Can not get the answer machine to come on when the phone rings. The system says 3 rings. and voice surpose to come on. The phone a rings, rings, and keeps ringing the voice message never comes on.

You need to program the internal voice mail to pick up calls after 6 rings , or program your answering machine to pick up sooner, perhaps 3 or 4 rings.

Try resetting the machine to it's defualt settings.

go iin option under ringers cheak to see whats its on before voise mail picks up 1 3 6 10 ? isnt it in the optimns menu or if u have seprate unit for voise mail cheak setting on that beofre it grabbs the call does that help

This happens when the number of rings to answer of the provider voicemail is less than the number of rings to answer that the answer machine is set for. For example: if your provider voicemail rings to answer is set for 3 rings and the answer machine is set for 4 rings then the voicemail answers before the 4th ring, therefore the answer machine will never get a message. I would call the service provider's customer service number and request they increase the rings to answer above the number of rings to answer that the answer machine is set for. If you don't want voicemail to answer any calls(when your line is busy or when the answer machine is turned off) ask your service provider to disable voicemail.

Press the 'CID/FLASH' button to review the telephone-numbers of those who have called you.
Then, use 'UP/DOWN' to scroll through the list of callers.

Set the Panasonic to answer after *EIGHT* rings -- after *FOUR* rings, SaskTel's voice-mail will "answer" the call. So, there will not be "fifth" and "sixth" and "seventh" and "eighth" rings, and so your answering-machine will never get a chance to "answer" the call.

You do not have to cancel the phone company voice mail service. You need to change the number of rings the phone uses to answer the voice mail.

For example, if the telephone company voice mail answers if 4 rings, set the telephone answering machine to answer in 3 rings or less.

Good luck.

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the problem was caused by optus loading voice mail onto our phone

You can voice mail to answer after one ring.
You will need a programmer to program ringing.
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Tony

call your phone service and have them disconnect the voice mail and if they cant just remove that have them set there rings at like 9 since most phones only have up to 5 rings for the machine to answer.you will have to use there voice mail service to hear your message and then delete it but should be good after that. i have comcast and they said it would take 3 days to deactivate voice mail but told me how to get there so i can get rid of that flashing light, hope this helps you

Typically you want your phone system to ring your phones (say extension 10, 11 and 15) and then if no one answers after so many rings the call is transfered to the port the voice mail is on (let's say it's port 16) The voice mail is set to answer right away but does not "ring" until the call is transfered to it. This way (at 4 rings) if a call comes in on line 1 and you answer after 3 rings but a call comes in on line 2 at the same time, the first ring on line 2 will not make the total = 4 and set off the voice mail. I would guess the port at your voice mail is not set to ring and nothing is set up to transfer calls to your voice mail. Did you set this up yourself? How did you program the phone system?