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Either your fax machine is set to answer on more rings then your answering machine is or you dont have the automatic answer key pushed?
Determine how many rings your answering machine picks up on and then change the number of rings to a lower amount on your fax machine. To change the number of rings before picking up the line, press the "menu" key on the fax machine and use the up and down arrows to scroll until you find the "basic fax set up" or the "advanced set up" areas. I am not sure which one will have the number of rings setting. Try looking in both until you find it.
when you see it press "ok" or "enter" get in and change the amount of rings before answering. call your fax machine to make sure it picks up before your answering machine.
THE VOICEMAIL WILL KICK-IN AFTER A CERTAIN NUMBER OF RINGS WHEN NO-ONE ANSWERS. FOR THE FAX MACHINE TO ANSWER PROPERLY IT WILL HAVE TO BE SET TO A LESSER NUMBER OF RINGS....POSSIBLY 2 RINGS LESS TO ENSURE THERE IS NO PICKUP- ANSWER INTERFERENCE FROM THE VOICE-Mail.
The following set up assumes you have one conventional phone line, but two different phone numbers. One being your regular phone number and the other a distinctive ring for your fax machine
If that is what you have then this is how you set up the phone. Its important to know what type of distinctive ring your phone company will send to your phone. If it doesn't work you can talk to them about getting a different one than their default distinctive ring.
2 Set the HP all-in-one to answer incoming calls automatically.
Press the Auto Answer button until the light is on.
3 Change the Answer Ring Pattern setting to the pattern that has been assigned to your fax number by the telephone company, for example, double rings or triple rings. For information on changing this setting, see Change the answer ring pattern (distinctive ringing). Note Your HP all-in-one is factory-set to answer all ring patterns. If you do not set the correct ring pattern assigned to your fax number by the telephone company, your HP all-in-one might answer both voice calls and fax calls or it might not answer at all.
4 (Optional) Change the Rings to Answer setting to one ring or two rings.
For information on changing this setting, see Set the number of rings before answering. 5 Run a fax test. For information, see Test your fax setup. Your HP all-in-one will automatically answer incoming calls that have the ring pattern you selected (Answer Ring Pattern setting) after the number of rings you selected (Rings to Answer setting). Then it will begin emitting fax reception tones to the sending fax machine and receive the fax.
If it is easier or you want to know other options which may be more applicable to your phone setup. You can find that information here.
You CAN set the number of rings on that machine - but only to 4 I believe. But you can also set it to "manual receive" so that you have physically pick up a phone, and the select 'start' on the machine (when you hear a fax tone), or you can set it to 'Fax/Tel', and have it determine what is a fax call. Check your manual, because there are several features available that you're obviously not familiar with, and anything else you buy is going to be just as complicated, and probably won't do anything more than this unit is already capable of. You need to read the manual, and figure out how to use it.
The fax is on what you call a Distinctive Ring tone. You need to go in to the settings on the fax machine, and look for Ring type, or Distinctive Ring, And set it to 2 or 3, Dependent on how the phone rings on the fax number.
Your fax machine has a setting for answering on a number of rings, normally between 1 - 4. Check it's settings and lower the number to meet your needs, so the fax picks-up before the answering machine.
yes, you must enter the menu/program mode of your fax, then look for your reports menu and change the the tx report to on error only and the same for rx report. that should solve it.
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