I have tried everything to try to get my rotating/gliding tray to work smoothly, but to no avail. It continually jumps off track and bangs around. The shaft seems to rotate fine, it's the other parts that I can't get to work well.
Thanks for any advice you can offer.
KJ
Take your round glass tray and plastic three wheeled hoop to a local Sears store, open up the microwaves on display, find the one that is still using something similar, deftly trade out yours for theirs. The new wheeled plastic hoop wheels are slightly bigger and the glass tray raised guides are a bit longer, since the switch no problems like I had. Don't get caught. They do not have those parts for sale at the local Sears store.
Order the newer glass and tray ring but did not completely fix the problem. Glass tray had longer grooves but tray ring did not have larger wheels. Still have problem with the derailing and noise.
Hi
I've read Wolverine's suggestion and ordered the kit from Sears. I'll write back and let you all know what I find.
Thanks, Mickey
Buy the parts mentioned by davidokc at sears.com
383EW1A132C
PARTS
ASSY
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Yes. Complete POS design. It does help to keep the little wheels and
the area on which they roll clean. It also helps to center the weight
of the item over the little wheel under the glass. Even then it's hit
or miss.
GR
I have the same problem. Worked fine for about the first year, then the carousel assembly began to jump out of it's track. I have not been able to determine the cause.
Glide tray pops and comes out of alignment, and raises up. Usually on the left side. Elite model 808335
Mine is a Model #80833500 (Kenmore Elite) and I have the same problem. We bought the home brand new with the new appliances and the microwave worked properly in the beginning, but then started messing up. This is so frustrating. The bumping and jumping off the track drives me crazy. If anyone figures this out, please post the solution.
We have the same problem with Kenmore Elite 721.80839500
We have a Master Protection Agreement. Has anyone had any luck getting it fixed through that?
kenmore elite microwave,yes this drives me nuts the jumping and banging model 721.80803401 still does it,very upset.Now my kenmore elite range is showing f10 code runaway temp.What next dishwasher and fridge are kenmore elite!!!!
Just want to reiterate what others have already described: Sears Elite microwave model 721.80833500 rotating tray constantly jumps off track no matter how I align the parts - clanging loudly and spilling contents and raising stress levels. For an "elite" product, this is totally unacceptable - Sears should be more forthcoming with a solution. Short of raiding the local Sears store as recommended below - which I will probably try - I have no idea what to do!
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