air Hogs web site) May be covered under warranty.
SOURCE: how do i fly my spin master air hog rc helicopter
If its a Reflex twin rotor Heli use the trim wheel on top to counteract the spin and at least stabilize the craft at hover. Then use the right/left froward backward fans to control flight, (right joystick on the controller). These fans are not very powerful so don't expect alot from them other than turning the craft right left and reverse. Seems there is too much down draft from the rotors to effectively move the Heli forward. Not a real good design. The Sharpshooter is easier to fly but uses the batteries in the controller as a charger so they don't last real long.
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