Software will not recognize dongle-keep getting cannot access hasp srm run time environment (H0033)

Check with the dealer. Some machines aren't Windows 10 compatible.

It sounds like it may be a driver issue, go to HUSQVARNA software help and download a new hasp driver

Sounds like the Hasp driver for your dongle is not up to date, or is not compatible with your operating system

Hi,

The H0033 error is a known issue, but it is nothing wrong with your software or the physical dongle !
The issue is related to the Anti-Virus/Firewall software settings in your computer. This is why it can work on one computer and doesn't work on another.
There are unfortunately a lot of different firewall software products available on the market, so it is not easy to give exact steps to correct this for each and every available product. You need to tell your Anti-Virus program to allow the software to open.

Herewith is a way to change the settings on Norton 2008. If your are using a different Anti-Virus and understand the logic behind it, you should be able to change the settings:
Norton Internet Security 2008
1. Open Norton Internet Security 2008
2. Click on the Options link on the bottom left of the screen.
3. Click on Norton Internet Security from the drop-down list.
4. The Norton Internet Security Option screen will open.
5. Click on the Personal Firewall link on the left of the screen.
6. Click on the Program Control link.
7. Select the hasplms entry.
8. Change the Access drop-down list from Custom to Allow.
9. Click Apply then click OK.

Have you installed all of the smart updates for the software. I believe that it is currently at update 8.3.1.
If you're not sure, make sure that your computer is connected to the internet, open the desktop icon that gets you to the folder that holds the components of 4D, double click on "Configure" and then select "Smart Update". The software will check what you have on your computer, connect to the Husqvarna Viking server and ask you to log in to your user account, then any update that you have not run will be in a list to download and installed.That is always the first step to solving a run-time environment error.Let me know if you have problems after installing all updates.

Hi Geoff, The H0033 error is a known issue, but it is nothing wrong with your software or the physical dongle !
The issue is related to the Anti-Virus/Firewall software settings in your computer. This is why it can work on one computer and doesn't work on another.
There are unfortunately a lot of different firewall software products available on the market, so it is not easy to give exact steps to correct this for each and every available product. You need to tell your Anti-Virus program to allow the software to open.

Herewith is a way to change the settings on Norton 2008. If your are using a different Anti-Virus and understand the logic behind it, you should be able to change the settings:
Norton Internet Security 2008
1. Open Norton Internet Security 2008
2. Click on the Options link on the bottom left of the screen.
3. Click on Norton Internet Security from the drop-down list.
4. The Norton Internet Security Option screen will open.
5. Click on the Personal Firewall link on the left of the screen.
6. Click on the Program Control link.
7. Select the hasplms entry.
8. Change the Access drop-down list from Custom to Allow.
9. Click Apply then click OK.

A hasp is also called a dongle, it comes with the software that you purchased. There is no other way to get a hasp/dongle.

try unplugging your machine for a few minutes and see if that works. Also, what are you trying to do when you get that code?

The author is incorrect regarding all of the uses of the HASP software/drivers. In the case of the sewing/design software being at issue with this person, she is dealing with a HASP hardware dongle which is the license control mechanism of a software product which absolutely *MUST* be installed on the personal computer or they cannot use the software. At all times, when the software is used, the hardware key and the HASP software must be running and the HASP license manager must be running as a service under services.msc

For quiltin_mama:
I have been struggling with this issue for my mother as well and have not come up with a final solution but I believe ours is one of damaged dongle or erroneous registry entries. I suggest the following actions:
1) lauch services.msc (click Start -> Run -> and type services.msc <enter> in the box) and look down the list for HASPLM?.EXE (I don't recall the full name). Verify that it is set to start automatically (right click on the item, choose properties, set "Startup Type" to automatic.

2. If you are using Windows Firewall, you need to add exceptions to the firewall: Control Panel -> Windows Firewall -> Click the "Exceptions" tab at the top.

You will need to add an exception for some of the 4D software applications. Now, I don't know which ones actually talk to the HASP, so what I suggest is: Click Add to create a new exception, and then click the "Browse" button to the lower right. Navigate to c:4d embroider\ (assuming you have the default directory) and then select the first 4D***.exe you find on the list, and click done. As I recall, there are 4 of these apps and you need to do this for each of them. Down the road, if any of the other parts of the software suite fail because they can't communicate, come back here and add the *.exe to the exception list.
Next, you need to exempt certain TCP/IP ports from the control of the Windows Firewall. If you download and install the firmware update from Husqvarna's site which they say is included in the 8.1 upgrade, the very last screen of the process, after doing all the main work, it will tell you to open a specific software port. I can't remember which port that is, but as I recall it was 14xx. Run this update and write down that port.
Back to the firewall exceptions list, now create two entries for this port: the first is for TCP port of that number and the second is the UDP port for that same number. Don't worry about why, but both appear to be needed. When adding the exception to the port, there is a button at the bottom left which says "scope". Click that and make sure that the top radio button of the 3 choices is the one selected.

Second, I made an interesting discovery while searching and trying to find the port number I mention above. There is another port which is listed as the "default" port for the Alladdin HASP software/dongle we are dealing with, and that is port 475. Please add exceptions (both TCP and UDP) for that port as well.

Finally, make certain that you have the latest HASP drivers from the ! HUSQVARNA ! site for Windows Vista and then apply the various 8.x updates to the 4D Embroidery software ! IN ORDER!, starting with 8.1, then 8.2a, then the 8.2b, then the 8.3, and the second 8.3(b?). (The 8.2 version has a 1 either before or after the '2', I don't recall which, the important thing to remember is that there is a 2a and 2b version and to do the 2a version first)

As you install these updates, BE VERY CAREFULL to read any warnings. I am told that some of the updates do not work with/will break under different versions of Windows. I haven't seen this myself as I haven't run them, but a dealer told my mom that one of the updates was her problem and that the update specifically said not to install it if you had Windows version (X). Unfortunately, not have the software myself, I cannot confirm or deny this.

There you go, I hope these steps help. One other piece of information: when (re)installing the 4D software and/or the updates, disconnect the computer from the internet and shut down any antivirus, antispyware, antimalware, and firewall software you might have running. After completing the installation, be certain to *REBOOT* the computer and logging in so the AV software is running before you again connect to the internet. I hate to say it, but all it takes is a matter of seconds before a worm can find its way into an unprotected computer to infect it. A couple of years ago one of the test organizations did that with a PC and it was fully under the control of malicious people on the internet in less than 2 minutes.

Best of Luck,
Mike

Unfortunately some people are having this problem when they are not properly installing the updates. It's important that when 4D is installed that you assign a particular port for your 4D dongle and always use this port when loading 4D. Have your dongle plugged in and access your configure menu. Click on Smart Update. Download updates into a file where you can find them. Follow the directions for each update. For the driver update, you must uninstall the current driver you have and then install the update for the driver. If installing the updates doesn't fix your problem, the only solution is to completely uninstall 4D and all of its components and then reinstall it. Sorry...but this has been the only way to fix it with some systems. Also, make sure your User Account Control is off before installing 4D.