Issue : One or both Check Print Cartridge lights are blinking.
On light
Resume light
Check Print Cartridge light
Paper Type lights
On
Off
Blinking
Off
Figure 7: Check Print Cartridge light is blinking
Cause 1The print cartridge access door is open.
Solution 1Make sure that the print cartridge access door is completely closed.
Figure 8: Close the print cartridge access door
Cause 2The print cartridges are missing or not seated correctly.
Solution 2
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Open the print cartridge access door. Allow the carriage to move to the center of the product.
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Make sure that both print cartridges are installed. If one is missing, obtain a compatible print cartridge and install it in the slot.
To check the cartridge compatibility for your product, go to HP SureSupply . To identify your cartridge type in a language other than English, click the language link that appears near the globe icon in the top right corner of your browser.
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Run a finger along the top of the print cartridges. If any are sticking up, gently press the print cartridge down and forward into the slot until it clicks into place.
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Close the print cartridge access door. If a new print cartridge is installed, the product automatically aligns the print cartridges.
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Try the print job again.
Cause 3The plastic tape was not removed from the print cartridge.
Solution 3
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Open the print cartridge access door. Allow the carriage to move to the center of the product.
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Gently press down on each print cartridge to release it and then slide each print cartridge away from the product, out of its slot.
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Turn the print cartridge over so that the ink nozzles are facing up and make sure that the plastic tape has been completely removed from the print cartridge. Remove any plastic tape that remains.
CAUTION:
Do not touch the ink nozzles or the copper-colored electrical contacts on the print cartridge.
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Slide each print cartridge into its slot and then gently press the cartridge down and forward until it clicks into place.
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Close the print cartridge access door and try the print job again.
Cause 4The print cartridge is not intended for use in this HP All-in-One.
Solution 4
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Open the print cartridge access door. Allow the carriage to move to the center of the product.
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Gently press down on each print cartridge to release it and then slide each print cartridge away from the product, out of its slot.
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Make a note of the number on the print cartridge label.
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To check the cartridge compatibility for your product, go to HP SureSupply . To identify your cartridge type in a language other than English, click the language link that appears near the globe icon in the top right corner of your browser.
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Make sure that each print cartridge is compatible with the product. If both are compatible, reinstall the print cartridges, close the print cartridge access door, and continue with the next solution.
If the print cartridges are not compatible with the product, replace them with genuine HP print cartridges that are compatible with the product.
Cause 5The print cartridges might be defective.
Solution 5Replace the print cartridges with genuine HP print cartridges that are compatible with the product.
NOTE:
The printer might be packaged with only a tri-color print cartridge.
If all of these steps have been completed and the lights continue to blink, continue to the Service the
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