If you have ascertained that the door is closed properly, and that the door handle does not feel floppy or weak, then chances are it could be faulty module, as this supplies power to the door lock.
Testimonial: "Thanks for your help, best get an engineer in "
It happened on our machine. The soloution to this for me was to take the lid off (two screws). Unplugged from mains. I found the connector to the door had vibrated off and was just hanging loose. Plugged it back in and it worked straight away. Door opens as normal.
Don't forget to look in the manual for how to get the door open in an emergency.
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