Chair not holding charge

Hello Michael. Fully-charged batteries should indicate a green light on the battery charger and should illuminate all the five LEDs on the Joystick. The batteries should take about 8 hours to be fully charged. If you charged them for less hours there is a possibility they were not fully charged. If you feel you charged them for enough time and the battery charger showed a green light, that is frustrating, but there is a chance either the charger or the batteries are faulty. Substituting both the charger and batteries or either of them may be the best solution.

Most of the time it may be the batteries at fault. One more thing to try is charging the chair with the Joystick on all night 10-14 hours uninterrupted charging. Your chair may suffer from current roll back. There is a circuit in your system that has to be reset by the long charge cycle to reset it. I did not make this up. it occurs when the motors over heat or have a a large current draw. the chair will operate normally for ten maybe even twenty mins. then suddenly drop down to 2 flashing red lights.

I’m happy to assist further over the phone at https://www.6ya.com/expert/bill_bcbb89783b08c489

Phil the red means battery is low and the green is a speed limit code because of the low battery if you have charged your batteries and you still get the red then you need to check the charger after charging all night does the yellow light on the charger turn green? if when you first plug in the charger if the red light is on and the other light is green then there is a problem with the wiring or connection to the batteries from the charger and you aren't charging the batteries. if when you plug the charger in and you get a red and yellow light then the charger is working but you don't ever ge a green light and the battery level gauge is still showing red then you need to replace the batteries Hope this helps

Sweet you do not need to leave the charger plugged in for several days. Sounds like there is a charger problem When you first plug the charger in with batteries depleted you should be getting a red and yellow light with the yellow turning green when fully charged. now the charger (built in) could have become unplugged from the power module located in the rear of the chair behind the black cover. To get to it you have to remove the seat, shroud and batteries then using a phillips screwdriver and adjustable wrench remove the black cover. The charger cord will be the last one on the left with a small 4 pin white plastic plug make sure it is well seated in the power module. If it isn't loose then you have a problem with the charger or the circuit. Now if you know of a friend that has an off board charger for a chair or scooter that you can borrow you can charge the batteries using the charger port located under the front of the joystick Plug the charger into the port then into the wall socket and let er rip Charge until the light turns green overnite is a good habit to get into If the onboard charger is bad I would suggest you by an offboard charger (cheaper) Now if Medicare paid for your Dads Chair then they will pay for any repairs even batteries and you can contact the provider that your dad got the chair from to see if they will repair it Hope this helps

hi let me see if i can help ,

When the lights go back and forth on your joystick that means the chair knows its pluged in .Now the chair itself has a built in charger that is mounted on the back of your chair .The back of the chair ,there is a opening a cutout in the frame .when you plug in your chair there will be a red light and a yellow ,yellow means the chair is charging, wait till it turns green,this means fully charged.When you plug in the chair youll see the lights through that hole.Look for the lights.

I recommend my customers to leave there chair charging over night look at the light it will be green when you turn the chair on the joystick should show fully charge.


Good luck hope i was of some help.

Carla Under the front bottom of the joystick you will see a charger port its a three pin port that accepts the plug from the charger. Always plug the charger into this port with the charger off or not plugged into the electircal socket. Then plug the charger into the electical socket or turn it on. You should see a red light and a yellow light on the charger. When the tellow light turns green the batteries are charged. You should get into the habit of charging the batteries each night if you use the chair daily. Just plug in the charger when you go to bed and turn it off when you get up. If you only use the chair a little then always store it fully charged and then charge it once a week if it hasn't been used. Hope this helps you

Eduardo After using your chair and the battery level lights are down with yellow or red lights showing just plug the chair into the wall socket and let er rip. Now really after using your chair during the day and you are ready for bed just plug in the charger and let it charge over night. In the morning unplug the charger and you should be set for the day. If you don't use the chair everyday always put it up with a full charge and about once a week plug it in and let it charge overnight. Never leave the chair plugged in all the time and never leave it for more that 24 hours. The charger has two lights on it one red and one yellow or green that are hard to see because they are under the rear cover. When the chair is fully charged the yellow light turns green and you can unplug the charger and you should have a full charge. Hope this helps you

If you have an off-board charger that plugs into the joystick there are two lights on the charger one red(power on) and the other yellow (turns green when fully charged). Plug it into the chair and if the light is green then you have fully charged the batteries. Now if you have the on-board charger the charger meter on the rear of the chair will resd zero when fully charged. Hope this helps ya

That`s most likely your problem. When left uncharged for that long of a period,the batteries will discharge below 12 voltDC. The charger only recognizes 12 volts and up. So the charger can`t bring your batteries back up over 12 volts.  You will need to get them on a slow charger,like a car charger or have them replaced. If you know someone or have a voltmeter,set it on DC and check each battery.  If it is below 12 VDC,they need to be put on a slow charger or replaced.