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Sometimes certain games just will not work. I bought a copy of Heavy Rain that did the same thing. I took it back and traded in for a different copy of Heavy Rain and it worked perfectly. Don't know what causes it, but it happens.
If he did an update that was loaded on the game it could have been an old one and cause a problem. Get him to try and do a system update via internet or go on a computer and go to the Playstation website and download it to a flashdrive. Hope this helps
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