Freezer not freezing at the top. But tray at the bottom freezes.

If it’s in floor if freezer, you have a clogged defrost drain. If it’s on inside back freezer wall, it’s a defrost problem

The defrost water from the melted frost (ice) collects in the bottom of the freezer. If there is no plugged up drain, then you must remove the water manually with a sponge and bucket after a defrost cycle.

Obviously that freezer is not achieved the required temperature. There are several reasons for that:
- Defrosting system is not working, which leads to accumulation too much ice on the evaporator that prevents heat transfer and reduces air circulation despite the fan is running.
- The problem with draining condensate after defrosting cycle which also leads to accumulation of ice.
- Leaking gas from the cooling system (reduced cooling capacity)
- Faulty compressor

Dado

freezer may be iced up,defrost it and try again

im not sure if i answered this one before. but this sounds like a blocked drain, the drain is located midway behind the shelves, you can take away the catch tray and poke a coat hanger down this hole hole to dislodge the blockage.

defrost drain may be plugged.shut freezer off,melt ice with blowdryer,and unplug drain.drain probably located behind inner back wall beneath coils.

I have a Woos's frost free freezer and it keeps getting ice in the bottom what can I do to stop this?

Hi,
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heatman101

hi thanks for the question the drain hose leading from the freezer is clogged up remove the ice from the bottom pull fridge from wall find small drain tube clean the tube now it will drain into tray vacuum out while your there thanks the appliance doc

If this is a frost free model the fan could be bad. If not frost free it is probably low on freon. I don't recomment fixing this as you can never really trust the freezer again. Most of the time the leak can't be found and adding freon is only a temp solution.