Can't get the hour hand or minute hand to move

try opening the glass over the hands and pressing down on the hub of the hour hand
they are a press on fit with slots cut in the sides and will slip if the hub is loose on the hour shaft
place the minute hand and the hour hand at 12 o'clock first so that the minutes will always be in the right position on the hour.

Get it to chime then loosen minute hand then move hand back to the 12 or 6 position tighten minute hand and test to see if that works

The controls on the back of the Ergo brand Wall Chime Clock are different than that of the Seiko. I'm not sure who makes the movement - probably Chinese or Asian. Anyway, always take the pendulum off the hook before moving the clock about as it can damage the mechanism. On the back, there is a dial for adjusting the time setting of the clock hands, which is awkward to use, but does work, easiest to leave it alone and use the minute hand, NEVER the hour hand. There is a dial for volume. There is a switch for type of chime - Westminster or Wittington. There is the night-time shut off or volume reduction. Some models have a switch for chiming every quarter hour. My advice is make sure you have fresh batteries, and set the switches on the back for the settings you want. Hang the clock, grasp the pendulum arm and re-hang the pendulum, making sure it's hooked in properly. Now, whatever the hands say the time is, ignore it for now, and gently move the minute hand backwards, slowly, to about 5 minutes before the top of the hour, then forwards to a couple of minutes past the top of the hour. This will cause the chimes to start. Let the melody play, then listen for how many "clangs" you get. That will tell you what the clock thinks the time is. For example, if it "dongs" 5 times, and you've set it to run silent at night, the clock thinks it's 5 p.m. If it's actually only 3:15 p.m., then gently run the minute hand backwards til the hands indicate about 10 minutes behind the correct time (it'll take you several minutes to complete the process) then gently move the minute hand back to about 5 minutes before the top of the hour, then forward to a few minutes past, and the chime will start to play the melody. If you let it, it will play out the full melody, then it will "clang" one more time than your previous test. Each time you move the minute hand back to 5 minutes before the hour, it advances the chimes by one hour. Here's a tip - you don't have to let the melody and "clangs" play fully, each time, once you know how it works. If you have it set to run silent at night (pre-programmed to silence after 10 p.m. to 6 p.m.), keep moving the minute hand back to 5 minutes before the hour, keeping track of how many times you've done it until you reach 10 p.m., or not, until you get to the point where you move the minute hand back and there's silence. At that point, the auto-silence mechanism is active, and the clock thinks it 11 p.m. So, from that point, keep repeating the process of gently moving the minute hand back and forth, from about 5 minutes to the hour, to a few minutes past, keeping track of how many times you've done it. After 8 sequences, you hear it start to chime again, at 6 a.m. So, at that point, go through the back-up and advancing of the minute hand sequence 9 more times, and on the 9th time, let the melody play, and let in "clang" to determine that you're indeed at 3 p.m., which you should be. Then simply gently advance the minute hand to the correct time, 3:10, 3:12, whatever, and you're done. You'll know for certain soon enough.

Take the back off, then slip the works out of the case. move the hands to line up at 12.. hope this helps..

My Father severed his apprentiship at Augusta Schatz in Triberg. Never move the hour hand only move the minute hand, I know it is lond winded but does not un seat the hour hand fixing. But most important NEVER move the hand backwards ONLY forwards as this goes against the workings of the movement.

Its best to change on the hour.Stop your watch so that the second hand is pointing to 12.
Move the hands to the time i.e 10am then advance the minute hand 5 mins past the hour, then turn it back to 10am, when the time comes push set and your hands are set.
I think you might have not moved the minute hand forward 5 mins and back.

You can now set your digital time from your hands setting.

Anniversary clock hands can be adjusted directly moving the minute hand clockwise. Do not touch hour hand as this may cause hand disalignment. Carefully move minutes hand with your finger all the way around till you reach desired time.

Do not forget to rate, please.

The manual explains it clearly From here http://www.citizenwatch.com/CUK/English/settingsresults.asp?caliber=e870

Hallo have you found what was the problem?
I have the same with mi EF 529D watch the minut and hour hand are not moving at all.

1. set mode to CHR with the bezel fully in.
2. pull bezel out 2 notches. This will set all (or most) hands to 12.
3.press A (top button) repeatedly until you get MIN in the left window
4.turn the bezel to move the min hand forward.
4a. turn the bezel several clicks in quick sucession to get the minute hand to continue to move in the forward direction. This will "drag" the 24 hr UTC hour hand froward 1 hour per 1 revolution of the minute hand. if the minute hand stops before you want it to repeat step 4a. continue till the 24 hr UTC hour hand points to 24.
5. to stop the minute hand turn the bezel backwards 1 click. remember however to approach the 12 position with the minute hand in a clockwise direction.