We would be happy to help get that fixed right away. Thefirst thing we want to ensure is that all connected equipment is on. Since we know you are using a coax cable to connect the receiver toTV1, check the receiver's back panel for the output name. If your receiver hasa "TV CH 3/4 out":Tune TV to channel 3 or channel 4, if it is labeled "Home Distribution": TuneTV to channel 62 or 75. We also want to ensure that the TV and thereceiver are connected properly, please visit this link to for moreinformation: http://www.dishnetwork.com/SupportSection/setup-receiver-totv.Once we have made sure everything is connected properly, unplug receiver for 10seconds then plug it back in, this will reset the receiver. If we are still notgetting a picture connect another component (VCR, DVD Player, etc.) to the sameTV, using same cable, same input, and same channel to see if it works. If youget a picture with the other component give us a call at 1-800-333-DISH (3474)for some additional troubleshooting. If it doesn't work with the othercomponent then replace the cable that was used.
We hope these steps resolve the issue. We want to thank you for being a valuedDISH Network customer!
Phillip Chang
DISH Network Customer Service Representative
Hi Tracy, my name is Mike Houston a Social Media Representative at DISH. With the TV2 remote working for both TVs, you will want to make sure the TV1 input on the receiver is connected to the TV cable (RCA or Coax cable) and TV2 input is connected to TV2 port on the back of the receiver. I will provide you our link explaining in more detail about connections. If you have any further questions I will provide you my e-mail; [email protected]. Here is the link I promised you: http://www.mydish.com/support/same-video-2-tvs
We would be happy to help get that fixed right away. The first thing we want to ensure is that all connected equipment is on. We want to then check what type of cable was used to connect the TV to the receiver. If you are using a Coax Cable to connect the receiver to TV1, check the receiver's back panel for the output name. If your receiver has a "TV CH 3/4 out": Tune TV to channel 3 or channel 4, back if it is labeled "Home Distribution": Tune TV to channel 62 or 75. If using non-Coax (RCA, Component, or HDMI) to connect receiver to TV1, cycle through the inputs until picture appears; Most TVs have a "TV/Video", "Input", or "Source" button. If we are still not getting a picture then unplug receiver for 10 seconds then plug it back in, this will reset the receiver, then try cycling the inputs again.
We hope these steps resolve the issue. We want to thank you for being a valued DISH Network customer!
Phillip Chang
DISH Network Customer Service Representative
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