Cannot retrieve applications listo lexmark 3500

There is a patch that you can download and run to resolve this issue.
Step 1:
Download the following patch: http://swdownloads.lexmark.com/Patches/3500-4500/3500-4500.exe

1. To start the process, double-click on the downloaded file and follow the on-screen instructions to continue.


2. Reboot the PC.


3. Unplug the power adapter from the back of the printer.


4. Plug it back in after 30 seconds.


5. Try to scan again.
   If the problem still exists, follow Step 2 below.

Step 2:
Download the following patch: http://swdownloads.lexmark.com/Patches/3500-4500/3500-4500wifiethernetpatch.exe

1. Double-click on the downloaded file and follow the on-screen instructions to continue.


2. Reboot the PC.


3. Unplug the power adapter from the back of the printer.


4. Plug it back in after 30 seconds.


5. Try to scan again.
   

If the problem is still the same

1.Get the printer ip address of the printer (ex: 192.168.1.10)
-press settings on the printer panel.. go to network setup.. View TCP / IP, open a browser (IE or mozilla) and type in the printer ip address
-you will see the printer page and then go to configuration.. choose scan to network host
-delete all the computer name listed

2. Go to start, all program.. choose Lexmark 3500-4500 series and choose Lexmark Solution Center
-go to Advanced, click on networking and then click on Change PC name or PIN
--rename the PC name and then click on Ok

3. Turn off the printer, unplug it for 10 secs

4. Try to scan, it should work

if it's still the same you need to uninstall the printer driver and download the updated driver in Lexmark.com

-reinstall it using the downloaded driver

GOODLUCK!!!

HI,

You can try out these two options one by one to fix it up:

A)
1 Unplug the printer.
2. Uninstall the drivers.
3. Reboot the machine.
4. Go to the lexmark site and download the drivers.
5. Install the new drivers.

B)You will get the "CANNOT RETRIEVE APPLICATION LIST" if your pc blocks the communication from the printer. This can be configured in your personal firewall. This can be Windows Firewall (found in Control Panel, Security Center), Symantec Client Firewall or similar. Depending on the configuration of this firewall you might or might not get pop-up messages from the firewall during installation. These pop-ups will allow you to permanently allow for this incoming communication. But your firewall might be set not to let you decide anything which will typically mean that the calls will be blocked out. This will often be the case if you have a company laptop configured by the company IT dept. You might then have to ask an admin to add exceptions the applications used by Lexmark as the configuration might not be open for you to change.

I think this is the complete list of applications:

Job Status Window Interface: C:\WINDOWS\SYSTEM32\SPOOL\DRIVERS\W32X86\3\lxdijswx.exe
Lexmark Communications System: C:\WINDOWS\SYSTEM32\lxdicoms.exe
Lexmark Connect Time Executable: C:\WINDOWS\SYSTEM32\SPOOL\DRIVERS\W32X86\3\lxditime.exe
Lexmark Device Monitor: C:\Program Files\Lexmark 3500-4500 Series\lxdiamon.exe
Lexmark Imaging Studio: C:\Program Files\Lexmark 3500-4500 Series\App4R.exe
Printer Communication System: C:\WINDOWS\SYSTEM32\lxdicfg.exe
Printer Status Window Interface: C:\WINDOWS\SYSTEM32\SPOOL\DRIVERS\W32X86\3\lxdipswx.exe

Goodluck,
Please don't forget to rate the solution.

wheelwriter 3500 do not turn on

delete the norton internet security as its blocking the scanner files of your printer software .or try reloading the printer drivers again but if reloading the printer drivers does not helps then removing the norton software is compulsary as the files of printer are getting blocked so scanner is not working.

Microsoft Paint ----> 'File' ------> 'From scanner or camera' (when in scan mode on printer). Just tried this and it really works.

is this scanner plugged into a power strip by chance.plug it directly into the wall power

Make sure that the Lexmark Imaging Studio program is running. This was installed when you set up your printer.
If you see the multi-colored icon in your task bar for Lexmark Imaging Studio then try pressing the scan mode button twice. You should be able to scan then.

This appears to be a known error on this model of Lexmark including all the 3500-4500 ranges... there are a couple of download patches on the Lexmark customer support site at lexmark.co.uk, I simply followed the instructions and the first patch worked fine......

you know some of the operating system if there is a corrupted file or dll some of the printers, USB and other devices in-counter this kind of problem you need to fix first your operating system then after that remove your printer driver and re-install again then then try to scan again..... hope this solution help you...



rate this solution please...