Took our magicJack with us to England. It worked fine back home in the US. But here it says ''connect to the internet and double click here [error 3]''. We're connected to the internet (Firefox works fine). Double clicking gets us to a screen that asks us to ''Verify your Login''. We do so and then get a ''please wait'' message on the magicJack screen that doesn't change (that is, we wait forever). Can ou help??

This maybe due to "echo" n long distance calls.

magicJack works hard to ensure a clear connection.

If you experience an "echo" when using a magicJack on a computer:

1. Go to "Menu" on the top right-hand corner on your magicJack softphone
2. Click "Headset/Volume Control..."
3. Lower the volume for both "Speaker" and "Microphone" to about 1/3 (one-third) of the maximum levels.

If that does not work:

• Try plugging your magicJack into a different USB port.

If that does not work:

• Unplug your magicJack, restart your computer, and plug your magicJack back in.

If that does not work:

1. Unplug your magicJack, turn your modem and router ( if you have one) off and wait 3 minutes.
2. Turn your modem and router back on and plug your magicJack back in.

If you experience an "echo" when using a magicJack connected to modem or router:

1. Lower the volume on your telephone.
2. Unplug your magicJack from the power source, wait 30 seconds, and plug it back.

If that does not work:

1. Unplug your magicJack, turn your modem and router ( if you have one) off and wait 3 minutes.
2. Turn your modem and router back on and plug your magicJack back in.

Answer If you hear error 1 while trying to place a call with your magicJack, it means that you are not connected to the Internet.
You need to check your new internet connection first.
Then sign into

You must check your new internet connection gets to magicjack.com


sign into VoIP Phone Service Internet Home Phone Service Providers magicJack

perhaps your firewall blocking it
404 = no access to internet

To uninstall your magicJack, please go to control panel and remove it from the list of currently installed programs.
Windows XP

1. Click Start, click Control Panel, and then double-click Add or Remove Programs.
2. In the Currently installed programs box, click magicJack, and then click Remove.
3. If you are prompted to confirm the removal of the program, click Yes.

Windows Vista/Windows 7

1. Click Start, click Control Panel, click Programs, and click Programs and Features.
2. In the Currently installed programs box, select magicJack, and then click Uninstall.
3. If you are prompted to confirm the removal of the program, click Yes.

To reinstall your magicJack, simply plug it back in and it will automatically reinstall, as long as you have a good internet connection. Check you do not have anti-virus software or a firewall problem.
Put in "error 20" in the search engine on this webpage

What Is Voice Over IP Frequently Asked Questions magicJack and check out the pdf file for settings in this case.

Answer

In order to receive calls, you must turn Notifications on for your magicJack APP.

1. On your iPhone/iPad/iPod Touch, go to Settings, Notifications, and select magicJack APP
2. Make sure that Alert Style is set to Notifications and Sounds are turned on

You can also shut down the magicJack APP by "double-clicking" the "Home" button on your device, tapping and holding down the magicJack APP icon, and then tapping the "X" icon in the top right corner of the magicJack APP icon.
Once the magicJack APP has been shut down, you can re-launch it by tapping the icon.

For error 4.

On your softphone, please do the following:

1. Click "Menu" on the top right-hand corner
2. Click "Advanced Users"
3. Click "Restart"

If your magicJack is plugged into your modem or router, unplug it from the power source, wait 30 seconds, and plug it back in.

If that does not work:

<Requires some technical understanding. Explanation below. >

1. On your computer, go to Control Panel
2. Go to Network Connections
3. Right click on your active Internet connection
4. Select Properties
5. Scroll down to Internet Protocol (TCP/IP)
6. Click on Properties.
7. In there check the little circle that says "Use the following DNS Server address".
8. In Preferred DNS Server type in: 67.90.152.122
9. In Alternate DNS Server type in: 67.107.71.186
10. Click OK and OK.

Now restart your magicJack, by following the steps above.
For error 1
If you hear error 1 while trying to place a call with your magicJack, it means that you are not connected to the Internet.
To resolve this, make sure that one end of the ethernet cable is plugged into your modem/router/switch and the other end into your magicJack.
You also need to make sure that your modem/router/switch is powered on and that the port you have connected the magicJack to is functioning correctly.

This error usually shows up when magicjack does an update. You will need double check if you can log into my.magicjack.com if you can then you will need to reinstall the magicjack software and try again. If you cannot log in then there is an update taking place and you will need to wait it out.

Hope this helps

I have had this same problem do you have verizion if you do then simply change it to myfairpoint.net do system update and change it there then if it still does not work try adding a wired connection hope this helps :-{D

Hi make sure once you connect that you enter the 'password' / key to connect to the network. You can right click on it and select 'connect to this network'. Then it should ask you for the network key once it is connected. Once entered you should be able to use 'his' network.

Let me know if this worked ok for you.