DVD system shuts down during DVD play with various parts of shows

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Knowledge Article C337191 Error: The message PROTECT or UNPLUG shows in the display.
Follow this procedure to troubleshoot when a PROTECT or UNPLUG error is displayed.
IMPORTANT: The top of the receiver must have proper ventilation to keep from over heating.

1. Reduce the volume level.
NOTE: If the receiver is played at the maximum volume level it may enter the PROTECT mode. Maximum volume listening will cause the receiver to run hot and drain the output capacitors.

2. If both the A and B speakers are being powered by the receiver at the same time, turn off the surround sound option.
3. If protect occurs only when using a DVD player, the sampling frequency may be set too high.
NOTE: Some receivers provide compatibility with the higher sampling frequencies through alternate connections. Consult the user manual for specific information.

4. Ensure the speaker wiring is not damaged and is properley connected to the back of the receiver and speakers.
5. If the issue is still unresolved after completing all of the troubleshooting steps, service may be required.

Hi,

Normally Protect Mode is an indication of a system fault. Initially what I would suggest is to reset the unit by unplugging it for a number of hours.

Thereafter, pls give it a try again. Please post back for any developments or lack thereof.

Hope this be of initial help/idea. Pls post back as requested, how things turned up or should you need additional information.

Good luck and kind regards.

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