Hey my zen vision m started freezing and it went to the recovery mode i formatted it cleaned it up then tried to reload firmware it erased the old firmware but did not put the new one in when i turn it on it says firmware problem and goes to recovery mode
So i went to www.creative.com and got the firmware upgrade but now my vision m said it is docked but my computer just cant detect it so now it wont let me put the new firmware on it plz help i am goin crazy
Dear All this problem is caused if the computer has windows media player 11 installed. I googled this for days trying to fix it - & was relieved when i finally sorted it - it's very easy. Just do the following.
Use a computer that has XP (either pro or home edition) (forget about vista....). go to add/remove programs - uninstall windows medi player - on my PC it does a roll back to WMP version 9. There's also a program called "Windows media format runtime 11" which comes with WMP11 & you need to uninstall this too - otherwise it still won't recognise the player.
Then restart your PC. Then make sure you have downloaded the lastest firmware version - just google it - trying to find the right one on the creative website is not easy - their website is poor - there are quite a few other places you can download it from.
Then I clicked the "reload firmware" option in the recovery mode (I had already deleted it 4 days ago). Then when your PC has restarted plug in your Zen, it should come up something like "MTP device recognised". Now when you double click on the firmware downloaded to install - it it will recognise the player & you can click the upgrade button. It does the upgrade & puts the firmware back on the ZEN. I got a message saying "firmware upgrade failed" at the end although when I started the player - it booted up as normal & I was able to reload & play my music.
This sure beats the "send it back to John Lewis, pay 60 quid & wait 6 weeks for it to come back " option - if like mine it's out of warranty
Hey. I had the same problem with my ZVM's firmware reloading.Here's what I did:
First, make sure that you have the latest version of zen vision: m
firmware and the right version for the OS you're using. Download it at http://us.creative.com/support/downloads/welcome.asp?action=next
Make sure that your zvm isn't connected to your computer. Turn on your
zvm. It should boot to the restore menu and will say there was a
problem with the firmware. Now that its on, choose reload firmware. It
should say it's erasing the current firmware. After that is done, it
will show a message saying that you should upgrade the firmware by USB.
At that point, connect the zvm to your computer. That's when the player
should be recognized by your computer (unlike before). Next, on your
computer, run the zen vision m firmware upgrader. Begin the upgrade and if it asks you if you want to upgrade even though the firmware version is the same, say yes. Once the upgrade has begun, your zvm should also say that it's upgrading. By the end, [on my computer] my zvm froze and the firmware upgrader froze also. The upgrading firmware message on my zvm also disappeared. At this point, disconnect your zvm from your computer and reset it using the reset button. On your computer, the upgrader should say the player is rebooting. When you start up the zvm again, it will start rebuilding and it should work again.
~Hope this helps. Thats exactly what I did when this happened to me and my player works again.
I had a similar problem where my computer could see the zen but the firmware update couldn't, what ended up being the problem was windows media player 11. I had to uninstall it and install windows media player 10. Then thing worked just fine.
Make sure you have media player 11
If you can, the best test is to try your player with another PC, to see if you still have the problem. This localises whether the problem is with the PC (most likely the USB) or the player. See the link below (search on "connection problems") for a lot more troubleshooting on this.
Download recovery tool off creative's website.
go to my computer > click on hardware tab >
click on device manager button > in the is next screen on the bottom should have>>universal serial bus controllers
(write these down just in case it cant find them)
right click on them and uninstall
reboot let windows reinstall them
Also told Microsoft hotfix causes this problem try uninstalling the last hotfix
If that doesn't fix it try the USB cable
good luck
please mark the post with a fixya
The creative zen will only work in combination with Windows media player 10.
make sure any other windows media player version's are removed and install 10
will definitly work.
Step 1: Clean Disk
Step 2: Download the New firmware (if you cant just skip to step 3)
Step3: Hit Format all in recovery mode. It'll delete everything in your Zen , i no it sucks but at least it'll work
Step 4: hit reboot in recovery mode n it shud work
I struggled with the stupid Zen Vision M 30GB for over six months, spending hours uploading, downloading, installing, uninstalling etc...and got absolutely NO WHERE! The problem started when things were deleted and i was down to hardly any music. Then i could not get my MP3 player to read in WMP 11, and couldnt add songs or synchronize it with my computer. Then i deleted my firmware, but could not reinstall it because it kept saying my device was not connected! It showed up in My Computer as Zen Vision M, but wouldnt read it to upload firmware. It turned out, all i had to do was install the firmware from another computer, you dont need the installation CD or anything, just go to the other computer and click on the latest firmware upgrade or this link:
http://support.creative.com/downloads/welcome.aspx?nDriverType=4&showdetails=1&bLatest=1
and click download, and open. Be sure to connect your MP3 device to the computer, and presto it should install the new firmware NO PROBLEMO!!!! I tried everything except another computer, and now i regret it, because i have all this **** on my computer, but oh well!
I've had the same problem for a day or so now. Went to Creative.com, followed the relevant links, downloaded the new firmware and hey presto, back to life!
Stone it against the wall hard, that should solve your problem.
My zen does the same and i could get the connection with another computer... but then it says that the "Firmware upgrading failed" :s What can I do then??? please help, it's terrible that that (nearly) my best friend is dead!!!
hey
my zen does the same, and i couldn't find it on my computer for opgrading firmware, but i helped when i changed the computer... but when it is finishing upgrading it says: "Firmware upgrading failed!" :s what can I do now??
Please help, it's terrible that my (nearly) best friend is dead, and have been it for more than a week now :s
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I have not updated my firmware since I got my ZVM, now do I have to get all of the updates or just the latest?
I am having a similar problem. I have Vista 64 bit. I try to install firmware and it says failed. ZVM will only load into recovery mode.
Hello guys... i guess i have the solution but its not a permenant one ...
when i connect my zen vision m to my pc, it does not become docked nor it charges...
i tried many solutions but all were useless....
but finally... heres what i tried...
I reset the player then quickly pluged it with the USB cable to the pc ...
it says rebuilding...
now its docked and charging ....
when i remove it... it stays docked and charging ...
ireset it again ... and now it works ok ...
but the battery doesnt last longer i dunno why although i charged it for like 6 hours..
I reboot my zen and it jus comes up with firmware problem.
and it wont change from that..?
and if i plug it into the computer it wont register..?
SOURCE: Zen vision m firmware problem
Greetings,
Lotsa people are having the same problem with the firmware updates. Go check for your warranty, the product was working fine before applying THEIR firmware update.
Keep us posted and thank you for using our service.
FixYa for all your troubleshooting needs.
SOURCE: davy
What verson of Windows Media player have you got on your pc?
Find one with version 9 install the creative software and then try the reload of the firmware .Zen has problems with windows medai player 10 - 11.
SOURCE: zen vision m 30 g, firmware terhapus gimana
you can go to the Creative Website and download the latest firmware.
and the desktop software.
when you mount it on the computer you will be able to restore the software/firmware.
there are options in the players menu for rebuilding database and things before you restore to see if that helps.
and hold the switch in the Power On position.
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my zen reads the same and i dont know what else to do
I am having the exact same problem as this guy is
same problem but ima get a different one ima get the zen instead
i have the same problem... i downloaded the new firmware and try to install it but my player says "docked" and the firmware program says that its not connected, but i can open it in my computer
my zen is stuck on recovery mode i cant fix the firmware
My Creative Zen has a Firm Ware Problem my computer can recognize it or detect it i can't get my zen to get new firmware now
my player has a firmware problem so i want to reload it from the creative webpage, but my computer doesn't detect it
Ye i have the same prob, probably have to get it fix at a shop or something
Yes I have the exact same problem
and all the sugestions that guy gave, well none of them work...
I have the same problem !!!:(
hey Im having the same problem I downloaded the recovery tool and still no luck. When I run the recovery tool it says that it detects the player and downloads the firmware but when I try to click on the install button it wont let me. I tried un-installing the usb ports, the zen software and still no luck. I can't for some reason load the firmware back onto the player. I thought of trying to install a previous firmware on there but I cant seem to find the older files online. Any help is most would be great.
My ZVM 30GB wont reload the new firmware i downloaded.My PC says my ZVM isnt connected everytime I try to reload the firmware via USB. HELP!
not working properly, & not detecting with computer
my zen is stuck on recovery mode. it wont register on the computer. i cant format it or renew my firmware. i just put a new battery in it.
i have exactly the same problem as this please help!!!!
i need firmware for creative zen vision:m
Hey my zen vision m started freezing and when i put it in the pc it wont detect it or charge it even dow i did instale the software creative now it wont start at all i trait the buttom down (restart) but it wont work please help me
Hey my zen vision m started freezing and it went to the recovery mode i formatted it cleaned it up then tried to reload firmware it erased the old firmware but did not put the new one in when i turn it on it says firmware problem and goes to recovery mode
So i went to www.creative.com and got the firmware upgrade but now my vision m said it is docked but my computer just cant detect it so now it wont let me put the new firmware on it plz help i am goin crazy
the same
I've been having the same problem. I've had the player for over a year now and no problems until this. Originally, the player froze and I couldn't shut it down. I tried to reset it, but rebooting would not work. From that point on, it just restarted to the recovery screen. I then tried to clean up and format the player, but would still not go past recovery screen. I then went to the creative website and tried all of their suggestions to fix the problem. I ended up with a Firmware problem after trying to reload the firmware and now any firmware updates don't recognize my player. I've tried using another computer and still having the same problem. So frustrating...the player is now out of warranty and who knows how much it would cost to send it to them for repair.
Creative blows!
Me too, I bought it 3 weeks ago now, but my computer doesn't recognize it's a Creative Zen Vision:M, but it does recognize something. I then tried to use it on some other computers, with Vista, with XP (updated computers). Still no fix. Then I tried to reinstall the Firmware, but now when I want to install new firmware on it (downloaded newest firmware from www.creative.com) it says I have to connect my player, but it already is connected...This really sucks man :(.
HOW DO YOU GET IT OFF
i have a creative zen vision M and i recently deleted its firmware.my com can recognise its docked but the firmware upgrade i download from the creative website says that my player isn't connected... now i cannot upgrade me firmware... i even tried using another comp, it says it recognize an MTP device BUT the firmware upgrader still can't recgonize that the player is connected AND there is no word on the screen that says its docked!!! PLS HEELP ME!!
ok i tried everything and even another computer... same result, it notices the vision m when i use the recovery tool but it doesn't when it says upgrade? what do i do?
this is happening to me to and its PISSIN' ME THE ********!!!!!!!!!!!!!!!!!!11
i have the same exact problem.
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