After descaling the red light will not go off . I used a full tank of water,and a fresh tank after that.My product said cleaner not descaler - does that make a difference.

Hi,
Fill it up the tank with descaler and start the machine on descaling. Leave it to trow all the liquid and must finish to the bottom,leave the machine to get AIR when descaler finished.Then the machine will stop and will tell you to put fresh water to clean . Fill the water tank to the MAX level and continue with the program. When the water is on minimum ,machine will stop,and the descaling process must be finished.
Good luck

everything what you have to do is to turn hot water to start,then after 10-15 seconds stop machine and turn it off. Wait about 10 minutes and rinse rest of descaling agent.Then fill the watertank with fresh water and rinse again trought hot water. When the water finish your machine is descaled.Then press hot water/steam button for 5-6 seconds and light go of. That is all.

Descaling Saeco Automatic espresso machines SAECO VIENNA SUPERAUTOMATIC MACHINES:
SAECO VIENNA DIGITAL - MANUAL DESCALE PROGRAM
1. Fill the water tank with the Saeco descaling solution. (1 bottle of Saeco descaling solution to one full tank of water.)
2. Turn on the machine. Run approximately 1 cup through the steam wand by turning open the hot water steam valve). Turn machine off and let sit for 5 minutes.
4. Repeat this procedure until the water tank is empty. Then rinse water tank thoroughly and flush the machine by running two tanks of clear water through the steam wand.
5. To clear the "Decalcify" message on the Digital model, press the MENU/OK key to go into programming mode. Scroll up or down to select the "Signal.Descal" function. Press MENU/OK. Next, the messages " Quantity Water Not Reached" and "Left Quantity" will flash. Press MENU/OK again - the message "Reset Descaling Program - Yes" will appear. Press MENU/OK again. The Descale meter is now cleared.
SAECO VIENNA DIGITAL - AUTOMATIC DESCALE PROGRAM
1. Press the MENU/OK key to go into programming mode. Scroll up or down to select the "Descaling" function . Press MENU/OK key. Place a large container under the hot water/steam nozzle. Fill the water tank with Saeco descaling solution. (1 bottle of Saeco descaling solution to one full tank of water. Refer to the instructions on the bottle).
2. Then completely open the hot water/steam rotary valve/knob. The pump starts and the descaling program begins. During this phase the pump runs at intervals and the message "Machine is Descaling" is displayed. The complete program takes about 40 minutes. Do not add any water to the tank during this phase. When the message "Descaling Finished" appears, close the hot water/steam valve. The message "Rinse Machine" will appear.
4. Remove and rinse water tank thoroughly, fill with fresh water and replace on machine. Empty the container under the hot water/steam nozzle and replace. Flush the machine by running the tank of clear water through the hot water/steam wand until the message "Rinsing Finished" appears. Exit the Programming mode by pressing "MENU/OK" Refill the water tank with fresh water.
5. To clear the "Decalcify" message on the Digital model, press the MENU/OK key to go into programming mode. Scroll up or down to select the "Signal.Descal" function. Press MENU/OK. Next, the messages " Quantity Water Not Reached" and "Left Quantity" will flash. Press MENU/OK again - the message "Reset Descaling Program - Yes" will appear. Press MENU/OK again. The Descale meter is now cleared.
Descaling Single Boiler Home espresso machines (HOME SINGLE BOILER ESPRESSO MACHINES)


Approximately every 3 months (depending on your use and the water hardness), clean the machine with natural citric acid based decalcifying agent.
1. Add a descaling solution into the water reservoir. Mix thoroughly to dissolve (use warm water for better results).
2. Remove the filter holder and place a cup under the group head and another cup, or other container, under the steam wand to catch cleaning solution.
3. Turn espresso machine on, turn coffee pump on and run approximately 8 oz. of solution through the brew head. Turn machine off and let the machine sit for 15 minutes.
4.Run approximately 8 oz. through the steam wand, and again, turn machine off and let sit for 15 minutes.
Repeat by allowing solution to run alternately through the steam wand and brew head. Turn espresso machine off after each cycle. Repeat process until solution has been run through.
5. Do not leave espresso machine on. Do not wait for the ready light to come on. Do not use the steam switch during this process. Do not allow reservoir to run empty!
6. Rinse reservoir thoroughly with fresh water. Refill reservoir with fresh water. Run half a tank of fresh water through group head, alternating between group head and steam wand.

Its probably still in the descale mode because it has not finished the program The machine must stop on its own. The lights will change. then rinse the tank and fill with fresh water and close then open the knob as befopre with a container that will hold a full tank of water and let the pump again stop on iits owm. The refill the tank, close, then open the knob again until the red lights goes out and it will start to work again.

Auto descale: To automatically descale your machine, press the scoop button and hold it down until you enter the menu. Use the arrows on the left to scroll down until you come to Descale. Press enter and the machine will enter the mode to descale your machine. The process takes about 45 minutes. You don't have to do a thing except mix a full water tank with descaling solution and have a container under the steam wand when your start. If you have a cappuccinonatori on your machine you will need two containers. To start the descaling process, simply turn the steam knob. When the process is over your machine will say "Descale finished". Remove your water tank and rinse it out. Refill it with fresh water. Replace on the machine and start the descaling process over again to rinse your machine. Go back into your menu and scroll up or down 1 to signal descale and enter. Choose "Yes" and push enter so the machine will tell you when you need to descale again.
Manual descale: To decalcify your boiler, remove your water tank and fill it with hot water (100 to 120 degrees). Open a pack of decalcifier and mix into the water tank. Place the tank back on the machine, then turn the machine on.

1. If you have a non-rapid steam machine, just open the steam knob and run approximately eight ounces of solution into a spare container. Turn the machine off and let set about 10 to 15 minutes. It is very important that the machine does not remain on to heat the boiler anymore than necessary.
2. If you have a rapid steam machine, turn on the machine and then push the hot water button. This turns off the rapid steam and allows you to run hot water/solution through the steam wand. Just open the steam valve and run approximately eight ounces of solution into a spare container. Turn the machine off and let set about 10 to 15 minutes.
3. Repeat step #2 for your type of machine. Do this until you have used the entire water tank of solution (approximately four to five cycles). Remove the water tank and rinse it with fresh water.
4. Refill the water tank with fresh water and place it back on the machine.
5. Repeat step #2 to rinse the machine, only this time use the entire water tank at one time, and there is not need to let it set.
6. Your machine has been decalcified. You may still have scale in your boiler, but not as much as you had before. To reset your descale light, hold down on the steam button for at least five seconds. You are ready to brew, once your boiler has heated up.

After many months, I solved the problem of the red light staying on the Tassimo Coffee Maker. Use these easy steps.
1. Fill a 2 cup measuring cup with hot water.
2. Mix in descaler.
3. Pour in the empty water tank.
4. Put the yellow cleaning disk in the chamber and close chamber. Put the two cup measuring cup under the spout.
5. Push and hold the brew button for about 3 seconds (until the red and green light flash.
6. Now don't touch the machine. It will do it's thing for about 20 minutes. (Don't be impatient and start to push buttons, just leave it)
7. When it finishes it's cycle. The red light will turn off. Then clean the water tank and put fresh water and run clean water through the brewing cycle 4 times. Your machine is now ready for use.

I use distilled white vinegar, but you can use specialized coffee cleaners with this model:

Descaling
Descaling 11
Descale your Tassimo machine every three months to keep it
operating at full potential.
1 Descaling products are widely available from stores selling coffeemakers and espresso
machines. Only use a product intended for descaling. Mix the descaling product
directly in the water container, following the instructions provided on the descaling
packaging. Replace the water container on the machine.
2 Place a large cup or mug on the cup stand, insert the cleaning disc, bar code down,
and close the brew mechanism. When the AUTO light illuminates, press and release
the start/stop button. The brew cycle will fill the machine with descaling solution. Empty
the cup and let the machine stand for 15 minutes.
3 Open the brew mechanism and close it again, leaving the cleaning disc in place.
When the AUTO light illuminates, press and release the start/stop button. When the
machine stops running, empty the cup, and let the machine stand for 15 minutes.
Repeat this step two more times for maximum descaling effectiveness. Discard the
remaining descaling agent from the water container, rinse it thoroughly and refill
with fresh, cold water.
4 Open and close the brew mechanism again, leaving the cleaning disc in place.
When the AUTO light illuminates, press and hold the start/stop button to flush water
through the machine. The MANUAL light will flash. When the cup is full, release the
start/stop button, empty the cup, and replace it on the cup stand.
5 Repeat step 4, flushing clean water through the machine in the same manner and
emptying the cup as it fills. To ensure that all the descaling solution is completely rinsed
away, flush two full water containers through the machine before using it again.

Solution: Just refill the water tank with water (no descaling solution) all the way to the "Max Line". Then run the full descaling program again --takes approx. 20 minutes. After the program runs completely you will get the yellow "standby" light on and the red "descaling" light will be off.

Next time you descale, be sure and fill your water tank to the "Max Line" before running the descaling program.
Hint: An incomplete cycle (not full tank) is what makes the red light stay on. In other words, it's staying red to tell you to run a full cycle (beginning with the water tank filled to the "Max Line"). Hope this tip is helpful!

Hi
He has the first part correct, but when you rinse the machine with fresh water the machine needs to quit on its own and you will know this when the descale light is off, but you will have a flashing green light and a steady red light over the water drop. Refill the water tank, the close the steam knob and then open it again. This will clear the red light and then the machine will start heating. IMPORTANT on any automatic machine is when the water tank is off the machine don't do anything with the beans. A chip of bean in the water receptacle can be a big problem for the machine.

Solution: Just refill the water tank with water (no descaling solution) all the way to the "Max Line". Then run the full descaling program again --takes approx. 20 minutes. After the program runs completely you will get the yellow "standby" light on and the red "descaling" light will be off.

Next time you descale, be sure and fill your water tank to the "Max Line" before running the descaling program.
Hint: An incomplete cycle (not full tank) is what makes the red light stay on. In other words, it's staying red to tell you to run a full cycle (beginning with the water tank filled to the "Max Line"). Hope this tip is helpful!