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There is a cover plate over the screw that you need to tighten. This cover plate is held in place by two spring latches, 180 degrees apart. Use a small flat-tip screwdriver to depress first one latch, then the other. Don't use too much force - the latches are plastic and will break if treated roughly.
To disassemble a sunbeam mixmaster 2370, find four plastic snappers arranged at 1, 5, 7 and 11 o'clock around the front circle of vents. They can be seen with the help of a good flashlight. un-snap them and the top and bottom shells will separate. From there on, it is clips and screws. Good luck!
Theory: Its a screw at the joint that is lose. Problem: If I held mine upside down it released but wouldn't when right side up. Partial solution (in progress): It took me an hour to disassemble the monster as I lost the "NUT" inside the motor - the nut is inside the motor case and attaches the lock-lever and a ground wire to the motor case. It makes some sense since it is a part that can strip out if it has to be tightened too many times by a gorilla - a nut is "easy" (relatively) to replace. Prevents you from having to buy a new one at least. Wish they would engineer this better. Current status: I finally fished it out but have to put it back together now to prove my theory. You cant get into the motor case easily - but I found out that you don't have to get into the motor case if the screw is still semi-attached. I only had to undo the the base to get to the hinge. Then I could tighten the screw. I am an AMATURE - so at your won risk. They make these things so you need to send them in. This most likely seems to be what I have to do now.
The mixer is not designed to be disassembled or serviced. When it breaks (and it will) Sunbeam will replace it under warranty if you are lucky or you toss it in the trash.
That said, start by prying out the beater release button. There are two small screws under it and one between the beater inserts to remove the chrome front cover. The large black dial at the rear can be pulled straight off, revealing more screws. The motor and drive assembly in the top cannot be removed without disconnecting wiring from the circuit board in the base.
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