Question about HP Photosmart C5380 All-In-One Laser Printer

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Ink system failure on photosmart c5380 0xc19a0036

Ink system failure on photosmart c5380. 0xc19a0036 .
taken the printhead out & cleaned it, turned machine off and on , held down the ok and cancel buttons at the same time. this printer is less than 12 mths old and not used that much. i replaced 3 inks and the message came up,hope you can help.
thanks
rhonda

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Hi


Thanks for using FixYa. To resolvethe issue of display of error Oxc19a0036 you’ll need to reset the printer andto reset it please follow the step-by-step procedure on the link---

Howto Reset Photo Smart Printers

Please do rate the solution andrevert for further assistance.


Thanks
Rylee

Posted on Jan 26, 2010

  • huub11 Nov 12, 2010

    Error 0xc19a0035 stayed even after a hard reset. ink cartridges seemed to be OK

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Posted on Jan 30, 2019

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Then clean the electrical contacts inside the printer with another dampened cloth going from top to bottom. Then dry the area with a dry cloth. Return the printhead to the printer and lower the latch handle. Replace the ink cartridges and close the access door.

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If the error persists, a new printhead may be required. Try the automatic printhead cleaning utility (part of the full software) at least twice before cleaning the printhead.

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Ink system failure is a faulty printhead issue - call hp and they will have you do a cleaning. Rarely solves the issue and they will end up sending you a replacement printhead.

There support # 800-474-6836

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