Hi,
It seems to me the Hard Drive is faulty. You can check/run a test on the laptop to see if there is a hardware problem.
1. Turn on computer
2. Tap F12 continuously on the Dell logo screen
3. Select Diagnostics
4. Follow on screen instructions
4. Wait for the test results (approximately 10-15min.)
If there is an error code, it means there is a hardware problem, but if all test passed. It means it is a software problem. You can send me the results (If there is an error code) so that i can tell you which hardware is faulty.
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