Programming the intercom system

Plug that phone into the phone system directly. See if it works.

The jack might be bad. Do you get intercom dial tone? If not the jack is goofed up.

Partner ACS systems come with Centralized programming instructions. Most of them starting with Feature 00 Left Intercom twice and Right Intercom. When you dial an extension, the lights will be solid or blink according to how it's programmed and you press each button to turn on or off or delay ringing.

Your system administrator should have a book.

Carl

What do you mean their phones do not work when transfering to them... their phones still are working, but they might be different extensions now.

If you goto a set, and do a FEATURE * 0, and then press their intercom button, and see what extension comes up.

Lets check the system programming for autoset relocate:
-> get into the system
-> find SYSTEM PROGRAMMING and enter
-> find FEATURE SETTINGS and enter
-> look for SET RELOCATION: this is probably set to NO...
(when autoset relocation is set to yes, the telephone sets become smart phones, meaning when you move the sets- the extension(s) and buttons follow the set; if it set to no, the programming remains in the room/jack/port.)

There are a couple of options; but the easiest is to get the people to put back their phones to where they were, go into system programming after everyone put their phones back, turn Set Relocation to YES... and then get them to move the sets to their new offices... the phones will take sometime to come up(flashing alot longer than usual), that is because the system is reprogramming the sets to their new port assignment.

Depending on the software level, there is a possible chance for this to work...

first question though... can you dial a 9 to get a line out?
If this is possible, that means that we can change the PRIME LINE for a line pool access rather than intercom.

-> Get into system programming
-> get into TERMINALS&SETS and type in your extension
-> enter LINE ACCESS and hit next till you find PRIME LINE it should say I/C (this is intercom)
-> press change till you see PoolA
-> hit next and RLS to end programming.

Now everytime that you pick up your handset, it will pick the first available line out!

What Toshiba system do you have?
CTX Programming
--(time set)ctx-intercom #652 HH MM SEcs #
--(date change)-intercom #651 YY MM DD #
DK Programming
From Reception phone only
--(time set)DK- intercom #652 HH mm SECs redial
--(date Change)- intercom #651 yy mm dd redial

Changing ringing on a Partner system is done on either ext 10 or 11.
At one of those ext's press the feature key and "00"
Next press the left hand intercom twice
The display should say system programming

Press the right hand intercom once. The display should say Centralized Programming.

Enter in the extension number that you want to program.

Press the line that you want to ring.
A solid light on the line means immediate ringing
A slow flashing light means delayed ringing (meaning the phone will wait 3 rings before starting to ring.)
A fast flashing light means no ringing.

When finished with that station press the right hand intercom and enter in the next extension to program and set ringing accordingly.


Press feature "00" to logout
Hope that helps

go to programming section 5
You want Automatic Line Selection

Press feature00
left intercom button press twice (system program)
press right intercom once (central tel program)
enter # of extension to be programmed (intercom #)
press **
press line buttons in desired order line1 line 2 etc and
end with left intercom then press**
enter feature 00 to exit programming
Dave

Press "feature" 0 0 next press the left intercom button 2 times then press #103 (do this from extension 10 or 11)

enter the new time in 24 hour notation....ie 2:15 would be 1415 then exit programming by pressing "feature" 0 0 again.

Hope this helps.

If you program that button to ba a DSS button for that station (41) it will intercom that station, can be used to transfer calls to that station, and will light up when it's busy. It could be called something else in programming like Station Intercom Button, Quick Transfer Key, etc..

Problem is, your phone can be used on many different Avaya phone systems that all program differently.

The manuals for the phones and systems are all available free at www.avaya.com but you need to know which system you have before looking for the manual.