Hello. If your freezer is not a self defroster, you must have had a power failure for a few hours that caused a melt with water ending up on the floor of the freezer and then refreezing. IF you have a self-defrost model, your defrost cycle produces some water which should make it's way down to the evaporator tray just above the floor... in your case, the small hole in the floor is plugged and the water is accumulating on the floor rather than making it's way to the evaporator tray. The fix is to clean the evaporator tray, defrost the ice with a blow dryer, locate the hole and clean it out with a couple of pipe cleaners or cotton swabs. Regards, Joe
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