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From what I've read, it seems that a "pen failure" is a cryptic message to indicate a cartridge failure. Replacing your print cartridges should solve the problem.
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For HP C5180 printers, if you observe an INK SYSTEM FAILURE message then the permanent PRINTHEAD may be electrically damaged (unfortunately it is not replaceable; you can verify this by performing the following):
To bypass INK SYSTEM FAILURE message please see the HP Printer Diagnostics Tests file (pdf) for instructions: http://inkjet411.com/?page_id=1813
Verify the permanent built-in PRINTHEADs electrical performance inside this legacy printer model by running the TAP 43 diagnostic test (either one of the procedures below applies to all printers which use HP02 or HP363 ink cartridges): For additional HP02 support information, please visit our HP02 system support page which includes videos of everything mentioned below: http://inkjet411.com/?page_id=1372
A.HP02 ink-series printers with KEYPAD (i.e. keypad numbers 1-9) Tap 43 PRINTHEAD Health Diagnostics:
Video Procedure: http://inkjet411.com/?page_id=2391
1.Press * and # keys simultaneously.
2. "Enter Special Key Combo" will be displayed.
3.Press 123 to display the 'Support/Service' menu.
4.At 'Support/Service' menu, click the Right Arrow 3 times until Special Reports menu is displayed.
5.Select Ok, then click Right Arrow 2 times until the 'print-mech button tap' menu is displayed.
6.Select Ok ('code = 0' will be displayed); click and hold Right Arrow until 'code = 43' is displayed. Use the Left Arrow if you need to decrease numerical count.
7.Select Ok. The test page prints.
8.Check the 4th line at the top of the printed report; an electrically good/stable PRINTHEAD 'Pen Status' will state "Pen Status: Pen OK".........if any other message is displayed then the PRINTHEAD may have failed and may need to be replaced (if part is still available). It is suggested to perform the 'Printer Reset' procedure below to first rule out printer firmware related problem. B.HP02 ink-series printer models that DO NOT HAVE a KEYPAD: Internal Test Print:
1. Press the Menu button, press the Right Arrow button to select 'Tools', and then press 'OK'.
2. Press the Right Arrow button several times to select 'Print Test Page', and then press 'OK'. The test page prints. Tap 43 PRINTHEAD Health Diagnostics - See Video Procedure: http://inkjet411.com/?page_id=2377
1. Turn ON the printer.
2. Press and Hold the "Print Photos" & "Red Eye Removal" buttons.
3. Release both buttons.
4. You will see a new screen that says, "Enter Special Key Combo"... The Key combo is: press and release in sequence the "Red Eye Removal", "Print Photos", and then "Red Eye Removal"
5. Scroll through the menu by pressing the right arrow button until the display says 'Special Reports'.
6. Select Ok, then press the arrow button until the 'print-mech button tap' menu is displayed.
7. Select Ok ('code = 0' will be displayed); click and hold Right Arrow until 'code = 43' is displayed.
8. Select Ok. The test page prints.
9. Check the 4th line at the top of the printed report; an electrically good/stable PRINTHEAD 'Pen Status' will state "Pen Status: Pen OK".........if any other message is displayed then the PRINTHEAD may have failed (unfortunately the PRINTHEAD is not replaceable). It is suggested to perform the 'Printer Reset' procedure below to first rule out printer firmware related problem.
In most cases when the HP02 cartridge is not recognized, or has poor connectivity, you will normally receive an "Unrecognized Cartridge" or "Cartridge Problem" error message with a big RED X; in most cases (like 99.3%) the smart chip needs to be replaced with a new one - please note the chip life has 25 month expiration window from the time the HP02 (or 363 in the UK) cartridge is initially installed into the printer. Click here for more information when using refilled ink cartridges or general printing problems using any HP02 ink cartridge: http://inkjet411.com/?page_id=1372
Now, if you observe an INK SYSTEM FAILURE message then the permanent PRINTHEAD may be electrically damaged (unfortunately it is not replaceable; you can verify this by performing the following):
To bypass INK SYSTEM FAILURE message please see the HP Printer Diagnostics Tests file (pdf) for instructions: http://inkjet411.com/?page_id=1813
Verify the permanent built-in PRINTHEADs electrical performance inside this legacy printer model by running the TAP 43 diagnostic test (either one of the procedures below applies to all printers which use HP02 or HP363 ink cartridges): For additional HP02 support information, please visit our HP02 system support page which includes videos of everything mentioned below: http://inkjet411.com/?page_id=1372
A.HP02 ink-series printers with KEYPAD (i.e. keypad numbers 1-9) Tap 43 PRINTHEAD Health Diagnostics:
Video Procedure: http://inkjet411.com/?page_id=2391
1.Press * and # keys simultaneously.
2. "Enter Special Key Combo" will be displayed.
3.Press 123 to display the 'Support/Service' menu.
4.At 'Support/Service' menu, click the Right Arrow 3 times until Special Reports menu is displayed.
5.Select Ok, then click Right Arrow 2 times until the 'print-mech button tap' menu is displayed.
6.Select Ok ('code = 0' will be displayed); click and hold Right Arrow until 'code = 43' is displayed. Use the Left Arrow if you need to decrease numerical count.
7.Select Ok. The test page prints.
8.Check the 4th line at the top of the printed report; an electrically good/stable PRINTHEAD 'Pen Status' will state "Pen Status: Pen OK".........if any other message is displayed then the PRINTHEAD may have failed and may need to be replaced (if part is still available). It is suggested to perform the 'Printer Reset' procedure below to first rule out printer firmware related problem. B.HP02 ink-series printer models that DO NOT HAVE a KEYPAD: Internal Test Print:
1. Press the Menu button, press the Right Arrow button to select 'Tools', and then press 'OK'.
2. Press the Right Arrow button several times to select 'Print Test Page', and then press 'OK'. The test page prints. Tap 43 PRINTHEAD Health Diagnostics - See Video Procedure: http://inkjet411.com/?page_id=2377
1. Turn ON the printer.
2. Press and Hold the "Print Photos" & "Red Eye Removal" buttons.
3. Release both buttons.
4. You will see a new screen that says, "Enter Special Key Combo"... The Key combo is: press and release in sequence the "Red Eye Removal", "Print Photos", and then "Red Eye Removal"
5. Scroll through the menu by pressing the right arrow button until the display says 'Special Reports'.
6. Select Ok, then press the arrow button until the 'print-mech button tap' menu is displayed.
7. Select Ok ('code = 0' will be displayed); click and hold Right Arrow until 'code = 43' is displayed.
8. Select Ok. The test page prints.
9. Check the 4th line at the top of the printed report; an electrically good/stable PRINTHEAD 'Pen Status' will state "Pen Status: Pen OK".........if any other message is displayed then the PRINTHEAD may have failed (unfortunately the PRINTHEAD is not replaceable). It is suggested to perform the 'Printer Reset' procedure below to first rule out printer firmware related problem.
NOTE: Costco USA/Canada, Fry's Electronic's, Microelectronics (along with some Best Buy stores in Canada) provide a top-notch refilling/chip re-programming service today...check it out:
If you observe an INK SYSTEM FAILURE message or 'Oxc' error then the permanent PRINTHEAD may be electrically damaged (unfortunately it is not replaceable; you can verify this by performing the following):
To bypass INK SYSTEM FAILURE message please see the HP Printer Diagnostics Tests file (pdf) for instructions: http://inkjet411.com/?page_id=1813
Verify the permanent built-in PRINTHEADs electrical performance inside this legacy printer model by running the TAP 43 diagnostic test (either one of the procedures below applies to all printers which use HP02 or HP363 ink cartridges): For additional HP02 support information, please visit our HP02 system support page which includes videos of everything mentioned below: http://inkjet411.com/?page_id=1372
A.HP02 ink-series printers with KEYPAD (i.e. keypad numbers 1-9) Tap 43 PRINTHEAD Health Diagnostics:
Video Procedure: http://inkjet411.com/?page_id=2391
1.Press * and # keys simultaneously.
2. "Enter Special Key Combo" will be displayed.
3.Press 123 to display the 'Support/Service' menu.
4.At 'Support/Service' menu, click the Right Arrow 3 times until Special Reports menu is displayed.
5.Select Ok, then click Right Arrow 2 times until the 'print-mech button tap' menu is displayed.
6.Select Ok ('code = 0' will be displayed); click and hold Right Arrow until 'code = 43' is displayed. Use the Left Arrow if you need to decrease numerical count.
7.Select Ok. The test page prints.
8.Check the 4th line at the top of the printed report; an electrically good/stable PRINTHEAD 'Pen Status' will state "Pen Status: Pen OK".........if any other message is displayed then the PRINTHEAD may have failed and may need to be replaced (if part is still available). It is suggested to perform the 'Printer Reset' procedure below to first rule out printer firmware related problem. B.HP02 ink-series printer models that DO NOT HAVE a KEYPAD: Internal Test Print:
1. Press the Menu button, press the Right Arrow button to select 'Tools', and then press 'OK'.
2. Press the Right Arrow button several times to select 'Print Test Page', and then press 'OK'. The test page prints. Tap 43 PRINTHEAD Health Diagnostics - See Video Procedure: http://inkjet411.com/?page_id=2377
1. Turn ON the printer.
2. Press and Hold the "Print Photos" & "Red Eye Removal" buttons.
3. Release both buttons.
4. You will see a new screen that says, "Enter Special Key Combo"... The Key combo is: press and release in sequence the "Red Eye Removal", "Print Photos", and then "Red Eye Removal"
5. Scroll through the menu by pressing the right arrow button until the display says 'Special Reports'.
6. Select Ok, then press the arrow button until the 'print-mech button tap' menu is displayed.
7. Select Ok ('code = 0' will be displayed); click and hold Right Arrow until 'code = 43' is displayed.
8. Select Ok. The test page prints.
9. Check the 4th line at the top of the printed report; an electrically good/stable PRINTHEAD 'Pen Status' will state "Pen Status: Pen OK".........if any other message is displayed then the PRINTHEAD may have failed (unfortunately the PRINTHEAD is not replaceable). It is suggested to perform the 'Printer Reset' procedure below to first rule out printer firmware related problem.
NOTE: Costco USA/Canada, Fry's Electronic's, Microelectronics (along with some Best Buy stores in Canada) provide a top-notch refilling/chip re-programming service today...check it out:
If you observe an INK SYSTEM FAILURE or 'Oxc' error message then the permanent PRINTHEAD may be electrically damaged (unfortunately it is not replaceable; you can verify this by performing the following), however the printer may also just need to be reset (i.e. hard power cycled).
To bypass INK SYSTEM FAILURE message please see the HP Printer Diagnostics Tests file (pdf) for instructions: http://inkjet411.com/?page_id=1813
Verify the permanent built-in PRINTHEADs electrical performance inside this legacy printer model by running the TAP 43 diagnostic test (either one of the procedures below applies to all printers which use HP02 or HP363 ink cartridges): For additional HP02 support information, please visit our HP02 system support page which includes videos of everything mentioned below: http://inkjet411.com/?page_id=1372
A.HP02 ink-series printers with KEYPAD (i.e. keypad numbers 1-9) Tap 43 PRINTHEAD Health Diagnostics:
Video Procedure: http://inkjet411.com/?page_id=2391
1.Press * and # keys simultaneously.
2. "Enter Special Key Combo" will be displayed.
3.Press 123 to display the 'Support/Service' menu.
4.At 'Support/Service' menu, click the Right Arrow 3 times until Special Reports menu is displayed.
5.Select Ok, then click Right Arrow 2 times until the 'print-mech button tap' menu is displayed.
6.Select Ok ('code = 0' will be displayed); click and hold Right Arrow until 'code = 43' is displayed. Use the Left Arrow if you need to decrease numerical count.
7.Select Ok. The test page prints.
8.Check the 4th line at the top of the printed report; an electrically good/stable PRINTHEAD 'Pen Status' will state "Pen Status: Pen OK".........if any other message is displayed then the PRINTHEAD may have failed and may need to be replaced (if part is still available). It is suggested to perform the 'Printer Reset' procedure below to first rule out printer firmware related problem. B.HP02 ink-series printer models that DO NOT HAVE a KEYPAD: Internal Test Print:
1. Press the Menu button, press the Right Arrow button to select 'Tools', and then press 'OK'.
2. Press the Right Arrow button several times to select 'Print Test Page', and then press 'OK'. The test page prints. Tap 43 PRINTHEAD Health Diagnostics - See Video Procedure: http://inkjet411.com/?page_id=2377
1. Turn ON the printer.
2. Press and Hold the "Print Photos" & "Red Eye Removal" buttons.
3. Release both buttons.
4. You will see a new screen that says, "Enter Special Key Combo"... The Key combo is: press and release in sequence the "Red Eye Removal", "Print Photos", and then "Red Eye Removal"
5. Scroll through the menu by pressing the right arrow button until the display says 'Special Reports'.
6. Select Ok, then press the arrow button until the 'print-mech button tap' menu is displayed.
7. Select Ok ('code = 0' will be displayed); click and hold Right Arrow until 'code = 43' is displayed.
8. Select Ok. The test page prints.
9. Check the 4th line at the top of the printed report; an electrically good/stable PRINTHEAD 'Pen Status' will state "Pen Status: Pen OK".........if any other message is displayed then the PRINTHEAD may have failed (unfortunately the PRINTHEAD is not replaceable). It is suggested to perform the 'Printer Reset' procedure below to first rule out printer firmware related problem.
NOTE: Costco USA/Canada, Fry's Electronic's, Microelectronics (along with some Best Buy stores in Canada) provide a top-notch refilling/chip re-programming service today...check it out:
If you observe an INK SYSTEM FAILURE message (or 'Oxc' error) then the permanent PRINTHEAD may be electrically damaged or the printer firmware just needs to be reset via a 'hard power cycle'. (unfortunately the PRINTHEAD is not replaceable; you can verify this by performing the following):
To bypass INK SYSTEM FAILURE message please see the HP Printer Diagnostics Tests file (pdf) for instructions: http://inkjet411.com/?page_id=1813
Verify the permanent built-in PRINTHEADs electrical performance inside this legacy printer model by running the TAP 43 diagnostic test (either one of the procedures below applies to all printers which use HP02 or HP363 ink cartridges): For additional HP02 support information, please visit our HP02 system support page which includes videos of everything mentioned below: http://inkjet411.com/?page_id=1372
A.HP02 ink-series printers with KEYPAD (i.e. keypad numbers 1-9) Tap 43 PRINTHEAD Health Diagnostics:
Video Procedure: http://inkjet411.com/?page_id=2391
1.Press * and # keys simultaneously.
2. "Enter Special Key Combo" will be displayed.
3.Press 123 to display the 'Support/Service' menu.
4.At 'Support/Service' menu, click the Right Arrow 3 times until Special Reports menu is displayed.
5.Select Ok, then click Right Arrow 2 times until the 'print-mech button tap' menu is displayed.
6.Select Ok ('code = 0' will be displayed); click and hold Right Arrow until 'code = 43' is displayed. Use the Left Arrow if you need to decrease numerical count.
7.Select Ok. The test page prints.
8.Check the 4th line at the top of the printed report; an electrically good/stable PRINTHEAD 'Pen Status' will state "Pen Status: Pen OK".........if any other message is displayed then the PRINTHEAD may have failed and may need to be replaced (if part is still available). It is suggested to perform the 'Printer Reset' procedure below to first rule out printer firmware related problem. B.HP02 ink-series printer models that DO NOT HAVE a KEYPAD: Internal Test Print:
1. Press the Menu button, press the Right Arrow button to select 'Tools', and then press 'OK'.
2. Press the Right Arrow button several times to select 'Print Test Page', and then press 'OK'. The test page prints. Tap 43 PRINTHEAD Health Diagnostics - See Video Procedure: http://inkjet411.com/?page_id=2377
1. Turn ON the printer.
2. Press and Hold the "Print Photos" & "Red Eye Removal" buttons.
3. Release both buttons.
4. You will see a new screen that says, "Enter Special Key Combo"... The Key combo is: press and release in sequence the "Red Eye Removal", "Print Photos", and then "Red Eye Removal"
5. Scroll through the menu by pressing the right arrow button until the display says 'Special Reports'.
6. Select Ok, then press the arrow button until the 'print-mech button tap' menu is displayed.
7. Select Ok ('code = 0' will be displayed); click and hold Right Arrow until 'code = 43' is displayed.
8. Select Ok. The test page prints.
9. Check the 4th line at the top of the printed report; an electrically good/stable PRINTHEAD 'Pen Status' will state "Pen Status: Pen OK".........if any other message is displayed then the PRINTHEAD may have failed (unfortunately the PRINTHEAD is not replaceable). It is suggested to perform the 'Printer Reset' procedure below to first rule out printer firmware related problem.
NOTE: Costco USA/Canada, Fry's Electronic's, Microelectronics (along with some Best Buy stores in Canada) provide a top-notch refilling/chip re-programming service today...check it out:
To reset the printer (i.e. to correct an INK SYSTEM FAILURE message), see link below.
NOTE: the permanent PRINTHEAD may be electrically damaged (unfortunately it is not replaceable; you can verify this by performing the following):
To bypass INK SYSTEM FAILURE message please see the HP Printer Diagnostics Tests file (pdf) for instructions: http://inkjet411.com/?page_id=1813
Verify the permanent built-in PRINTHEADs electrical performance inside this legacy printer model by running the TAP 43 diagnostic test (either one of the procedures below applies to all printers which use HP02 or HP363 ink cartridges): For additional HP02 support information, please visit our HP02 system support page which includes videos of everything mentioned below: http://inkjet411.com/?page_id=1372
A.HP02 ink-series printers with KEYPAD (i.e. keypad numbers 1-9) Tap 43 PRINTHEAD Health Diagnostics:
Video Procedure: http://inkjet411.com/?page_id=2391
1.Press * and # keys simultaneously.
2. "Enter Special Key Combo" will be displayed.
3.Press 123 to display the 'Support/Service' menu.
4.At 'Support/Service' menu, click the Right Arrow 3 times until Special Reports menu is displayed.
5.Select Ok, then click Right Arrow 2 times until the 'print-mech button tap' menu is displayed.
6.Select Ok ('code = 0' will be displayed); click and hold Right Arrow until 'code = 43' is displayed. Use the Left Arrow if you need to decrease numerical count.
7.Select Ok. The test page prints.
8.Check the 4th line at the top of the printed report; an electrically good/stable PRINTHEAD 'Pen Status' will state "Pen Status: Pen OK".........if any other message is displayed then the PRINTHEAD may have failed and may need to be replaced (if part is still available). It is suggested to perform the 'Printer Reset' procedure below to first rule out printer firmware related problem. B.HP02 ink-series printer models that DO NOT HAVE a KEYPAD: Internal Test Print:
1. Press the Menu button, press the Right Arrow button to select 'Tools', and then press 'OK'.
2. Press the Right Arrow button several times to select 'Print Test Page', and then press 'OK'. The test page prints. Tap 43 PRINTHEAD Health Diagnostics - See Video Procedure: http://inkjet411.com/?page_id=2377
1. Turn ON the printer.
2. Press and Hold the "Print Photos" & "Red Eye Removal" buttons.
3. Release both buttons.
4. You will see a new screen that says, "Enter Special Key Combo"... The Key combo is: press and release in sequence the "Red Eye Removal", "Print Photos", and then "Red Eye Removal"
5. Scroll through the menu by pressing the right arrow button until the display says 'Special Reports'.
6. Select Ok, then press the arrow button until the 'print-mech button tap' menu is displayed.
7. Select Ok ('code = 0' will be displayed); click and hold Right Arrow until 'code = 43' is displayed.
8. Select Ok. The test page prints.
9. Check the 4th line at the top of the printed report; an electrically good/stable PRINTHEAD 'Pen Status' will state "Pen Status: Pen OK".........if any other message is displayed then the PRINTHEAD may have failed (unfortunately the PRINTHEAD is not replaceable). It is suggested to perform the 'Printer Reset' procedure below to first rule out printer firmware related problem.
NOTE: Costco USA/Canada, Fry's Electronic's, Microelectronics (along with some Best Buy stores in Canada) provide a top-notch refilling/chip re-programming service today...check it out:
First of all understand what is cartridge the you can solve your problem your self in future if related same: The cartridge contains two parts 1. ink tank, 2. Pen(electronic nozzles controlled by mother board).. Ink tank contains ink & main source to pen to write,.. if ink is over you wont get any image.Ink is there but pen is not writing then no use..both conbination has work to gether to create image..As you said ink is there, but pen is not working due to ecetronic nozzles are faulty & this information with mother board, that's why its indicating that replace the cartrdige..And we can't repair it because of micro technology. See fig: 1. Container, 2.Nozzles. 3. Electronic contacts to control nozzles..
Go to printer settings and locate the "Print in greyscale" menu, and select "Black Ink Only" as shown below,
(Please note that this is only when you need to print black and white, you have to select "Print in Color" when you are going to print color documents.)
Hope this helps, Good luck. Thanks for using FixYa.
THAT 0X ERROR IS AN INK SYTEM FAILURE IT MAY HAVE BEEN CAUSED FROM THE REFURBED CARTRIDGES... THE HP WILL WORK WITH THE REFURBS FOR A FEW TIMES BEFORE REJECTING THE CARTRIDGE OR CAUSING AN 0x ERROR. THE UNIT NEEDS TO GO THRU AN ELABORATE INK SYSTEM RESET. OR HAVE THE PRINTER REPLACED
Thanks for using FixYa. First disconnect the USB cable from the back of the printer without turning it off. Now remove the cartridges. Wait till the ' Insert Cartridges ' message is displayed on the control panel. Disconnect the power cord from the back of the product. Wait for a minute and then reconnect the power cord. Press the power button if it does not automatically turn on. Replace the cartridges and close the door. On receiving any command to print a test page let it do so. Now reconnect the USB cable to the rear of the product, and then try printing again.
Please do rate the solution and revert for further assistance.
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